Took a 100 year old photo to be reframed. The photo had some existing damage and the owner did explained the risk involved in framing such an old photo.
She did a wonderful job placing the photo on the backer board and did explain the photo was crumbling at edges. On the top of picture there was a few warps. However, that did not bother me. I figure with the age and lighting that would probably be hidden it when it gets hung. If not..who cares!
BUT the print got torn, with dark mat and dark background its hightlights the imperfection that now shows white. Rather than calling and asking for me to come in to reconsider resizing the frame or mat or any other options.......The job was completed. I'm so heart sick! After a $225 frame job , they did offer to help me make the changes that I wanted, but it would include another large fee. Whatever happen to customer service and if you run into any issues CALL the customer... Do NOT assume what people want and make decidions about what they want by taking things into their own hands. read more