Let me start off with, it's my fault for not asking the price before hiring them for this job,…read morehowever, I have done a lot of business with Best 1 over the last 20 yrs or so in servicing my home and my rentals and they have always charged by time and materials and been very reasonable.  Recently, I had a hot water heater changed out in my home.  To my surprise the bill came and it was billed as a lump sum of $1984. I was shocked to say the least.  This was for a 40 gal, 6yr warranty, reg gas water heater.  They can be found anywhere for under $575.  If you add in $100 for a couple of extra parts  and allow $100 for disposal of the old water heater (which is very generous) you have a total cost of $775. They arrived at 3 pm and left for 45 mins to go get the water heater from the shop, and were done at 5:00  ( 2 men). That is 1.25 hours working time. Allowing for the .75 hrs  to run to the shop (they should have had the water heater along) that's 2 hrs x 2 for a total of 4. 1209 divided by 4 is over 300 an hr.  Buyer beware...I have since gotten 3 other estimates, all under $1500.

If you're trying to choose a Plumbing and Heating company, look no farther. Best 1 is awesome. I've…read morehad plumbing done and my furnace replaced. Nick explained my options and Mia is very helpful with giving you quotes. Trevor and Logan had my new furnace installed in less than 3 hours. Overall great experience

After having called a well-known local HVAC company (SSI) and ending up with an almost $350…read moreservice call on a Saturday after hours, we will never call on them for any of our HVAC needs ever again. Not only were we left with a decent-sized bill, but the issue wasn't diagnosed or fixed. We called Stacy's Service & Repair. Dave came over, diagnosed the problem, and even though the part needed to be ordered, he installed a used part to get us through until the new part arrived. When he received the new part, he contacted my husband and told him he would be over shortly to install it. Dave arrived within 30 minutes and had our furnace up and running again in no time. Excellent customer service, great communication, and very fair prices. Will definitely call them again for all of our HVAC needs!

I would like to say how pleased I am with the service provided to our home. It was 99 degrees…read moretoday, the hottest day of the summer, so far with a heat index of 107 today in Wausau,WI. And of course this is the weekend my central AC breaks down. I started calling the names on my list. The "24 hour" guys were no help at all. Nor was anyone else. Monday was the soonest they would come out. Finally, I called the last name on my list : Stacy's Service and Repair. A pleasant man returned my call in 10 minutes and told me that he could be at my home within 30 minutes. He arrived as promised, quickly identified the problem and fixed it. It turned out to be a blown capacitor. He also cleaned up the unit for me. Allan was very cordial and professional.The rate was quite reasonable, especially given a Saturday. I am a very satisfied customer and highly recommend them.

Replied quickly and did a service call the next day. Alek ordered the part and replaced asap. Great…read moreservice. Very professional.

Fantastic experience. Very thorough with his work and very knowledgable. My boiler needed work and…read morehe made sure everything was up to standard before leaving. He made a point to make sure he cleaned up his work area nicely. Highly recommended.

Needed my heater vent to be reinstalled after a roof job. Jim came out quickly, worked efficiently…read moreto fix and reinstall the vent. After doing a solid job with the install he did a quick test to make sure the heater was up and running! Great service from a local small business.

Our experience was top notch! The crew came right on schedule and went way above and beyond. Highly…read morerecommend!

Horrible, horrible experience. The employee I dealt with was extremely unprofessional and rude. I…read morewill not ever give this company my business.

TLDR: Got service for caulking bathtub…read more Bad job and would not refix. Issued refund but took a LONG time to receive. End of day, TERRRIBLE communication from PGA. My parent's got service at their home for a few things. This was all done and paid for on 09/15/2025. Everything was done fine with exception of caulking around the bathtub. 1) The caulking was not done well 2) There was no communication as to not use the the bathtub for a given period of time I reached out to PGA and spoke with the scheduler. He told me any disputes would have to go thru his boss, Rob. He forwarded me to Rob's number, and I left a message. This was on 09/16/2025. I did not hear anything back so I reached back out on 09/24/2025 and left another message for Rob. Rob called me back on Thursday, 09/25/2025, and I explained to him what the situation was. I sent him pictures of the poor service and he said he would have to look into it and will let me know. Monday, 09/29/2025, still nothing from Rob, so I texted him. They responded and said Rob is out of the office this week at a conference in Colorado and will be back next Monday. I responded with a bit of frustration as I talked to Rob on Thursday and he NEVER mentioned that he was going to be gone for a week. I would think if he was going to be gone he would wrap up my situtation or pass it along to someone else in the organization. But we were patient, we gave them the week. Monday, 10/06/2025, still no call back or communication from Rob. I reached back out to get a status update. He finally respondeds saying he wasn't pleased with the appearance (from the pictures we provided) and that he can schedule another visit to correct the problem. I told him that we would not expect to be billed again since we already paid for this service. He said since we ran the shower too soon (reminder, the service tech never gave my parents any communication that they should wait any ceratin period before usage) he'd stil have to charge us labor. I responseded if he cannot fix it free of charge, to refund our money and we'd take our business elsewhere. No response for Rob. Wednesday, 10/08/2025, I reached back out to him. He responded that they could not redo the service free of charge and that he will issue a refund for $131.88 thru a check thru mail. I said, ok, we'll look for the refund in the mail. Wednesday, 10/22/2025, we've still have not received the refund so I reach back out. We are pretty frustrated at this point. No response again, so I reach out again on Thursday, 10/23/2025 and got a hold of someone. This person told me, since Rob supposed issued the refund, any resolution has to go thru Rob. And Rob is currently out all day in meetings and a message has been relayed to him. I expressed my frustation saying, is there no other person that can help. We've waited patiently already close to a MONTH. All this person could offer was an apology. Finally Friday, 10/24/2025, Rob responds and says check is in the mail. Not apology, nothing. I respond expressing more frustrations also saying I will leaving a bad review for them. Ofcourse he responds quickly now when he hears he is going to get a bad reivew. Thursday, 10/20/2025, my dad finally receives the refund check in the mail. So yes, PGA does do good work. But when it is not good work, good luck working with Rob on getting it resolved. DO NOT expect any kind of reasonable customer service, communication from Rob

Excellent! Excellent! Workmanship and Technical Knowledge are at a very high standard. Very…read moredependable.

Great family owned and local business located in Antigo, WI. From the start they've been…read moretransparent, accommodating, and although they weren't the lowest quote we had but got so much more for the few extra dollars. You can't put a price on the peace of mind that the job was done correctly.

They did a great job trouble shooting our dual system (boiler and hot water heater in one). We were…read morehaving problems with temperature regulation, so I stopped by the office. Nate and another young man came out the next morning and worked until it was running correctly. No more super-hot radiators, and showers now have consistently warm water (not hot, cool, hot, cool...). Thanks!

I've worked with John Brandenburg Mechanical for almost ten years and can state - unequivocally,…read morethat John is trustworthy, highly experienced and customer-oriented. John always seeks to resolve issues in a cost-effective and efficient manner and always communicates honestly and clearly with his clients about the scope of the problem and its resolution. Five Big Stars for Brandenburg Mechanical! Christine, Rib Mountain

We have used them in past and have had good work done by the owners son's, who are always polite…read more The last two experiences were not so great. We called them for a pipe leak. The owner came. We told them we 'thought" it might be a certain pipe causing the trouble. He never assessed the leak; just came in, turned off the water, cut the pipe off, and put a cap on it. Then turned the water back on and found out it wasn't the correct pipe at all. Found out the next day that the pipe he capped off was our outdoor water line. We called to say what happened and he said it wasn't his fault. His son came to do a quick fix. We were charged for the 2nd call that was THEIR mistake!. Not the customer service we expect.