Stay away! Had a service tech out to come fix our air conditioning, for th most part he did a good…read morejob but before he left he switched the furnace completely off without telling us which we then had to call back in and get someone back out 4 days later. My real problem is when we got the bill and we're informed that the tech was here for almost 3 hours when he was actually only here for an hour and a half. I called the office and they said because we signed off on the work order there's nothing they can do. I say again stay away from this company, don't let them in your home.

This business lacks basic customer service skills. I contacted them in May 2019 and requested a…read morequote on the installation of a new dryer vent. An employee showed up to look at the situation but failed to provide a quote. After waiting a few weeks, I called and spoke with the owner's wife. A few days later, I received a phone message from the original guy who was supposed to give the quote. He apologized for failing to provide the quote, said he was not in the office and would try to call again. Weeks later, no call. I again called the office and received voice mail. I left a message. It is now weeks later with no response. I have been very patient with this business and have been treated poorly. I do not recommend anyone use this business.

Do not trust this company. They came to my house charged my card and then packed up their tools and…read moreleft without saying a word. This company deserves to go out of business.

Beware. Charges over $300./hr Owner, Mike E., did a simple job of installing PVC plumbing under…read moreutility sink. The job was completed in about 1 hour, bill was $329.60 Ellen M, Wausau

Our experience was top notch! The crew came right on schedule and went way above and beyond. Highly…read morerecommend!

Horrible, horrible experience. The employee I dealt with was extremely unprofessional and rude. I…read morewill not ever give this company my business.

Jay asked good questions to prepare his quote but I never received one. I'm not sure why…read more Communication was good up until that point.

I sent Jay's Handyman Service a message through Yelp on a Saturday night thinking I'd hear back…read moresometime on Monday. When I opened my email on Sunday, yes Sunday, there was a message from Jay! I gave him my phone number, he called promptly & we set the estimate appointment for Tuesday. I found Jay to be very personable & knowledgable and reasonable with his pricing. He squeezed us in for the same week! They came on Thursday and completed the work within 4 hours, we were thrilled. We found the service by Jay & his guys to be an excellent experience. They were all personable, experienced & professional. We will absolutely use them again, we have many projects we'd like done in the future. We've already recommended Jay's Handyman Service to a few people. Just call 'em, you'll be happy you did!

I've worked with John Brandenburg Mechanical for almost ten years and can state - unequivocally,…read morethat John is trustworthy, highly experienced and customer-oriented. John always seeks to resolve issues in a cost-effective and efficient manner and always communicates honestly and clearly with his clients about the scope of the problem and its resolution. Five Big Stars for Brandenburg Mechanical! Christine, Rib Mountain

We have used them in past and have had good work done by the owners son's, who are always polite…read more The last two experiences were not so great. We called them for a pipe leak. The owner came. We told them we 'thought" it might be a certain pipe causing the trouble. He never assessed the leak; just came in, turned off the water, cut the pipe off, and put a cap on it. Then turned the water back on and found out it wasn't the correct pipe at all. Found out the next day that the pipe he capped off was our outdoor water line. We called to say what happened and he said it wasn't his fault. His son came to do a quick fix. We were charged for the 2nd call that was THEIR mistake!. Not the customer service we expect.

Southport recently installed my new HVAC system. The technicians that did the work were very…read moreprofessional and courteous. I have used Southport in the past and I highly recommend their services.

My 40 year old sump pump was failing. The Southport truck arrived around 8 am. Tim and Marcus…read morediagnosed the problem and recommended replacing the old pump. They offered three options and after discussing those options I chose the budget friendly pump. Luckily, they had that pump in their truck. They did most of the assembly by the truck. Once inside, they were quick to install the pump into the sump basin. Next was the electrical connections. They did a neat professional looking job. All in all, I was happy with the service provided by Tim and Marcus of Southport Home Services.

Let me start off with, it's my fault for not asking the price before hiring them for this job,…read morehowever, I have done a lot of business with Best 1 over the last 20 yrs or so in servicing my home and my rentals and they have always charged by time and materials and been very reasonable.  Recently, I had a hot water heater changed out in my home.  To my surprise the bill came and it was billed as a lump sum of $1984. I was shocked to say the least.  This was for a 40 gal, 6yr warranty, reg gas water heater.  They can be found anywhere for under $575.  If you add in $100 for a couple of extra parts  and allow $100 for disposal of the old water heater (which is very generous) you have a total cost of $775. They arrived at 3 pm and left for 45 mins to go get the water heater from the shop, and were done at 5:00  ( 2 men). That is 1.25 hours working time. Allowing for the .75 hrs  to run to the shop (they should have had the water heater along) that's 2 hrs x 2 for a total of 4. 1209 divided by 4 is over 300 an hr.  Buyer beware...I have since gotten 3 other estimates, all under $1500.

If you're trying to choose a Plumbing and Heating company, look no farther. Best 1 is awesome. I've…read morehad plumbing done and my furnace replaced. Nick explained my options and Mia is very helpful with giving you quotes. Trevor and Logan had my new furnace installed in less than 3 hours. Overall great experience

I called desperate because I had no hot water. I explained the situation to Dave and he called me…read moreback so we could FaceTime. He walked me through restarting my pilot light. No charge. I was very grateful. He was patient and kind.

TLDR: Got service for caulking bathtub…read more Bad job and would not refix. Issued refund but took a LONG time to receive. End of day, TERRRIBLE communication from PGA. My parent's got service at their home for a few things. This was all done and paid for on 09/15/2025. Everything was done fine with exception of caulking around the bathtub. 1) The caulking was not done well 2) There was no communication as to not use the the bathtub for a given period of time I reached out to PGA and spoke with the scheduler. He told me any disputes would have to go thru his boss, Rob. He forwarded me to Rob's number, and I left a message. This was on 09/16/2025. I did not hear anything back so I reached back out on 09/24/2025 and left another message for Rob. Rob called me back on Thursday, 09/25/2025, and I explained to him what the situation was. I sent him pictures of the poor service and he said he would have to look into it and will let me know. Monday, 09/29/2025, still nothing from Rob, so I texted him. They responded and said Rob is out of the office this week at a conference in Colorado and will be back next Monday. I responded with a bit of frustration as I talked to Rob on Thursday and he NEVER mentioned that he was going to be gone for a week. I would think if he was going to be gone he would wrap up my situtation or pass it along to someone else in the organization. But we were patient, we gave them the week. Monday, 10/06/2025, still no call back or communication from Rob. I reached back out to get a status update. He finally respondeds saying he wasn't pleased with the appearance (from the pictures we provided) and that he can schedule another visit to correct the problem. I told him that we would not expect to be billed again since we already paid for this service. He said since we ran the shower too soon (reminder, the service tech never gave my parents any communication that they should wait any ceratin period before usage) he'd stil have to charge us labor. I responseded if he cannot fix it free of charge, to refund our money and we'd take our business elsewhere. No response for Rob. Wednesday, 10/08/2025, I reached back out to him. He responded that they could not redo the service free of charge and that he will issue a refund for $131.88 thru a check thru mail. I said, ok, we'll look for the refund in the mail. Wednesday, 10/22/2025, we've still have not received the refund so I reach back out. We are pretty frustrated at this point. No response again, so I reach out again on Thursday, 10/23/2025 and got a hold of someone. This person told me, since Rob supposed issued the refund, any resolution has to go thru Rob. And Rob is currently out all day in meetings and a message has been relayed to him. I expressed my frustation saying, is there no other person that can help. We've waited patiently already close to a MONTH. All this person could offer was an apology. Finally Friday, 10/24/2025, Rob responds and says check is in the mail. Not apology, nothing. I respond expressing more frustrations also saying I will leaving a bad review for them. Ofcourse he responds quickly now when he hears he is going to get a bad reivew. Thursday, 10/20/2025, my dad finally receives the refund check in the mail. So yes, PGA does do good work. But when it is not good work, good luck working with Rob on getting it resolved. DO NOT expect any kind of reasonable customer service, communication from Rob

Excellent! Excellent! Workmanship and Technical Knowledge are at a very high standard. Very…read moredependable.