Excellent, prompt and courteous service - every visit is consistent and professional, with onsite…read moremedical doctors, nurse practitioners, nurses, physical therapist and amazing health coaches! A great experience.

Vera was promised to local government employees as a same day, one hour appointments. In the almost…read morethree years we've had it, this has never happened for my husband, daughter, myself, my staff of 17 nor myself. A month ago I was desperately ill. I called and received a next day appointment. I could barely move to get out of bed and was so sick, but got dressed and made it to the car, then hit traffic. My husband is blind, so he cannot drive me and my daughter is away at college. I called as a courtesy to say that I was running 10 minutes late and explained my issue. The receptionist was as cold as a Flagstaff New year's morning. She said they had to cancel as I only had a 30 minute appointment. What happened to the hour long promise?.I told her I was fine with 20 minutes. She told me my appointment was already cancelled! Now I have been there.a couple of times and no one ever met me at the door to take me right back, so this was bogus! I was then sick in bed and missed 10 days of work! I struggled through the next two weeks self medicating when my husband said to swallow my pride and make another appointment as I wasn't getting well. I called on Wednesday and they gave me an appointment on MONDAY! Definitely not same day and definitely not triaging as I'd been so ill for so long. I went to urgent care and was put on FOUR meds, because I am so sick. Then the snotty receptionist called this morning to offer me an application tommorow. When I pointed out her poor triaging and how sick I am, she coldly pointed out policy. My story is not unique. We have reported to HR how several staff members have experienced when one has called and received an appointment a day or so out and later on the same day with the same symptoms another staff member calls and gets an appointment sooner. It's not because one opens up because we always say that we want to be on the wait list. Other states have poor review for Vera. We were assured this one would be different. Just another broken promise.

I Highly Recommend Flagstaff Bone & Joint…read more I Just had my second ablation with Dr. Meier at the Surgery Center yesterday morning. My first one a year and a half ago gave me a great deal of relief for quite a while, but they don't last forever. The procedure itself, preparation, instructions, and the manner which I was treated was professional, friendly, and courteous, from signing in to walking out. Just like the first time. I was in and out in less than 2 hours.

Omg going to a first rate surgeon is amazing I have never…read morehas such quality of care From Mayo Clinic in Scottsdale Az From the front door to the clinic and leaving Appointment on time no wait Quality of care from the Dr was compassionate caring and kind Went over all my MRI and previous doctor notes Now I have a plan to stop my back pain Blessings to a great facility 2 hour drive door to door

They do not call you back, do not do refills, and the front office staff is the rudest I have ever…read moreencountered. i was told to come in the morning of my appointment for labs, and I had fasted. Not only did I not get the labs nor get to see the doctor, they took me in back to get interrogated by the billing department about a 40$ past payment. They also knew I was out of my blood pressure meds and seemed to be purposely trying to upset me. I will never go back there.

Where do i start, my family member is very sick. East Flagstaff Medicine seems to care more about…read moremoney then they do helping their patients. The last month my family member has been going through a lot of life threatening situations. I don't think the gate keepers know what their role's are. As it is the medical fields here in flagstaff do not talk to each other. We have been going in circles since he was diagnosed. That's where I come back to East Flagstaff family medicine. I have reached out to this office who has been our families Dr for over 20 years. Honestly I think if our Dr/nurse practitioner (Sara Reeves) would just call me or my husband back to hear our concerns we might be able to understand why we are always referred to the ER, which is it's own hell hole. Today was the last straw when our specialist said we needed to contact our primary dr for a referral for a procedure. Again another circle. called East Flagstaff Family medicine to get the referral , after waiting on hold listening to everyone's resume I got through. When I finally got the receptionist that put me on hold for ever, just to come back to tell me we needed to go to the ER. For a referral really???? I'm done with them I love Sarah Reeves, but, It's hell to get to even talk to her. I will never refer this office to anyone. If you sick just go to the ER, apparently that' the only place that can help you and not even then. I suggest you look at all the reviews that have the same referral to the ER. or urgent care. this is weird since they are looking for customers. I guess they can't be sick. hmmmmm

Awesome people who are trying to help me, always giving me Assistants when needed a must place to…read moreget your hearing tested

Really poor communication…read more They lost the first referral - they we're supposed to call me to schedule the procedure. After waiting for weeks for the call, I called them to find out they had no record of the referral. I had the referral sent again, filled out forms, and now I've been waiting for a week for a scheduling call back after I was told they would call back in a day or two. I can't seem to reach anyone via phone. They suggest trying the "chat" on the website but after waiting for a bit it just says "Sorry! Could not connect you to an agent, please try again." This is during business hours.

I have been here for over a week. I liked just about everything about this place. I've been in at…read moreleast 10 rehabs in the last seven years. And this is by far the best. Hands-down the best. I've run into one person that was not super friendly. He was very efficient but not super friendly. The rest of the staff are nothing short of phenomenal. . They are very caring, competent, and friendly. I give this a 10 out of a 10. The food is even good.

I was very pleased with qaulity of service provided by the staff. I found Gail Gregory to very…read morehelpful and understanding of our concerns about our grandma. ! Thanks to everyone for the loving care they provide to our love one.

This place is amazing. Their staff is very attentive and knowledgeable. Between physical therapy,…read moreoccupational therapy and speech therapy everyone provided all the support to help me regain my speech and increase my strength to help me gain some independence after my stroke. My case manager also helped out tremendously with helping supply me with equipment to use when I was discharged and resources to help with if I need more assistance. The staff is amazing and I highly recommend this place to get better. I miss them all there after being home for a few days now.

Nursing , therapy and cafe were great but I witnessed and heard how the docter treated the nurses…read moreand was shocked. They work very hard and seem overy worked and understaffed.

This place was super clean, nice lobby, great people from the receptionist to the nurses a doctors…read more I am a self pay customer with no insurance and really appreciated the level of excellence here. Thank you!

Yesterday my daughter had a Colonscopy. She has many challenges and has been through many…read moreprocedures. It is rare that you find a staff like this staff. She felt safe and protected. She is not comfortable around male doctors but the moment Dr Trujillo walked into her cubicle she told me she was at peace and comforted. She was accepted by each staff member and allowed to not pretend to be brave. After everything she has faced for her to feel this good is the highest compliment. Thank you so much. So very appreciated

Amazing experience! After a car crash my back was messed up pretty bad, but after visiting Dr. Mike…read morea few times I felt good as new. He really listened to my concerns and took the time to make sure I was properly treated. The staff is also fantastic--friendly, professional, and welcoming every visit. Highly recommend Dr. Mike if you're dealing with back pain, headaches, any pain or recovering from an accident!

I love these guys! I have had back issues since I can remember. I can feel the difference and I…read morewould not dream of going anywhere else. Great people in the office and I love the atmosphere.