When we were trying to leave they gave us a hard time. Claiming we couldn't leave because they were…read morenot well enough. Bullshit I had to call an older male family member to basically tell them we don't need there services "we are taking our family member home!" The therapists who are independent contractors are rude and unprofessional (asking inappropriate questions like what we do for a living) weirdo, for what? Therapists dismiss women and only listen to dudes. Don't go here! They are rude and don't listen to you. They want to keep your family member here for their insurance money. Nurses are spread way too thin they don't know their patients. They don't read the charts, everything is word of mouth. I had to put up post-it note reminders. Patient can't have straws and they kept giving them to the patient. Negligent af!

I just want to be shown some respect. I've been leaving messages and ni one returns my calls. They…read moreme a Aspire tumbler over a year ago and never received it. Please let me know what's going on???

I was a patient in the rehab section for a total of four weeks. Cause of rehabilitation was a…read morefractured wrist and femur bone. Throughout my stay I was receiving physical therapy by a highly qualified staff of therapists including: Alicia, Jonathon, Dawn. Also included is the entire nursing staff including: Jamie, Angel, Jill and Jenny. A special thanks to Debbie, transportation specialist, who always assured my doctor/hospital visits were on time and provided a compassionate concern for my injuries and frustrations. I will miss them all. Thank you, Marcia S.

The therapy is good but the nursing care is sub standard, to say it kindly. The nusing staff…read moreactually caused a new wound because they didn't know how to position the wound vac correctly. One nurse, when informed a very large and deep wound was not fully dressed and that the patient's catheter was leaking, told us he'd get to it before he left for the day. Every time I mention Haven Health to someone, they roll their eyes. Please avoid this place!

I've been attending Bella Vita since I was around thirteen to fourteen years old. I am now…read moretwenty-one, and am about to have a baby. The service I've received over the years from Stephanie, and the the rest of the women working at Bella Vita, is absolutely wonderful. They build personal connections with their clients and make sure they feel cared for. I couldn't ask for a better team to be looking after me and my baby during this time. Truly appreciative of all the work they do, and would definitely recommend.

high risk patients and we get bare minimum of help and information on our babies health. We were…read morepromised things that were not committed to and we highly suggest you look elsewhere when dealing with your new baby.

How can I get you all to understand how great my time was. I have been in many rehabs in the last…read more9 years for injuries I received in a bad accident. This staff has been the greatest ever. Kind/attentive/perfecianal. If you are looking for a great rehab, this the one. I would ask to be here again.

Everything was substandard. From the care to the treatments, food and communication. My uncle was…read morethere for 2 weeks and the whole time, we tried to transfer him to another skilled nursing home. It was a battle!!! My uncle was not receiving sufficient PT and ended up with a bed sore that has lasted a month and still is very painful!! They are clearly understaffed and the place smells like urine and poop!!! No one really seemed to care. Very sad!!

Great employees it's a dump ....... Food I ESCAPED ON 9.5.2025…read moreI would not I did not refer anyone to any of the Haven health facility's. I was in the Cottonwood one in 2018 and I left after 12 hours. This time I was like five days and I left. I had more ailments when I left, then when I went in aside from.

We walked in and walked straight out! This place is gross, it needs a major overhaul or shut down,…read morethe smell when you walk in is overwhelming, the wall were rusted out, the floor was lifting up ( very old appears to be asbestos) and what appeared to be mol, The room was dirty and no working lighting! Please check out every single place before sending your love ones anywhere!!!!

great caregiving ,great facility ,the staff is very nice ,clean rooms the food is goodread more

Very nice upfront but that's not what happens once you're admitted. Staff is abrupt and ruderead more

A Haven of Healing: My Journey at Havenhealth of Cottonwood…read more There are moments in life when, what seems like misfortune, reveals itself as a true blessing. Breaking my ankle ultimately brought me to Havenhealth of Cottonwood Skilled Nursing and Rehab Facility, where I discovered not just exceptional care, but a community that became family. From the moment you enter, you feel the difference. Executive Director Cody Nielsen leads with genuine compassion and professional leadership expertise, creating a culture where healing thrives. The administrative team--Afton, Donna, Taylor, Tyler, Annabelle, Angelina, Sophia, Mikhaela, Corina, and Rebecca--handles the complex admin duties of healthcare with warmth and efficiency that puts residents at ease. What makes Havenhealth extraordinary is how staff always go beyond their job descriptions. Transport Driver, Pam White, embodies this spirit, consistently going beyond logistics to deliver care and running errands (or accompanying patients at church services) that deeply touches hearts. Similarly, Maintenance Supervisor Cory quietly ensures every detail of the environment supports healing, taking on countless tasks with humility and quiet dedication. The nursing staff exemplifies professional excellence with personal connection. Unit Supervisor, Mel, coordinates care that addresses both medical needs and human dignity. Medication Nurses,Liz and Jolene, administer meds and treatments with precision and reassurance. Meanwhile, the CNAs work tirelessly through long shifts--Lily, Amber, Alexia, Chatom, Courtnie, Bobby, and numerous others, including students in their impressive training program--providing the hands-on care that makes daily life comfortable and dignified. Rehabilitation at Havenhealth truly transforms lives. Under Stacee Peltz's compassionate and impressive direction, therapists Shaeleen, Elaine, Susan, Karen, Johnathan, and Brian combine expertise with encouragement, celebrating each milestone in recovery. Their approach recognizes that healing involves a true holistic approach involving body, mind, and spirit. The Community Courtyard Therapy Gardens, created in loving memory of "Bill," offer a unique healing space where residents participate in gardening--planting, watering, and harvesting organic produce while earning occupational therapy credits. These gardens create a peaceful sanctuary where healing happens naturally among flowers and herbs. Even the supportive services shine with exceptional care. Michelle's full-service salon helps residents maintain dignity and self-image. The culinary team led by Dena, with Mike, Mary Lou, and Desiree, creates nourishing meals that comfort and sustain. Shannon's meticulous housekeeping ensures an environment where cleanliness contributes to healing and wellbeing. And Ginger, the Activity Director, and Tony, President of the Resident Council, ensure days are filled with meaning and community. What began as months of rehabilitation following a broken ankle became one of life's greatest gifts. Havenhealth of Cottonwood delivers a standard of care unmatched in the Verde Valley--not just in medical excellence, but in the human connection that truly heals. ALL employees function as part of a real humanitarian team...functioning beyond the basics to earn pay. Patients feel the attitudes of "giving back" and deeply-felt respect and gratitude for each person's special situations. I arrived as a patient and left with an extended family I might never have otherwise known. Thank you, Haven of Cottonwood, for showing me that sometimes our greatest wounds lead us to our most profound healing.

This place is almost criminal. One, there was a patient…read moreonly in his diapers in a urine smelling dirty room on dirty sheets and this was a room next to the staff station. Then there was a patient who had his right side of his face black and purple. When somebody inquired, they said he did it to himself. No sense of remorse, has lied to that person's face and the patient was not able to speak for himself at that point. Then there was a patient that was removed to a dark and cluttered closet-like room because "she is going to die today anyway". The nurse said it right to a kin's face. Before she was in a room that at least have sunshine. They did not wait a single day so she can die in dignity. Then there was a patient who fell from the bed and it took around 2 hours until someone in the staff noticed. Then there was a patient who was transferred to a different faculty when it was winter and they did not send him his belongings for a month even after repeated requests from the patient's kin. When some of the things finally came one of his shoes were missing, and an expensive electronical device was missing. And the patient did not have any money to buy a new one although it was needed for daily life. Private things, coats, clothes went missing, or stolen all the time. A patient fell off a wheelchair causing serious harm. I have reported them to the police. If the police has not yet started an investigation of the whole place, I will not hesitate to report them again. The food was terrible and a patient stopped eating because the quality was so bad, hence hastening the patient's passing. It is heart breaking and a shameful place.

These people didn't know my Uncle could walk because he arrived from a 250+ mile journey in an…read moreambulance on a gurney. I advised them immediately that he walked & often used a Walker if he felt wobbly. They drugged my Uncle up 6Xs his normal dose & gave him End of Life morphine care, when I specifically said no opioids. They didn't care about family communication. The more I inquired, the worse he was neglected to the point that no one assisted my Uncle to drink coffee or water and in 14 days he landed in the ER with severe dehydration and impacted bowels, also probably from being stuck in a wheelchair and bed. I wouldn't recommend this place to my worst enemy. My Uncle passed away very soon after being there for only 14 days!

I would be very leary of this place. The residents appeared dishelved. If you plan on putting…read moreanyone in this dump, just show up at dinner time, you will quickly change your mind.

This is the best physical therapy I have ever had! Jason really know which exercises I need to…read morestrengthen areas that need it most! Very uncanny how good he is at what he does!

Great quality place to go! Physical Therapist is very knowledgeable. Great office staff as well!read more