Staff treat us with disrespect. They hoard the toilet paper. They keep threatening to throw people…read moreout, which they do over the weekend. They don't serve a basic breakfast. And I got a infection on my foot from the shower is missing most of the tile in the shower and there's a dip that water stays.

The case managers that were there that actually did their jobs were Julie Thompson and Katie…read more(forgot her last name). It appears that Julie has retired as of 2021 and Katie left in 2016. The original shelter space and the shelter/drop in space on Sedgwick are both nice.

I was able to get a lot of things done , including purchasing the building to turn it into a single…read morefamily residence.

My name is Keshia Moaton. I have been employed with Bobby E. Wright and Healthcare Alternatives…read moreSystems for over 10 years serving our communities and supporting folks in need of housing support, substance Abuse Issues as well as MI. I also work with the Women'.s Justice Institute.. The point I am making is, I have always tried to make a difference helping others. I am system Impacted, I do struggle with a MI and I am in need of support myself! Just yesterday my employer (Bobby E. Wright) informed the employees that we will not be paid on October 31st due to financial hardships within the agency. This happened right before the first of the month when Rent is due! So, my friend and colleague Ms. Colette Payne who is the Director of the Women's Justice Institute told me about A Safe Haven having a Housing Program which is working in the same building as WJI. She explained to me the entire process, she sent me a list of acceptable documents that will be needed and she had Dyanna Winchester (WJI Employee)to escort me to the office down the hall. Dyanna Winchester gave my application to a woman named Amanda ??? who then looked up at me after reviewing all of my documents and stated "Now all you need is a crisis plan". I was confused at first, but being that I am a Certified Professional I said to her, What would that look like? Because clearly I am in crisis, if I had the answers and a plan why am I here? She went on to say " I can't submit your application without a plan as to how you will pay your rent next month". I said to her, I do not know, I am trying to work on getting this month paid so that I do not become HOMELESS AGAIN!!!!!! She said that I could bring her an Offer Letter!! I then stated for what, I am not looking for another job, I am currently employed, we are not getting paid! I provided the letter from the CEO of Bobby E. Wright along with a direct line so she could contact her. I also said to AMANDA, If I had a plan and knew what things would be looking like next month I would not need help! I also asked AMANDA Do she know for sure if she would be sitting in that chair next month submitting applications. Of course she could not answer me. She outright REFUSED to submit my application, she talked down to me as though this was my fault, also she never tried offering me other resources or anything like that. She refused to give me her supervisors name. She appeared racist and Bias to me!!! DO NOT TRUST A SAFE HAVEN EMPLOYEE AMANDA TO HELP YOU!!!!! WICKED , HEARTLESS, AND NO COMPASSION!!!!!!!!!

toxic- top to bottom. The mission is good, but there is a need for need soidier to carry it out…read more Always talking about what they are gonna do, but never get done.

Lived here from October 2022-September 2023…read more The only positive thing that this place offers is a roof over your head and a meal a day. Otherwise, the management team here is worthless as they only care about their little power trip, and that causes the staff to act the same way because management treats staff like shit, and then staff takes it out of the residence. Otherwise the place is backwards as can be, will implement a policy that makes no sense just to give them the impression of control, when residents and staff call out policy, the residents get threaten with being put out on the streets, and staff get hours cut and or wrote up.

I like their intentions to help people in need and I like the interactions I've had with them…read more They are my number one choice for charities. I have donated many coats and bags of clothing and I do employee match of monetary donations. I feel the provide a quality service that adds value to people's lives and the community, in general.

You can get homeowners and a bed to lay in "bunks". Theres oatmeal for breakfast and other foods…read more You gotta wake up early and be out the door looking for a job. UPS or FedEx is close by and you can get a job there and sleep at the shelter. You can bring luggage but it will have to be checked in. Not everyone there is showered so it can stink at times. It one of the only resources for free at your disposal if your homeless.

Case Workers are ok, Operater is ok, just staff that are really really bad at their jobs. Just to…read morepreface, they threatened to put me out for drinking water and there's a rule that states you can't knock on black doors, so someone in need gets pushed aside and threatened. They threaten pretty much breathing so, if you want food and shelter and hate breathing, this is the shelter for you. Edit: they are pretty much run by incompletent staff, and they are about as useless as space matter on planet earth. Making threats and acting like no one else is allowed to make any decision. No bathroom, no water, no food after a certain time, it's run like prison.

I volunteer on Saturday at The Night Ministry stuffing stockings for the homeless. This Non-Profit…read moreOrganization is amazing. I look forward to coming out to volunteer again at this awesome organization. The team was very organize and prepared to make sure everything was running smoothly. The volunteers watched a mini video on what the organization is about and how they go out on the streets to make sure the homeless is well loved. I was impress on how much they express their dedication and compassion to the homeless. This is the type of organization I would come out and dedicate my time and support.

ZERO STARS BOOOOOOOOO TOMATOES The staff make fun of you for being homeless and go as far as to put…read moretheir hands on you while pregnant they have a million roaches and mice it stinks like sugar honey iced tea in there they are verbally abusive THEY MAKE PREGNANT WOMAN CLEAN INFESTED AREAS WOTH STRONG CHEMICALS THEY SHOULDN'T BE AROUND and if you defend yourself they twist the story kids be dirty and nasty they dirty and nasty rude just there for a check don't really want to help homeless woman and children especially latesha or whatever her name is with the glasses she's homeless as well making fun of and cussing out the homeless woman who are already going through a lot just disgusting also wanted me to fake paperwork

I am in need of a meal and something to eat and where to go to have it taken care of and in my…read moregoogle search it mentions this and it was open. When I called a rude lady answers the phone. I'll tell you why...I explained my needs and she asks me if I'm a client I said no. She said they only serve clients. I then told her to pass it along that the information on their listing is wrong. It should include that they only serve the homeless and to have someone to correct this so that people won't be wasting their time calling like I did today. She wanted to argue with me and tell me the listing information is correct. I hung up. People are so ignorant these days. I deal with this a lot everyday it seems

Great agency that helps youth find stable housing and create long term goals. The staff are…read morepassionate and well educated. True full service agency!

From the owner: The Harbour is only state-licensed emergency shelter providing services to young women experiencing…read morehomelessness in the North/Northwest suburbs. We offer immediate shelter and crisis support, any time of the day, any day of the week 24/7.

They were so fraudulent in their handling of our family. They promised us housing. They did exactly…read moreto us what I read in the previous review. Collected all of our private data, said we were approved for emergency shelter and housing assistance (90day free motel based program where you can live rent free and save money until they actually get you an apartment and pay deposit and first three months.) My family was really in need and actually sleeping on the sidewalk some nights. After months of waiting for the walk to match the talk they closed our case and sent us a letter stating they could no longer help us. The ubered us all over the place to both of their locations asking us to fill out so many applications etc.

This office is set up to assist people in need. Yet they request more documentation than applying…read morefor a mortgage. When you give them the documentation its not process in a timely manner. My case worker Andres dragged his feet with my case and then email me that funding was no longer available he would have to close my file. No additional help in referring me out, just reapply again in July (and start the entire process again) . I don't think they understand the urgency. I then asked to speak to the supervisor Janne Boblick, to let them know how frustrating it was to get them all the required paperwork for them to just close out my case. She hung up on my mid sentence. I called back and she hung up on me a second time. Way to dehumanize someone in the middle of a life emergency.