Where do I even begin?…read more Cleveland Clinic Mercy Hospital has been beyond disappointing. My mother has Stage 4 cancer and has now been sitting in the emergency room waiting area for more than 24 hours. Not in a hospital bed--in the waiting room. This is just one week after being hospitalized with sepsis, and she is once again showing signs that it may be returning. Unfortunately, this isn't an isolated experience. Last year, after undergoing a 12-hour surgery, she was left sitting on the toilet for over an hour waiting for someone to help her. There was feces on the floor that was simply wiped with a towel and then left there for days. When she requested pain medication or other medications, she often had to wait two hours or more before receiving them. People say Cleveland Clinic is one of the best healthcare systems, but our experience has been anything but. Patients--especially those who are critically ill and fighting cancer deserve compassionate, timely, and dignified care. What my mother has experienced is unacceptable, and no family should have to watch their loved one endure this.

Not sure they understand what "emergency" means. Folks around us in the waiting room have been…read morewaiting for between 8-15 hours for beds or even to be seen. They told us they take vitals every two hours -- that's a joke. The place has old masks and Kleenexes laying around, the urinal is flooded, the lock on the stall door was missing, and everything moves in slow motion. PS: Found a story Channel 5 did in autumn 2025 that out of 40 hospitals around NE Ohio, Canton Mercy has the worst wait times. Can vouch.

Called to get the closing hour. The person on the phone and I got talking. I told her my concern…read moreabout all day severe painful constipation. She said Urgent Care couldn't do anything about constipation, and to call our doctor if it continued. I asked about over the counter relief, and she told me a few items. That was so kind of her. So I didn't go to the Urgent Care near closing, but the phone call was very helpful.

Very professional kind staff. Knowledgeable team. On time service and easy with communicating…read morepatient to physician care.

I was just there a week ago they were awesome with a…read morediagnostic team. quick to find what was wrong and admit me within a few days I was feeling much better I had a terrific doctor and caring nurses I will always go there for future care

Absolutely horrible! My daughter-in-law is pregnant in the early stages and went through emergency…read moreto be checked out, and as she waited in a room with my son at her side, heard the attending physician in the hallway say before he even walked in the room and saw them " what did they expect me to do? Just reach up in there and deliver this baby" first off she's a mirror maybe eight weeks pregnant so there should be no delivery in sight and secondly, why are we talking about reaching up in anywhere?!! then turning around and walking in the room, all arrogant!! if there was no intentions in the hospital itself, knew they had no way of actually being able to check or help because there is no maternity ward left in this hospital then why weren't they told that at the emergency desk upon arrival instead of being put in a room for four hours Being treated poorly talk to poorly and not sent someplace that could have ease their mind instead of merely telling them, you might wanna wait until you go to your OB/GYN to see if you're in the beginning stages of what could possibly be a miscarriage, but we're not really sure You might have to have these test ran again!!! Absolutely disgusting!! And what is worse his name is No in MyChart so how easy do you think it is to get it to be able to launch a formal complaint so there's that!

Sometimes they are good, nice and caring and other times they are absolutely NOT. Earlier this…read morespring I came in by squad for severe abdominal pain and instead of giving me medication for the pain, they gave me IV ativan for "anxiety" because I was crying. I was actually crying because I was in so much pain, they asked me if I was feeling anxious, they didn't ask me if I WANTED anything for it. It was incredibly messed up to do this, and after they gave me the ativan through the IV, I lost all memory of the events that came next, they gave me a CT scan WITH CONTRAST (you have to sign something for this, I do not remember signing anything!!) they claimed I was alert and oriented when I made a complaint to their internal team, I may have been, but I have no memory of that or anything else after they gave me that ativan... They made me sign medical papers while I was under the influence of that medication, and it had a really messed up effect on me, I texted my brother "I'm scared, I don't know what they gave me" I spent TWO HOURS in the waiting room lobby after they discharged me unable to get home, I eventually got an uber home, an uber... while I was still under the peak effect of the mind altering medication. They claim in their response to my complaint that the "peak" is 15-30 minutes, but the blackout effect of the drug can last for six hours... When I got home from the hospital, I was so dizzy, lightheaded and confused that I passed out on my living room floor, coming to an hour or so later, barely coming off the meds and really not sure what was wrong with me. The psychological fallout from this happening led me to seek mental health care the next day which I have records of and they know this. No matter what they said in their patronizing response to my complaint, there was no medical justification discussed with me for giving a me a sedative instead of pain relief for the reason I was there, stomach pain. They should be ashamed of themselves for treating me in such an inhumane way, I deserved to be a participant in my own care and instead I do not remember most of what happened, and I had a procedure (CT scan with contrast) done to me that I do not remember and I do not remember providing consent to that procedure... this incident was one of the worst things I have ever experienced, and their response to this has been disgusting, gaslighting and patronizing. Be careful coming here for stomach pain. Instead of addressing my ACTUAL symptoms, I was given Ativan a drug I didn't ask for or need and felt like the doctor just wanted to sedate and brush me off rather than treat me like a human being. Regardless of what they claimed in their response to my complaint, they didn't do enough to make sure I was actually okay, alert and oriented, and they had me sign consent forms while I was under the influence of this medication that I do not remember signing.... Be wary!

5 stars!!! CARDIAC CATH WITH STENT. All the doctors and staff were professional and…read moreknowledgeable. Care was given above and beyond.

I love this location. It's an easy drive, lots of parking, big drop off/pick up area. The rooms,…read morehallways and restrooms are clean.

No idea what they are doing. Drop off a loved one a if they remember they will keep you updated…read more They say they will text with updates. But then oops we forgot no worries. We can go check and see how it's going. Thumps up. Welcome to the hospital of the future.

Been sitting here since 9am. Because the Dr. Couldn't get out of bed and be at their job on time. I…read moreguess care isn't really urgent here. And still isn't here.

I want to shout out to the Dr and her staff... I went Friday I had a pinched nerve since October…read more. they helped me out and I have had some relief finally able to get some much needed sleep.. thank you'll so much from the bottom of my heart. And I'm so glad you take my health insurance I give 5 stars A+

Awesome! This was an excellent experience. Dr. Kao and his…read moreentire staff were fantastic. Friendly, efficient, effective, kind. Can't say enough good things about them. If you ever need anything done to your hands he's the only guy to see. As far as I'm concerned, he's the best!

EXPRESS CARE: I'm sure this will never happen again, but I signed in. Saw the doctor. Paid my bill…read moreand left in 19 minutes!!!! I was the only one there.

The situation escalated quickly when he accused me of trying to obtain a prescription I wasn't…read moreentitled to, despite the fact that my primary doctor's office had originally confirmed what was needed. The pharmacist ignored the facts, became aggressive in tone, and started to manipulate the situation, making me feel like I was in the wrong. To make matters worse, he attempted to downplay the situation by offering me a discount of $25, which seemed like a mere attempt to brush things under the rug. I suspect they initially charged my insurance company a significantly higher amount, likely $500 or more, and the pharmacist seemed more concerned about deflecting the issue than addressing it fairly. His unprofessional behavior, lack of empathy, and failure to communicate properly with me made me lose all trust in this pharmacy. This experience was not only disrespectful but also raised serious concerns about the lack of understanding of basic procedures, including HIPAA regulations. I strongly feel that this pharmacist's actions were inappropriate and unprofessional, and I would recommend avoiding Giant Eagle Pharmacy in the future. The treatment I received was unacceptable, and I will never trust them with my healthcare needs again. Giant eagle at the strip Canton Ohio a very manipulating nasty loud queen do not rely on this place it's very unregulated by the giant eagle reputation and totally crossed the line unbelievably ignorant pharmacist that obviously overtalk me and try to think my name problem was my prescription no it was my hip alone right wait I believe he knows he's a part of that violation that's why he's so loudly I'm sure anybody that was there working with them if not the customer outside of the pharmacy would have heard it how ignorant is that beware never go there again trust me on this this recent pharmacist is a narcissist He needs to be fired don't trust this place because of him I'm not going to buy my groceries here anymore and or trust himgiant eagle and who they pick to be there pharmacist company subcontractor and if not subcontractor then they would be even worse as the actual owner beware beware very manipulated twisting what I call a nasty queen manipulating and trying to cover up for government state which totally but my health in jeopardy which could end up being a huge lawsuit help ignorant could a company like giant eagle higher somebody or we lie on a pharmacy subcontractor hiring somebody like this recent pharmacist as of February 22-20-25 Just ask his coworkers on 02/21/2025 How loud he was trying to over talk me thinking that I'm going to be confused I know exactly what was going on and I'm sure they realize it and besides that in the court of law what he's so mistakenly stated the first person I deal with denied it but 30 seconds prior to my issue he said he don't know who or what they said but then he said oh I talked to him he denies it no he denies it a game player a twisted pathetic medical person that's so crossed the line and needs to pay up and answer and admit to their pathetic ethical business practice*

They are rude there,I needed to pic up on Thurs instead of wed and they flat out said no.They are…read morerude What ever happened to pleasing the customer!!

I'm not sure what kind of training or schools the female physician assistant went to but I was…read moreasked what medications I was on. When I responded with "Apretude" she had no idea what that was and I had to explain to her that it's to prevent HIV. She looked at me and said "you have HIV?" Again, I explained, it's PrEP to prevent HIV. This is unbelievable to me in 2026 that any medical professional would be so oblivious and insulting.

This facility was amazing. My husband got stung by a wasp on his nose. He's allergic. He took two…read moreBenadryl put ice, and I got him all checked in and made an appointment online before we ever left the house when we arrived. We were taken almost immediately. They were able to administer an epi-shot there and steroids plus a couple other things. Since he had to have epinephrine, they called 911 for the ambulance to transport him to the hospital, everything was so smooth and the people were friendly and just wonderful. I would highly recommend this place for some thing that doesn't require a hospital emergency room.