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    Frank M Smith & Associates Realty

    5.0 (3 reviews)
    Closed 8:30 am - 5:00 pm

    Services - Frank M Smith & Associates Realty

    Buyer's agent

    Listing agent

    Property management

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    Mountain Retreat Realty Experts - Voted BEST BROKERAGE, BROKER,and BEST AGENTS!  Thank you, White Mountains for voting us the BEST 2 years running!!!

    Mountain Retreat Realty Experts

    (2 reviews)

    Amazing, patient, thoughtful, and just damn good at what he was doing! Stephen Lewis was just what…read morewe needed to help us find our forever home. I highly recommend because I felt like he really worked for us. Never gave me lip when I found a stupid reason for not liking a house or just saying it didn't feel right. He suggested homes that were in my specs for both cost and preferences. When we made an offer he was always fast to get it out and the paperwork was always accurate. Getting inspectors and professional to give quotes for any needed fixes was always done fast. Fast is very difficult in Mountain Time! When we finally found THE house he was with us every step of the way and checked on us after it was all said and done. Working with him was a great experience.

    This brokerage, especially Stephanie Crain has done a very poor job of representing our new…read moreconstruction contract at the Preserve at Bison Ranch in Showlow. After finding out that our new home foundation was turned 90 degrees so that our backyard would now stare directly into the neighbors backyard, she removed our agent Chelsea Slade from her post. She then spent about 5 minutes trying to make us feel better about the situation before basically telling us to take it or leave it while at the same time telling us that another contract term that provided a deck expansion was going to cost us extra. She then presented a letter from the developers attorney that they were canceling the contract due to a clause that states if there is a disagreement that they could cancel. The way this happened so fast tells us there is more to this situation than we know. She does not have the ability to problem solve but just cut ties as fast as possible and probably has a problem dealing with men. Beware of The Preserve and their representation and their one sided lengthy contracts.

    West USA Realty - Pinetop

    West USA Realty - Pinetop

    (4 reviews)

    Elizabeth Keller!!!!!! DO NOT USE HER OR THIS AGENCY! Liz watched my property in show low for two…read moreyears. Two trees died, bbq was so very disgusting and carpet was full of pet hair. I also had to rent a property until Show low renters were out of my house. The rental had black mold in washer, a bag of dog food spilled all behind washer (smelled terrible), patio full of spider webs, floor so greasy I was sliding. Here is the best part, I left my Dyson vacuum at rental, called to let her know I left it behind in the rush of being told I have to be out of rental by 10:30 am (weird), she responded and said there was no vacuum. Only 3 people had key's after I vacated.....LIZ, the cleaning lady?, and carpet guy. I reported her to Duane her broker who could have given 2 hoots. He took her word for it and nobody cared about the $500 Dyson vacuum that someone now owns. YOU ARE ON YOUR OWN WHEN LIVING ON THIS MOUNTAIN!!!!!!! Go to Facebook for videos

    Buying a home on my own for the first time (but not a first-time homebuyer), and buying for the…read morefirst time in AZ, I expected this process to be different than previous home purchases. Because of that, I expected to ask many questions along the way. I searched for an agent who would be a good communicator, honest, and informative. Unfortunately, the realtor I got with WestUSA Pinetop was not that. About halfway through the process, I learned I could have fired the realtor, but was concerned I'd lose the house. Hindsight, I should have moved on to another agency. The interesting thing is that in researching the agent, I found out that they have a lot of success selling homes, however, they are limited in buying homes. I also find it interesting that for as long as this agent has been in the business, there are no reviews on this particular agent. That could be good, or bad. The agent I worked with was communicative only in the way that they shared when documents were ready, or where we were in the process. But the realtor wasn't available for deep questions or clarity. The realtor was also very disorganized and distracted. They seemed to have a lot going on in their life and I was just one more thing. There were a few steps in the process that were exceptionally stressful due to lack of communication. Writing the offer was also more complicated than it should have been. I believe it was because the realtor was not in my corner. The assistant was also less than friendly. In an email communication, there was a false accusation against me that painted me in a bad light. This is unprofessional. When calling the office with a couple of questions, the person who answered the phone sounded irritated that I was calling, sighing heavily and not offering any other information or expanding on answers. She was short and curt. Not friendly or helpful at all. While I had a lot of questions along the way, perhaps my expectations of a professional, attentive, and communicative agent were too high. I thought that since I was making a huge purchase, spending hundreds of thousands of dollars, and being alone and new at this, I would be able to have a professional who would spend some time explaining legal documents, providing me with rich information, and attending to my concerns in a reasonable time frame without judgement. I got very little of that. Because of this experience, I'm thinking of selling the home because there is a lot of negative feelings around the home now, but I surely will never buy another home again. The experience with this realtor left a bad taste in my mouth, and I would not recommend them, or this office, at all.

    Frank M Smith & Associates Realty - realestatesvcs - Updated August 2026

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