Not sure where to start! Was referred to this Candlewood due to my original dentist was booked…read moresolid. Went in for tooth pain and got a filling put in. Gave their accounting department my dental insurance so they could determine what was covered. After the filling was already put in they then said that my insurance didn't cover the type of filling they used. So now I have to pay even more due to them not doing their job. Issue #2. I have gone in twice to get said filling ground down due to improper fitting. Third time I went in and got the filling taken out and replaced with another one. Which now the filling still isn't right, I don't feel a 4th time isn't the answer. Will never go back!!

Been going here since i was 5 and Dr.Govier and the rest of the staff always took great care of me…read more Had my first appointment with Dr. Fisher today and had a great experience. Expected a rough wisdom tooth extraction, but it was quick and easy and as always great experience with the whole staff.

For the girl who answered the phone Wednesday and said there were 3 Prosthodontists in Nebraska…read more I'm a disabled vet widow who went through everything to obtain Delta Premium Dental that would help me finance the repair of a (VA installed quad zygomatic implant.) One implant failed and 1 bar removed. So in December 2022 when 2 abutments, bar, screw and crown fell out Christmas Eve, I needed help. I found none. VA isn't required to replace the failure and apparently cannot give me advice or suggestions either. Blindly In 2023, $6k to a dental team confident in their abilities to line up and secure my bar, abutments, crowns and screws for my prosthetic. Above his pay grade he stated after he failed to install the screws, he said go to the staff that was familiar with my situation. At the VA, I spoke to my surgeon and reluctant staff tightened 2 screws without being able to speak to my Dentist. My surgeon wanted me to consult with this Dentist so we could plan how to get the 4th implant and new prosthetic started.. In Millard's web page did I find Prosthodontists. I didnt see that they didn't take Delta Insurance. You stated only the Dentists do. Why have a procedure done when you cant get repairs, advice, or insurance? All I wanted was some helpful advice in what to do. You gave a name in Lincoln or I could make a appointment and pay $165.00 to see a dentist in your team. You shut the door in my face with the least amount of effort.Really, how hard is it to leave a message for Dr. Sheridan? Should I have mailed him a letter? The worst he could say is no and most likely you would wait for me to all back. I'll never know. I'll call the surgeon and relay I couldn't afford to pay for 2 insurance plans plus my Medicare/Dental insurance premium along with payments to a Care Credit for dental to have my zygomatic implants repaired or replaced along with a new prosthetic. I have loose hardware that hurts in my face and can do nothing. Emotionally and physically drained I now have no solutions, and bitter to a girl that lacks the skills a patient needs when they are in distress.

I have worst experience. I just move so find dentist near my house. My insurance let me do teeth…read morecleaning for free 2 time per year. My first one with another place but too far to my house. I call this place make app. Ask about i have this kind insurance and i need teeth cleaning. They said they take my insurance.ok the day i came to app i still show my insurance and ask them you guys take that. That lady turn around ask another lady. So they said yes. I did my clean cleaning doctor and nurse very nice. Then doctor told me need made app to do filling. I ask lady with shorts hair in the front. Would you know with my insurance how much for filling then.she said you can call find out your own. Ok fine. I go home a month later i got $240 bill. I call ask why my insurance didn't cover for my cleaning. That said they do different types a cleaning that why is not covered. So if the dentist do different kind cleaning at least you guys should let my know. Or something. Just send bill $240. My last cleaning is 100% covered by insurance. Will not comeback for sure.

I had an appointment booked and I had to cancel. I canceled early Friday morning. My appointment…read morewasn't till Monday and when I canceled the girl told me that I would not be able to come back to their facility for anything because I canceled my appointment.. have you ever heard of anything so rude I certainly would not recommend the company that treats you like that when you haven't even been there

Well , I had a filling put in , two months later it falls out and the dentist won't refill it ,the…read moreworse office and dentist I've ever dealt with.He (the dentist ) won't even look at it . And won't even talk to me , had his receptionist relay messages and she was to return a call me and she won't do that either . Wow what a sorry practice .

Dr. Spanel is retiring and is AMAZING but unfortunately the individuals taking over are VERY money…read morefocused. I stood at the hallway door for 15 minutes as I was the first appointment and they didn't let me in until exactly at 7:00 am. My normal dentist (Dr. Spanel) wasn't there due to schedule changes and they never called to let me know, so he didn't do my exam. In addition they have made the following financial changes..... 1. Charging a credit card processing fee of 3% 2. Requiring you to pay upfront to even schedule the appointment for the work you haven't even gotten done instead of paying on the day you get work done. 3. Have you sign a contract to allowing them to Charge a fee if you don't cancel within a timeframe. ( I've not experienced this but would hope there is some leniency) Either way is very off-putting. 4. They actually have a virtual assistant that answers the phone?!?! Just confirms the lack of interest they have in actually being personable. It's transitional care for financial gain and not focused on the client anymore which is too bad because it was an amazing place.

After 20 years of being cared for at Regency Dental, I was told they wouldn't treat me unless/until…read moreI filled out their new mandatory MyChart app. Just Google "MyChart data breach" and you'll understand why I didn't want to make my medical and billing information public. I found out that Dr. Spanel has sold the practice to a private equity group and he's now working there as an independent contractor. The new owners told the office staff to turn away anybody who wouldn't immediately fill out the MyChart stuff. I was still standing at the front counter discussing the situation when everybody just walked away and left me standing there. I'm glad Dr. Spanel is lining up his retirement, he's a great dentist. The new owners can go pound sand with their demands. Creighton University fills Omaha with batches of new dentists every year, and I am currently shopping for a new dentist.

I went for a dental cleaning and teeth check 18OCT2023--my first one in this dental office, as I am…read morenew to the area. A dental assistant flossed a few of my teeth, did a quick polishing, and then the dentist, Michael Slater, came into the room to finish the procedure. In all previous cleanings/checks I have had by other dental offices, a dental hygienist has done the cleaning, polishing, checking the teeth, etc., before the dentist came in to do a thorough check of each tooth. However, at this visit, the sulcus depths around the teeth weren't checked and my teeth weren't scaled by anyone--except for the lingual surfaces of my mandibular anterior teeth, which were done by the dentist. Flossing wasn't done between each tooth after polishing. The whole process seemed out of order and the result an incomplete exam. I was disappointed in the services I received, and will look for another dental office where the cleaning/exam is done by both an effective dental hygienist and dentist.

Dr. Slater is a great dentist. However there seems to be no sense of urgency and no follow…read morethrough. I have been screaming pain for the past 2 months. We'll a plan together and get it to. I'm still waiting. Also, still waiting on that Magic mw recipe to be sent to me from 2 months ago.

I have so much respect for these people. I have been sent away on multiple occasions as I am too…read morehigh risk normally for anything other than being seen by someone in a hospital setting. I had gone in for a procedure that probably would be easy for most people. Unfortunately with heart problems, they will not allow me anything with epinephrine in it. Any dentist that I have ever been seen by never has had anything else other than meds I cannot have. The dentist eased all my anxiety, carefully listening to my history and letting me know, she knew what I needed and how to do it safely. OMG what a relief, I have gone 10 years always being told you need to be in a hospital setting. Its too risky for me to see you as a patient. I burst into tears honestly. I thought that would be my "forever situation." Fortunately, they helped me through the proceedure. Offering me something I could take pre-procedure to numb the area without inhibiting my breathing or raising my heart rate. I soooo very much appreciate them. Words cannot even express my gratitude for the dentist. They truly care about helping their patients.

My husband retired from the military after 30 years of service and we moved back to Omaha to be…read morecloser to our family. We chose Total Dental because our insurance took it and it was close to our house without looking at the reviews. I went there for my first 2 regular cleanings. I go regularly every 6 months. They told my husband he should go every 3 months (he went even though he had to pay out of pocket for one of the cleanings every year). I had extreme pain in my front tooth because of a possible injury when I was younger. I saw Dr. Thorson, who is absolutely wonderful!! She saw me right away and referred me to an Endodontics practice. The practice that accepted my insurance couldn't get me in for over a month. Dr. Thorson stated to me in front of the dental hygienist that "if I ran out of antibiotics before I got into to see the Midwest Endodontics that all I needed to do is call her up and she would prescribe some more to get me through until I could see them for the root canal." Unfortunately, she went on maternity leave (which I totally understand) BUT the office manager (Danica Wicht) had no back up plan for her. When, I called some dental hygienist that I had absolutely no prior dental relationship with called me and stated to me "that they don't do that". She also kept saying "she wasn't in the room with me" I told her I knew that she wasn't in the room with me. I kindly asked her if she had my chart to look at and she said no. I was very shocked that a medical professional that hadn't been in the room with me (her own words) wouldn't have the chart to rely on. She never asked me my pain level either. Not one time during our phone conversation. Very disturbing as when you look at Total Dental's website they describe themselves as dental anxiety experts with over 40 years of experience. I asked to speak to an office manager and Dr. Courtney Molettiere got on. This woman needs to never me in medicine or dental care. Her bio reads "One of my favorite things about my profession is the chance to build relationships with patients" She is not an experienced Dentists. Read her bio and prior reviews about her. Highly do NOT recommend her. Very immature and never even read my chart before talking to me. You can see from other reviews, that other patients have said that EXACT same thing that I'm saying about Dr. Molettietiere. She was rude, unprofessional, never looked at my chart. Also found out later from the Practice Manager, that she shared information with 3 other people in her office (that was not necessary) and a complete violation of HIPPA. My medical information should only be shared on a need-to-know basis. They should realize that. In addition, I paid out of pocket for X-rays and was not even notified of the costs upfront. This practice has very inexperienced Dentists. I've gone to Dentists across the country my entire life AND never experienced the unprofessionalism of this office including the practice manager who called me from her cell phone in car and didn't even have my chart or information to know what she was referring to. The only thing she could say is she knew everyone in the "Office for 10 years" This should be handled using actual facts like a business NOT a like a friendship. In short, you have TONS of options in Elkhorn. I found another Dental practice within a few hours for my husband and me that honored both our military service and was kind and friendly, verified my insured, gave me upfront costs. Read their website of what they promise and then read the many reviews of patients that have actually visited this horrible dental clinic specifically the Elkhorn, Nebraska clinic. Highly DO NOT recommend this horrible practice!

Good and bad When I…read morewent in with a bad infection that needed a root canal I received great care. It was a really bad one so I went back in for a drain and had to have two kinds of antibiotics to finally feel better. I paid extra for nitrous and felt very little pain. I fell asleep during the procedure. I can't remember which doctor did this procedure. I had Dr. Colwell do a different procedure at his other office in Bellevue which was not good at all. (see Southroads Dental - Bellevue). So the lower rating is specifically tied to his mannerisms and lack of empathy for the patient. The other dentists and the staff are great though.

Dr Tipp and Dr Tolley are wonderful in the Council Bluffs location. Both are calm, polite and put…read moreeven anxious patients at ease. The staff I have dealt with are very professional. I would and have recommended them.

The people that work here are so nice. The front desk people are always kind, and know me by name…read morewhen I walk in which makes the experience more personable. The doctor is also very nice and caring. I had an experience with one hygienist that was very rough on my teeth but Jenny, the hygienist I see now is AMAZING. She is very gentle and sooo nice!

Healthy Smiles Family Dentistry is a fresh and sophisticated dental practice with an amazing staff…read moreand great location. Tucked away on 106th and Fort, Dr Wilkinson and crew offer the whole gamut of dental services (cleanings, checkups, fillings, crowns and bridges, root canals, etc). I'm also pretty sure that they offer sedation dentistry if you're anxiety gets the best of you. I, personally, had a wisdom tooth that had gotten to a point where it was constantly throbbing. So much so that I called and scheduled an emergency visit. Dr Wilkinson's team got me in (within 24 hours) and scheduled the extraction for shortly after that. The procedure was seamless and the pain was minimal. He has an amazing assistant named, Maria, who is a God send. She knew I was nervous and kept the small talk going until I calmed down. I highly recommend this office! Amazing crew, Amazing service!