Dr. Spanel is retiring and is AMAZING but unfortunately the individuals taking over are VERY money…read morefocused. I stood at the hallway door for 15 minutes as I was the first appointment and they didn't let me in until exactly at 7:00 am. My normal dentist (Dr. Spanel) wasn't there due to schedule changes and they never called to let me know, so he didn't do my exam. In addition they have made the following financial changes..... 1. Charging a credit card processing fee of 3% 2. Requiring you to pay upfront to even schedule the appointment for the work you haven't even gotten done instead of paying on the day you get work done. 3. Have you sign a contract to allowing them to Charge a fee if you don't cancel within a timeframe. ( I've not experienced this but would hope there is some leniency) Either way is very off-putting. 4. They actually have a virtual assistant that answers the phone?!?! Just confirms the lack of interest they have in actually being personable. It's transitional care for financial gain and not focused on the client anymore which is too bad because it was an amazing place.

After 20 years of being cared for at Regency Dental, I was told they wouldn't treat me unless/until…read moreI filled out their new mandatory MyChart app. Just Google "MyChart data breach" and you'll understand why I didn't want to make my medical and billing information public. I found out that Dr. Spanel has sold the practice to a private equity group and he's now working there as an independent contractor. The new owners told the office staff to turn away anybody who wouldn't immediately fill out the MyChart stuff. I was still standing at the front counter discussing the situation when everybody just walked away and left me standing there. I'm glad Dr. Spanel is lining up his retirement, he's a great dentist. The new owners can go pound sand with their demands. Creighton University fills Omaha with batches of new dentists every year, and I am currently shopping for a new dentist.

I just want to start off by saying thank you to the hygienist Gretchen. I've always been so scared…read morefor getting a Cleaning, she made the whole process so smooth and easy. Always checking on me and asking if I was doing okay at all times. She made sure I was well taking care of. I really appreciate overall the whole staff with there professionalism

Staff are unprofessional. Staff lie about total cost and then a large bill will come in a few…read moremonths. Untrustworthy. Dental hygienist damaged my tooth. Bad quality of care. If I could pick zero stars I would. Don't go here.

I have so much respect for these people. I have been sent away on multiple occasions as I am too…read morehigh risk normally for anything other than being seen by someone in a hospital setting. I had gone in for a procedure that probably would be easy for most people. Unfortunately with heart problems, they will not allow me anything with epinephrine in it. Any dentist that I have ever been seen by never has had anything else other than meds I cannot have. The dentist eased all my anxiety, carefully listening to my history and letting me know, she knew what I needed and how to do it safely. OMG what a relief, I have gone 10 years always being told you need to be in a hospital setting. Its too risky for me to see you as a patient. I burst into tears honestly. I thought that would be my "forever situation." Fortunately, they helped me through the proceedure. Offering me something I could take pre-procedure to numb the area without inhibiting my breathing or raising my heart rate. I soooo very much appreciate them. Words cannot even express my gratitude for the dentist. They truly care about helping their patients.

My husband retired from the military after 30 years of service and we moved back to Omaha to be…read morecloser to our family. We chose Total Dental because our insurance took it and it was close to our house without looking at the reviews. I went there for my first 2 regular cleanings. I go regularly every 6 months. They told my husband he should go every 3 months (he went even though he had to pay out of pocket for one of the cleanings every year). I had extreme pain in my front tooth because of a possible injury when I was younger. I saw Dr. Thorson, who is absolutely wonderful!! She saw me right away and referred me to an Endodontics practice. The practice that accepted my insurance couldn't get me in for over a month. Dr. Thorson stated to me in front of the dental hygienist that "if I ran out of antibiotics before I got into to see the Midwest Endodontics that all I needed to do is call her up and she would prescribe some more to get me through until I could see them for the root canal." Unfortunately, she went on maternity leave (which I totally understand) BUT the office manager (Danica Wicht) had no back up plan for her. When, I called some dental hygienist that I had absolutely no prior dental relationship with called me and stated to me "that they don't do that". She also kept saying "she wasn't in the room with me" I told her I knew that she wasn't in the room with me. I kindly asked her if she had my chart to look at and she said no. I was very shocked that a medical professional that hadn't been in the room with me (her own words) wouldn't have the chart to rely on. She never asked me my pain level either. Not one time during our phone conversation. Very disturbing as when you look at Total Dental's website they describe themselves as dental anxiety experts with over 40 years of experience. I asked to speak to an office manager and Dr. Courtney Molettiere got on. This woman needs to never me in medicine or dental care. Her bio reads "One of my favorite things about my profession is the chance to build relationships with patients" She is not an experienced Dentists. Read her bio and prior reviews about her. Highly do NOT recommend her. Very immature and never even read my chart before talking to me. You can see from other reviews, that other patients have said that EXACT same thing that I'm saying about Dr. Molettietiere. She was rude, unprofessional, never looked at my chart. Also found out later from the Practice Manager, that she shared information with 3 other people in her office (that was not necessary) and a complete violation of HIPPA. My medical information should only be shared on a need-to-know basis. They should realize that. In addition, I paid out of pocket for X-rays and was not even notified of the costs upfront. This practice has very inexperienced Dentists. I've gone to Dentists across the country my entire life AND never experienced the unprofessionalism of this office including the practice manager who called me from her cell phone in car and didn't even have my chart or information to know what she was referring to. The only thing she could say is she knew everyone in the "Office for 10 years" This should be handled using actual facts like a business NOT a like a friendship. In short, you have TONS of options in Elkhorn. I found another Dental practice within a few hours for my husband and me that honored both our military service and was kind and friendly, verified my insured, gave me upfront costs. Read their website of what they promise and then read the many reviews of patients that have actually visited this horrible dental clinic specifically the Elkhorn, Nebraska clinic. Highly DO NOT recommend this horrible practice!

We had a mixed experience at Today's Dental in Millard. On the positive side, the staff was…read morefriendly, and it was easy to schedule an appointment--much faster than many other dentists who book months out. However, our main issue was with the way treatment and costs were communicated. My husband was verbally told that his insurance would cover certain procedures and trusted what he was told. He didn't fully read the paperwork he signed, which acknowledged understanding the risks, costs, and that he would be responsible for payment upfront. Unfortunately, this was not clearly explained, and the written agreement did not match the verbal information he received. When we called to clarify, the office was unhelpful and seemed confused, stating that they only provide estimates and do not handle insurance directly. This left us feeling misled, as the information we were given in person suggested otherwise. For someone who relies on verbal explanations, this experience was frustrating and, in our opinion, not transparent. We ultimately decided to cancel the appointment and will not be returning. While the staff was courteous and scheduling was convenient, the lack of clear communication about insurance and costs made this a negative experience.

I called this office today at around 4:30 PM and had a very unprofessional experience with the…read morereceptionist, Olivia. While I was explaining the reason for my call, she repeatedly blew into the phone loudly, creating significant confusion on my end. After a long pause, she claimed there was "a lot of wind" coming from my side, even though I was indoors in a completely quiet environment. As I attempted to clarify, she began pressing keys loudly on the phone, making the conversation even more difficult. If this is the level of professionalism shown during a simple phone inquiry, it raises serious concerns about the overall quality of the practice. First impressions matter, and this interaction completely eliminated my confidence in becoming a patient here. Based on this experience--and after reading similar negative reviews online--I would recommend looking elsewhere.

Good and bad When I…read morewent in with a bad infection that needed a root canal I received great care. It was a really bad one so I went back in for a drain and had to have two kinds of antibiotics to finally feel better. I paid extra for nitrous and felt very little pain. I fell asleep during the procedure. I can't remember which doctor did this procedure. I had Dr. Colwell do a different procedure at his other office in Bellevue which was not good at all. (see Southroads Dental - Bellevue). So the lower rating is specifically tied to his mannerisms and lack of empathy for the patient. The other dentists and the staff are great though.

Dr Tipp and Dr Tolley are wonderful in the Council Bluffs location. Both are calm, polite and put…read moreeven anxious patients at ease. The staff I have dealt with are very professional. I would and have recommended them.

I've had so many dental procedures, it's not even funny. So, I've seen my fair share of dentists…read more While staying in Omaha for a couple months, I had emergency tooth extraction. Dr. Gaspard was so patient with my MILLIONS of questions and was very comforting during the procedure.

I had an impacted tooth removed and it couldn't have gone better. The assistant was precise and…read morequick with the x-ray taking. I have a bad gag reflex but it was over in seconds. The dentist was fantastic. She removed the tooth very quickly followed with a stitch. I was so relieved with their quality service. All my questions and concerns were answered. This appointment could not have gone any better. Larry O '

A friend recommended this dentist office and I called and explained what my son needed done. They…read morerequired X-rays from his previous dentist, which I had emailed asap because my son was in so much pain. It took this dentist 2 weeks to review the xray and his receptionist called me and I quote, " we're tired of the follow up calls", he won't extract the tooth causing your sone pain because the wisdom tooth behind it needs to come out as well. The wisdom tooth isn't the issue, it's the broken tooth next to it that needs to come out. I would NEVER recommend this dentist office to my worst enemy. Complete lack of respect and common courtesy for patients and their pain.

Dr. Braymen has been my dentist since he launched the Tooth Emporium ages ago. He has a funny,…read moredentisty sense of humor and will help you keep your teeth and gums healthy. His staff is always friendly and efficient. Angel is our favorite hygentist. They have an aquarium in the waiting room! I highly recommend.

Everyone I dealt with from walking in the door until I left was so kind. They take time to get to…read moreknow patients and provide great care! So glad they were recommended to me!

This office is conveniently located off Broadway in Council Bluffs. Plenty of outdoor parking and…read moreeasy access into the office. Always pleasantly greeted in appointments seem to stay right on target- No exceptionally long waits! The dental care here is outstanding. From tooth cleaning to more complicated issues they are always able help or get you to the right person who will. Dr. Jackson has been super and even took calls on the weekend when I had an issue to offer guidance on next steps. I also love the fact that there never seems to be any complicated insurance issues. The admin team here is on top of paperwork and there's no surprises. Highly recommend this office and practice for any dental care. They are currently taking on new clients.