Went here the other day before the cinema, used to love it as the kid so had high expectations but this time turned out to be a shamble. It was fairly quiet but with tons of staff wondering round looking bored and as though they had nothing to do even though nobody had come to clear our places for nearly 20 minutes. The staff were joking around and whispering to each other and the waitress who served us had an attitude of 'this is a effort' and felt like she was reading a script to us when she asked what we wanted. Although she smiled when I looked at her other than that it was appalling service. The food came quickly but lacked much taste and neither of us felt full so ended up going to McDonald's after and for what we paid to eat there you would expect a full stomach after. I ordered a sorbet for desert and the menu listed nothing but sorbet for my order which was great but as I got to the bottom there was peanut scrapings and a hard peanut in it which wasn't on the menu description and I double checked to be sure. It was as though they haven't cleaned the glass. Luckily I have no but allergies just a distaste for them but if I did this would have ended badly. When we were waiting for the deserts, our waitress came over and told us a huge table ordered before us so we would have to wait, making us feel like we weren't a priority and were next in line rather than all customers getting great equal service. Overall I was gutted because like I said, when I was younger I had all my parties there and loved it. Maybe I'm just getting older and have out grown Frankie and Benny's but even still the service ruined it for me and I don't want to go back. read more