Garret was so helpful, he walked me through what he was going to do and even referred a plumber I…read morealso needed. He was very kind and supportive.

Class act company from initial phone call to testing, proposal, install and follow up. Highly…read moreskilled technicians. Made in America. Lots of FB scams out there. Guard against them and leaf them alone. Ask about their new hybrid water heater that runs for less than $10 a month!

When they told me they would clean up my water I was skeptical. New well, lots of sand- just ugly…read morewater. I tried all kinds of filters and spent hundreds trying to do it myself. Then they came in promised me that I would be a happy customer, and when they were done - I was thrilled! Water is absolutely clear, tastes fantastic and is everything they promised. Just amazing, thanks West Carolina Water Treatment you have thrilled your customer!

I am blown away by my experience with this company. I just called to ask for assistance in my…read morewater being tested and seeing if a whole hose filter can be used on my place. I didn't even get to hear of that was an option I was on with the women's who answered the phone for 7 minutes being told the EPA data on how heavy metals are never in Asheville water and how how I must not be resting to heavy metals without having any idea of my situation and no offer to test or I do to help. I'm shocked. I was just argued with about not needing one and with additide the whole time. This persons job needs to be reviewed.

Two days after I contacted Mountain Water Systems they were at my house to install the equipment I…read moresorely needed. The installation took about two hours and I was thrilled at the immediate change in the quality of my water. Prior to the installation my water was very rust colored and sometimes even smelled rusty. Those problems are in the past and the filtration system is worked as advertised. LM Cashiers, NC

Alex with Brooky Plumbing was quick, professional, and thorough. He cleared our stopped drain and…read moreeven returned the next day to make sure it was fully resolved. We're in Horse Shoe and worried someone might not come out this far but he acted like it was no trouble. Excellent service!

Liked talking with Kasey at first. He did some work for me late at night. The sink faucet he…read moreinstalled had a constant drip and he did not install handles on the shut offs. I texted and called him to attend to both and he never responded. He totally ghosted me. Im having to hire someone else to fix those things. Would NOT recommend him to anyone looking for a plumber.

Had a great experience. He helped me through a complicated jam on a holiday weekend. Great guy!…read moreHighly recommend!

Just had Jimmy here from Coopers Plumbing. I had several small things to take care of and he took…read morecare of them efficiently and professionally. I highly recommend him and them!

$630 to replace a pressure relief valve in 15 minutes is a complete money grab, and as an…read moreexperienced plumber, he knows this too. Unfortunately, I showed obvious desperation to get a water pressure issue fixed and this consciously factored into the calculation for the repair cost. He was responsive early on and after hours to one email, but the reality is that he took advantage of the situation and I worry that he is doing the same to all of his customers. For this reason, I would recommend always getting a second quote, ask for itemized costs, and run his quote by a trusted family member or friend to get a independent opinion of the price. The cost of the PRV is $250 max so that means labor was billed at $380. Assuming 45 total minutes from when he arrived, time to go buy the PRV, and complete the install, means his labor rate is at least $500/hour. This wasn't an after-hours repair either, it was at 10am on a Wednesday and 14 days after I made the appointment. Don't tell me it was in a hard spot to access either because we both know it wasn't that tough plus it took only 15 minutes to replace. The part that bothered me most is that he could not tell me the cost of the PRV (that he bought 25 minutes before) because he "just charges it with his credit card so he doesn't know." That is a remarkably shady and outright awful response and that answer alone should make him ashamed of his own business conduct. He could have very easily checked his credit card account, sent it to me later or just knew the cost off the top of his head because he replaces these exact valves all of the time and 100% knows how much it cost. In fact, it is the same exact model PRV that was installed with my house 9 years ago so it is almost impossible that he does not know the cost of it after replacing over 100+ of these in his 25 year career. It's clear he didn't want to tell me because I would end up calculating the labor costs and realize that he overcharged me for the repair. Even if there is a good reason for his response, then he had the opportunity to explain this to me when he was here, but he did not. Sure, I could have rejected his quote, asked more questions about the price or called other plumbers, but the reality is that the situation was stressful for me and I made the mistake of blindly accepting his quote. However, this situation cannot be disputed as a prime example of someone who took advantage of a customer's anxiety for their own personal gain. For a company that prides themselves in honest prices and service with integrity, I experienced the exact opposite of these values which is very difficult for me to grasp as a customer. As someone who donates to charities, I can only hope that he uses the roughly $250 upcharge by donating it to one of the charities he lists on his website. The use of flat rate pricing is commonly very consumer friendly, however it can be used to deceive customers into believing that they are getting the better end of the deal when in reality, they end up paying more in the end without ever knowing it vs. T&M (but feeling like they got a good deal). The research and statistics are there to support this and he has made the decision to knowingly use this tactic for his own personal benefit. Flat rate should be used as an amount not to exceed and can be overridden by T&M if it turns out to be less than the flat rate after the repair is finished. That is what countless other companies do with their pricing. Instead, you knowingly inflate the flat rate to give the impression that you are acting in the best interest of the customer but actually squeezing more money out of them. In the end, you charged me $500/hour for labor. Flat rate or not, do you really believe this is a fair way to price your services? Does honesty include charging $380 for a 15 min repair? The hourly rate is probably much higher because the cost of the PRV was likely 30% lower because of the bulk pricing discounts through his distributor. So $600/hour? Two stars because his wife was nice on the phone and returned my inquiry quickly.

Tim and Alex make an excellent team. They come prepared and professional, ready to tackle all jobs…read morebig and small. They respond quickly and have great communication and customer service. Always leaving your place better than they found it. Anytime I have an issue, they are the first ones I call. I know I will be treated fairly and with honesty. As a new homeowner, I feel lucky to have met this duo who I trust to help me with home maintenance and repairs while being charged a more than fair rate. Can help with things beyond plumbing as well. Licensed and insured.

I phoned their number, left a message, and no one ever returned the call…read more Ended up using a different plumber.

I would recommend Barlow plumbing anytime. They have been my plumbing company for quite a long time…read moreand are always able to work something out with my schedule, and accomodate a great practical solution. They recently installed a new hot water heater system and mount in the time frame I needed, which was a under a tight time line. Thanks to them for being great tradespeople!!

These guys showed up to repair a hot water tank. Not only was "Ed" incredibly rude, he left water…read moreon the floor under the tank, he tossed wet packaging inside a tub of tools/supplies I had sitting there, instead of actually taking it with him or asking where the trash is, AND he screwed up our hot water tank and it wouldnt work at all after he left! Guy did a complete half assed job and I had to hire another plumber to fix his screw ups. DONT WASTE YOUR TIME OR MONEY WITH THESE PEOPLE!!