My mom had a crown/bridge installed here 6 months ago. It fell out a few days ago, and the front desk said specifically because she missed an appointment in the past from being too sick, they refuse to see her for at least 2 weeks. This is a dental emergency. She's in pain and her tooth structure is exposed. We tried Goodland Dental today, who said neither they nor anyone else would touch it because Franklin did the prep. They did note, however, that rot is setting in for that tooth. Even after calling Franklin back and letting them know this, they still refused to see her any sooner. This kind of neglect is likely to cause the loss of the tooth. Edit: I got a call back from a manager today moving her appointment up to a week out instead of two, which is better but still abysmal given the circumstances. He was also strangely confrontational, accusing my review of being false and asking for an appointment sooner than 2 weeks, then for a manager when the front desk wasn't helpful as being 'threatening'. The staff here are just wildly unprofessional. read more

When I tried to reschedule my appt, I was told it would be months away, so I made an appt with another Dentist and called Franklin for an email of my x-rays. They then tried to schedule me there for "tomorrow" . I told them I'd already scheduled another dentist. They did not email my xrays. The day of my new appt, the new dentist called 3 times to have them email the xrays and the man in the office(I assume. the Dentists husband) did not send them and yelled at the woman who called to never call again. I had thought I may return there later, but after this mans awful rude and unprofessional way of dealing with my records and the other dentist, I would never return to this dentist. read more

I had a dental cleaning scheduled and they call me and canceled it the day before and say that I already had 2 cleanings for this year and I wasn't due for another till February because my insurance will not cover it(all lies). I called my insurance company and asked how many cleanings was I allowed a year and she told me 3 because I have the High Option Plan which allows me 3 a year. I've only had 2 and the last one was in July and I'm walking around needing my teeth clean and Franklin Dental canceled my appointment because they said it wasn't covered on my insurance. So I will not be using them again nor recommend anyone to them!!! read more

I had a dental emergency, Dr. Franklin's team got me in quickly. Very nice environment

After reading the most recent review from a gentleman who had so much trouble with his appointments, this I too have experienced among other things. Now to add mine. Can't say exactly when procedures started for I've asked twice now for my records... Went in for some pretty serious (to me) dental work due to neglect and/or fear. The problem area is found in one of two partials ordered. Each $650.00. After several wasted visits and the dentist repeatedly unable to adjust to my mouth which always led to bleeding the minute I'd put it in and try to chew, I returned the one partial and stated I wanted a full refund for it wasn't getting fitted right, I'd had multiple visits, away from work due to this and the big one......it was never worn. IT NEVER FIT RIGHT. Upon doing so, I WAS TOLD I'D ONLY GET HALF BACK....for a partial never worn. Even worse, in a later conversation with the dentist, Dr Potts TOLD ME SHE'D REFUND THE FULL AMOUNT...unfortunately now denies ever having said. i needed the full amount back to apply to new dentist. Her lack of doing the right thing has caused me to go into savings to fix what she was unable to. Turned into BBB, and if I don't get results the next step is the American Dental Association. And oh yea, I heard a consistent "beeping" sound while on the phone. Heard this before when told I was on a recorded line however, if this was a recorded line, aren't they supposed to tell you? Wish I had the recording of her telling me I'd get the full refund. If I were you, I'd keep looking. You may show up to an appointment not scheduled. I've read quite of few of those on her reviews and yes, that happened to me to. Missed time at work only to have to extend and miss more time. BUYER BEWARE read more

If you are in search of a new dental practice, I would strongly advise against considering this one. I was in need of a dental clinic in close proximity to my workplace and this particular establishment was both highly rated and conveniently located. I proceeded to schedule an appointment, however, upon my arrival, I was met with a sign instructing me to call a specific number for check-in. Due to the nature of my profession, my phone does not display caller ID, and as a result, my call was not answered. I then resorted to ringing the doorbell. Upon gaining entry, I informed the receptionist of my scheduled appointment, only to be told that there was no record of it in their system. I proposed scheduling my next appointment in person, but was told that I would need to call their number to do so. This struck me as unusual and unprofessional. When I called the number, I was subsequently informed that I would have to wait three months for an appointment. Given that my dental health was not in immediate jeopardy and I merely required a routine check-up and cleaning, I scheduled an appointment for November 20th at 10am. On the day of the appointment, I arrived promptly at 10am and rang the doorbell, as I was still unable to call the check-in number. After waiting for 10 minutes and ringing the doorbell twice more, I noticed the staff at the front desk simply staring at me. This seemed rather strange. A man then approached me from behind and inquired about my presence. I informed him that I had an appointment and that it was my first visit. He asked if I had received a text message about my appointment. I did not receive any text. I felt that they saw me as a threat for some reason. I was wearing a black shirt and jeans and I just took a shower so I'm uncertain why I felt profiled. He then allowed me to enter and speak with the receptionist, who informed me that there was an issue with my account and that my appointment was not scheduled. I expressed my frustration and stated that if the issue could not be resolved, I would be compelled to take my business elsewhere and leave a review detailing the poor service I had received to warn new customers. She advised me she would see if they could fit me in today. While waiting for a response, I was asked to return to the front desk, where I was met by the man who had initially approached me outside. He expressed his displeasure at my threat to his staff and warned me of potential legal action for "slander". It became apparent that he was not familiar with the definition of slander, as my account of the events was entirely factual. Yes, you heard this right. A staff member threatened legal action on me for providing a factual review with my experience of them providing poor services which he had proof of due to security footage with audio recording software... Our conversation continued in this vein, with him continuing to threaten legal action if I were to write this review, and me asserting my right to share my TRUE experience. Eventually, I informed them that if they were unable to accommodate me, I would have no choice but to seek dental care elsewhere and proceed with writing this review. I am not concerned about the threat of legal action at all, because I know I am in the right here. The purpose of this review is to caution potential customers about the subpar service provided by this establishment. They have wasted my time on two separate occasions. While I could elaborate further on the numerous shortcomings of this practice, including poor customer service, poor interior, and questionable procedures (the front door screening), I will leave it to your discretion to decide whether or not to patronize this establishment. read more

This place is great. Very prompt, professional, and courteous. Love my hygeneist.

I read so many positive reviews on their website. And it sounds like Dr. Franklin Pitts is a lovely doctor. But I was not able to get past the disinterested and impolite person who answered the phone when I tried to set up my first appointment. just decided that if I met her so little before, I was client, I wouldn't matter once I was one. our other dentist offices - and I will find one who will treat me with courtesy. read more

The care given my grandson with special needs was good, but the problem is that he has to have his teeth cleaned every six months without fail because of issues with his special needs. In March of this year he got his teeth cleaned and we made an appointment for six months, I wrote it down and he also got referred to an oral surgeon. Well now that it's a day before his appointment, I called to confirm it and I'm told that it wasn't actually scheduled because of the referral and they cannot see him until February. I called a dentist in Whitehouse and got him in in two days. We will not be going back there. read more

Excellent service, courteous staff, latest in equipment and technology and very clean and nice offices!

The staff is so very courteous and the atmosphere is very relaxing. And Dhara was very gentle and kind .

my teeth were bad i know but i was always told you are put to sleep or under anaesthesia ,all i got was painful shots and my pain was so bad could hardly sit in the chair . If my impressions gonna hurt like the pulling of my teeth no thanks! The only good thing my teeth are all out thank you for that much! read more

I changed insuance providers because of Schedule "D". My usual Dentist was not on my new plan, but Franklin was. I made an appointment to have my bridge repaired. I was told it could not be repaired so we agreed to replace it with partial plate. This all began March 5th. After healing from some required surgery, they made impressions twice trying to get the mold right. It was sent away to California to a lab to make the device. I was promised it would be back in 2 weeks. This was March 22. It arrived 4 weeks later not 2.The device was fitted and sent back for finishing. This was April 18th. Again I was promised 2 weeks and I would have my teeth. May 8th (Three weeks later) I was called and told the device was not made right and they had to return it to California and it would be back in 2 weeks. After several phone calls and visits and many "I'm Sorry's" The teeth arrive on June 20th Thats 6 weeks from the last promise and 15 weeks from the beginning of this ordeal. To add " insult to injury "they pop out every time I try to bite anything. I call and am told come in for an adjustment you may have to wait for a few hours so we can work you in or we can set you an appointment in 5 days.The price for this wonderful service after my insurance $1108.20 and I'm still cutting up everything I eat in small pieces. A very unhappy Martha Good read more