First of all, no one from Franklin Plumbing asked me to write this review, I am doing it out of appreciation. Franklin Plumbing has shown me that not all home service businesses want to make a quick buck with a signature signing in one hand and your money in their other hand. In my very long process of trying to find a plumbing company to fix the plumbing leaks in my home, they were among the rare few who took time with me and answered "every" question I brought before them. They did not blow me off as someone wasting their time with a barrage of questions. They were forthright and direct in the information provided me. The Franklin Tech who came out to review my plumbing problems and provide an estimate was quite impressive. He was professional and appeared clean cut. I think he represented Franklin Plumbing very well. When it came to moving forward, I had to narrow down my selection to Franklin Plumbing and another plumbing company. Believe you me, it was an extremely difficult choice. After completion of this current home project, because I live in an older home, I will most definitely keep this plumbing company on my "go-to" list and hope others will consider the same. They seem to be good people. read more

Ask for Russell. He is the best person to deal with. Great personality! Would highly recommend calling and asking for him for your plumbing needs. read more

It's pretty bad when you troubleshoot your own problem because the "technician" has no clue and is too busy trying to convince you to buy a new hot water heater that's not needed. And, surprise, you get to pay through the nose for that poor advice! The only issue was a leaking fitting. Talk about getting screwed without the pleasure of an orgasm! The only positive is he did show up on time as promised. read more

NEVER, EVER-call Benjamin Franklin the Plumber! It's all a scam and a fraud! They can't even fix a 1 year-old toilet, with a double flush system. The "Smart guys" have a No idea, how to fix it, and the faucet that shuts off the water supply, was broken, (by them) but they overcharge me, For it, (with my new part, i get, from the store) $300.00 Without a receipt. And at the same time they suggest!! , that if i will change the gas boiler, in the Garage! for ONLY- $3,500 then magically - the toilet will be fixed! Or you have to pay an additional $220.00 to replace another part in the barrel! The third time, supervisor Mike, (after 20 calls to them,) fixed it. While swearing for a refund. After 15 days, the money has not returned, yet...Probably, bc, they're a "very self-confident in assessing their professional skills"... Save your nerves, time and $$, and PLEASE, find someone's more knowledgeable, and honest. Thx. read more

Franklin Plumbing & Drain Cleaning exceeded my expectations with their garden connection service! Prompt, professional, and efficient--they resolved the issue quickly and left everything spotless. Highly recommend them for any plumbing needs! read more

Was in need of plumbing for a spare bathroom and fast. I called around the city many people didn't have availability or willing to come out to my home. I called Franklin's and they got me scheduled for the next day. They called on the way to my home and once they arrived they got right to work Jantonio and Brian did amazing they fixed my issue while explaining what was wrong. Got in and out and I will be using this company again as long as they have employees with such great customer service. read more

Our hot water ran out, and I called Franklin Plumbing to come take a look. They said they did a full home inspection and recommended a new burner assembly. But because our water heater is 7yr old suggested we just buy a new one... woke up the next morning to a broken water pipe under our house. So much for their "full home inspection". The broken water pipe was the reason we were losing hot water. Had nothing to do with our water heater. We decided to go with another plumbing company to repipe our house. I will not be going back to franklin. Also, extremely over priced. Lastly, the guys didn't but the hut back on the water heater before they left...AND they hit our mail box. read more

Went above and beyond to rectify an issue experienced after a service call. Large, dark scrapes to the porcelain were left in the bottom of our guest toilet after a snaking job. I called on a Friday night (after 7pm) to leave a message after discovering the problem, hoping to get a call back Monday. The owner immediately returned my call, scheduling another visit on Monday to fix the issue or replace the toilet completely. He AND a technician came by Monday, rectified the damage, and apologized profusely for the issue to begin with. This customer service is very difficult to find and I highly recommend this team for any needs. So nice to be able to praise a hard working company. read more

Wanted a replacement dishwasher installed. Called Franklin plumbing. They wanted $714.00 to install. Even the technician couldn't tell us why it would cost so much. Normal install. No special problems. Needless to say, we refused. This is a job that in the past has only taken an hour at most very disappointed. read more

I've been using Franklin Plumbing for years. I have never been disappointed with their service.

Although I had very good experiences with the phone staff and the service technician, I don't believe their pricing is at all in line with fair value! My daughter who is in college called them out for a simple plugged toilet issue. The drain repair and repalcement of the float, line, and valve was ~$490 for what was less than an hour of work onsite. The work was in progress and the technician did provide a quote before but I approved it thinking there must be some mistake. When I called Frank, the owner, he stood firmly behind his price stating that he had to charge this much in order to provide a 1 year warranty and he had to average his prices for longer service jobs. I felt like I was taken advantage of for what was probably less than $40-50 in labor and $30 in parts. read more

Brian Bradshaw came by to fix a broken water line at our home in Hopkins. He was punctual, figured out a solution and was able to fix our issue within about 45-50 minutes. He save me a ton of concern and bother. Can't recommend these guys enough. Also, I should give a shout out to Hope who was willing to answer all my questions and quick to respond to calls. Great all around service. read more

Brian was great!! He was very prompt and professional. He even gave me some advice on how to avoid my issue in the future. Josh was great in helping me set up my appointment. I will definitely use them again! read more

This was my first time using Franking Plumbing and I was very satisfied. The people who answer the phone are always nice and schedule you within a day or two. I needed to replace my shower cartridge, but wanted to save some money and buy the part myself from Lowe's. They had no problem with that and just charged me the labor fee. Hopefully I don't have any more problems, but if I do I'll definitely call them again. read more

Charged way too much. Tried to defend my elderly mother that got charged $500 for them just to check it out. Owner thought $500 for fixing nothing was appropriate. Then he actually got condescending and started chuckling like the POS he is. They think its funny to take advantage of an old woman apparently. read more

My Main and second bathrooms had issues with a leaking bathtub shower. The repairman Ron called and arrived early. replace two shower cartridges, did a little extra(No charge - don't tell his boss), was very professional. Minus travel time to get parts completed jobs in an hour or so. Very reasonable rate. Would use again, but hope no need. read more

Franklin Plumbing is amazing and professional! I manage a midrise community in Forest Acres, we have been using Franklin for years for our on-site plumbing repairs. Franklin has knowledgeable technicians that respond promptly. We have had minor plumbing issues to major plumbing issues and Franklin is always our first call! We've never had an issue that Franklin couldn't handle. I highly recommend Franklin Plumbing and Drain Cleaning. read more

Loved the technician, Rodney. He was polite, explained in detail what our plumbing problem was and even facilitated a call to The City of Columbia to help us resolve our issue. Great overall support from everyone at the company, Rodney, Hope and Josh! Highly recommend. read more

I needed a leaking cast iron drain pipe fixed. On a Saturday morning before the Christmas holiday. Because that is always when those problems seem to appear, right? When I dialed Franklin, I had a great conversation with an empathetic and entertaining answering service---a real person! Shortly thereafter, the problem pipe was removed, a new fitting in place and functionality returned to my sweet vintage kitchen. Repair and weekend service charge within hours under $300. These guys are good. I will call them again if I need plumbing work. read more

Don't trust them. They are liars. They came to my apartment complex to do work on a few units, incuding mine, while I was out of town. Problem is they left the shower running and flooded my apartment, nearly destroying my daughter's bedroom, damaging much of our furniture, and then they had the audacity to lie about what they did. They said they didn't leave the water on. I remind you: I was out of town. Nobody else home. They refuse to do the right thing admit their fault and pay for damages. Will seek legal action. read more

These guys did a good job fixing my pipes. Thanks to them they're not leaking anymore. Absolutely incredible job guys. I'll definitely be recommending you guys to everyone I know. read more

Franklin Plumbing has been our go to for several years. Hope has always been so responsive and communicates well. The company is professional. Thanks for the great service. read more

Rodney from Franklin Plumbing was amazing. I had a potentially nightmare situation where a shampoo sample bottle fell down the drain. He was able to clear the drain in a matter of minutes giving me amazing peace of mind. Thank you franklin! read more

This business is great to deal with. They return phone calls promptly, schedule service quickly, and do exactly what they say they're going to do. Hope is most pleasant to deal with on the phone. She is personable and professional. Rodney was our serviceman, and he, too, was very pleasant and professional, as well as competent. If you have an emergency plumbing situation these are the people you want to call. read more

We had persistent gas leaks in a house we just purchased.The company who installed our heater was dishonest (Four Seasons, avoid) and did a false pressure test. Franklin found and repaired 11 gas leaks, we are very pleased with their service. One leak was very subtle and persisted after Franklin thought everything was fixed. They spent most of the next day fixing it and did not charge for that day- because they warranty their work. read more

Highly reccomend Frankin. Brian was very professional.

Franklin has helped our family during numerous emergencies, and they also installed and service our tankless water heater. The Franklin team is professional, knowledgeable and kind. They wear pink booties when in your home so they won't make a mess! I give them an A+++++ and recommend them to anyone looking for an honest problem solving plumbing team. read more

They hooked up our electric gas range and did an excellent job. Affordable and professional. Great folks; will definitely use them again.