Outstanding service and care at all levels. The entire staff is exceptional.I was there specifically for contact lenses. Dr. George performed a thorough eye test. Asked me questions and described everything she was doing. Jason, the optician met with me after and asked about my needs and discussed my options at first visit. My lenses were delivered right away and i was informed immediately. At next appointment a few days later. Jason sat with me and instructed me on proper use and Dr George also met with me to check my vision. Both of them took their time and patiently answered all my questions. They are very professional, polite and considerate. So are their front desk and phone staff. I strongly recommend trusting the health of your eyes and vision to this group. read more

I rarely rate Healthcare facilities but this gem of a place on Hempstead and Franklin sq is a true spot. First of, kudos to the team especially Dave and Jason who made our first time experience getting glasses a breeze. The doctor here is knowledgeable, empathetic, and ask the right questions. I highly recommend this location. The prices apparently are very good. The location is clean. A lot of selections. And most of all the the staff here are super friendly. We went to get our eye exams on Thursday and today we got a text that our glasses are ready. Amazing. read more

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Ive been seeing Dr. George since I moved to NY 14 years ago and I still believe her and Jason are outstanding. However, in the past few years the front desk has become deplorable. I've had the wrong prescription ordered (which was given to me w/o being checked and I couldn't see out of my left eye for two weeks), I've been hung up on 2x when I've only asked them to double check something, and they been at best unhelpful and at worst inexplicably rude. read more

Great customer service ! Very welcoming and willing to help as much as they can.. got my prescription added to some frames I needed for a night out.. they were ready the next day!! I couldn't make it on time to pick up the glasses so they offered to leave them with the next door business and I thought that was amazing.. they made it work and helped me so much !! I've had horrible experiences with other local eye care places so this was a fresh breath of air.. Franklin Square eye care will be my go to place going forward!! read more

Because of the reviews and the business being I local, I gave it a try. Unfortunately, I did not have a great customer service experience. The front desk staff was not able to understand that I would pay out of pocket and submit to insurance on my own. I filled out the in-take form as a new client and repeatedly asked how much the fee for services would be for eye exam for glasses and contacts (the specific type I use was indicated on the in-take form). I was told it would be a $30 co-pay for the exam and $40 for refraction. When I went to check out I was asked to pay $200!!! I was taken aback when I was told they did not know I would be getting an exam to include for contact lenses. So what is the purpose of the filling out the form, in addition to me being very specific. So very disappointed... Will not return... read more

I picked up glasses for my 5 year old a few months ago. Jason was great and really helped me find a durable frame. My son accidentally popped the lenses out so the technician had me come into the store and fixed the lenses on the spot, securing them so they don't pop out again, no charge and no issues! This is great customer care and I will only shop from them in the future. read more

Terrific spot. Little to no wait, the doctor was great, patient and knowledgeable and the staff was wonderful. They also had a great selection of glasses to choose from, especially higher end glasses (I.e.: Gucci, Prada, Tom Ford, Ray Band, etc.) read more

Family owned business. Jason is always helpful and recommends frames that suit your face well. They get the frame orders in really quick. Highly recommend this place. read more

The experience here was amazing upon entering the door to leaving. The staff is very warm, welcoming and thorough. This was my first time here and definitely will not be my last. Absolutely no complaints. read more

Family oriented husband and wife practice that offers great products and service. I've been going to Franklin eye for two years and I absolutely love this place! Dr. George is well educated, personable, and attentive. If you're looking for great service and care this is the place to go. read more

I came from another eye care store with stories and a horrible experience. I was kindly greeted by the front staff and Jason who is an optometrist there was knowledgeable, took pride in his work and was very nice and accommodating! This place is reasonably priced and does great work! I am so glad my instincts led me here. Must go! read more

Picked up a new pair of glasses from this place today and I was very satisfied with my experience, top to bottom. When I went in for my eye exam last week, the doctor was punctual, friendly and professional, and the staff was very helpful as I was picking out frames, especially since I really took my time, ha! Iris and Cristian (sorry if that's misspelled!) made it a very pleasant experience. Highly recommended! read more

This was my first visit to Franklin Square Eye Care- I arrived 30 minutes early and was taken within minutes- I met with Dr. Sherin George and immediately felt very relaxed- She was informative, caring and calming. Once she confirmed that my prescription needed to be updated- I asked if I could use the frames I had- Sure- let's just make sure with Jason (her husband)- Jason agreed that my frames could be used- which I was relived about- not wanting to spend alot of money. I did have to pay some as my insurance covers only one pair- and I decided to use two- One for driving- the other for reading. I never once felt pressured to purchase a new frame or frames in my case. I'm waiting for their call to let me know my glasses are ready. I'm glad I waited the couple of weeks for my appointment. I wish Sherin & Jason George continued success. read more

This place was great! They were able to help me out to purchase a pair of wayfarers and were able to explain to me the difference between regular sunglasses and polarized ones. Will definitely use them again for any other eye care purchases! read more

My family and I have been patients of Dr. George for over a decade. In that time, I've purchased several pairs of glasses and countless contact lenses. Dr. George is informative and consistently provides thorough eye examinations- the patient is her priority. Jason is always helpful when having to select frames/styles (my crizal/anti-glare lenses are great) and in answering general questions. The font staff are kind and explain insurance information & payment options. Professional, knowledgeable, convenient hours - Overall, I would highly recommend this Eyecare location. read more

Amazing service, great staff. Got fitted for contact lenses for the first time and i couldn't be happier!!

This is the best eye care I have ever visited. Their prices are reasonable. Jason was super helpful. All questions regarding eye care and insurance questions were answered in great detail. They offer convenient hours. They did not have frames in stock and ordered two styles just so I could try out without any deposit requirement...most places require you to pay for special orders. read more

The doctor giving the eye test is one of the most beautiful women in the town of Franklin square. Her husband is also a very nice man and they run a great operation read more

Dr. George made me feel comfortable and took the time to answer all of my questions. The staff provided attentive and candid service, and the store carries all styles and designers having competitive pricing. I would recommend this office to anyone!! read more