We were new in town and they saw us immediately with a sick elderly cat. Dr. Brunson spent more time with us on that first visit than our prior vet (out of town) ever did, and with her tremendous help we are getting the cat back on his feet. Based on our experiences with Dr. Brunson and the staff we highly recommend Franklin Veterinary Clinic. read more

Very sad to have to write this as I have been a loyal client at this vet for years- in spite of the fact that Dr Brunson failed to find what was wrong with one cat before he passed away in their clinic (multiple visits, same symptoms, necropsy done, found infection in gall bladder, which could have been treated had they done the promisedabdominal ultrasound!) apparently due to the fact that he was purebred and "probably had genetic problems" (her words to me on several occasions), and sent another home to die during the night after sayingvshe couldn't help him, but he "seemed stable".....Then, last Thursday, I brought in my sick Yorkie- nausea, vomiting, lethargy....a senior girl, very frail, known to have congestive heart failure and kidney problems. And we got Dr Brunson again....I agreed to the bloodwork she recommended, the tech took her to the back room to draw blood, and they apparently did everything they could think of to torture my very sick little girl, including full nail clip, ear hair plucking (not needed, I groom her regularly), sanitary (butt) trim (again, not needed, not effective, I cleaned her with baby wipes at home), anal gland expression. I was livid when I looked at the invoice and found all the things they did to her INSTEAD of giving her much-needed fluids...indeed, Tickles was not the same after this experience! Dr Brunson did send home a bag of fluids, despite the fact that I told her I couldn't administer fluids alone...saying "Cover her face with a towel and stuff her under your arm"!! She said it was "not a good idea to hospitalize her on IV fluids" as she "might get too much fluid and overload her heart", tho she also said her heart sounded really good.... then she "wouldn't get much care over the weekend". I spoke to Dr Franklin about all this and he simply smoothed it over, saying some of that stuff "could" be helpful with the dog's symptoms, but he had no idea WHY her ears were done or WHY she was not hospitalized on IV fluids! Then he had Dr Brunson call me the next morning to apologize for "miscommunication" (???she was extremely clear in what she told me...) and demand that I bring my dog back to stay the weekend- which I declined as my dog was feeling much worse and acted like she was sore after being manhandled the previous day, I had no idea what they might do to her if I left her for the weekend (and she HAD told me she wouldn't get much care hospitalized over the weekend)....I took her to a different vet, where we agreed the kindest thing was euthanasia. I truly believe Dr Brunson's treatment of her, and lack of proper, timely, medical treatment contributed to her condition worsening! I have had a lot of positive experiences at this clinic, had a lot of confidence in Dr Franklin...but apparently his staff doesn't share his knowledge and intuition (yet he covers for them), and the recent treatment of my dog, without my knowledge or consent, in fact against my wishes, has really soured my opinion of it! It seems that, with the racetrack out of commission due to flooding, they are trying to charge for every little thing on the clientele they have left and, hence, trying to do everything they can to pets without their owner's knowledge or consent! read more

Franklin Veterinary Clinic - Tickles after her bad treatment... - Veterinarians Near Me - Ruidoso Downs, New Mexico

I was assigned a vet who has only been with this clinic about a year. Prescribed lots of medicine; non of which helped. Told me I could order Galliprant on line and she would sign off on it. Valley Vet said that the clinic would not sign off on it. The clinic charged $100 more than Valley Vet. When I called the clinic the secretary told me I could pay them $63 and they would then sign off on the prescription with Valley Vet. I told them the vet said she would sign off on it and didn't mention any $63. The secretary told me she was new and didn't know all the rules. After spending over $800 neither of my dogs were helped. I called my vet in San Antonio and he signed off on the Galliprant. I would only go to this clinic if I could have my pets seen by Dr. Franklin or the lady vet who has been there several years. read more

After a poor diagnosis from our local vet. Dr Franklin and his staff were phenomenal. It's a two and a half hour drive for us but can't see us going anywhere else after our visit! read more

I'm surprised there hasn't been a review in a while. But I took my dog here to get a teeth cleaning and they did a great job at a reasonable price. I felt bad neglecting to look at my dogs teeth and so when I saw them, I called around and everywhere was booked and way too expensive. So I called Franklin and I got in right away for blood work and then two weeks later I brought him in for his cleaning. Highly recommend. read more

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Took my cat to get spayed the front office girls were very nice and they took excellent care of my Speckles!!!

Dr Franklin and his staff are excellent! Our (100 lb.) lab wouldn't get up and there is is no way I could get her in my vehicle. Dr Franklin and his assistant came to our house within a couple hours of calling the office. We were new clients at the time but they didn't hesitate to get here and help our baby girl. I highly recommend Dr Franklin for all your pet care needs. read more

The kindness and wisdom of these down to earth veterinarians was wonderful. Our little 9 pound Chihuahua began having intestinal problems on a Saturday while visiting Ruidoso. Trying to find a reliable vet away from home and on on a Sunday, we thought would be nearly impossible. When we got ahold of Dr. Franklin, he was more than happy to have us come to his office with our dog. Dr. Dixon was there to greet us and was very thorough in his examination. Both doctors showed hearts full of love and compassion for animals. If you ever need a vet, don't hesitate to call on the services of these two. You'll leave them feeling amazed!!!! read more