I came here referred by my primary care nurse practitioner to see a cardiologist and I couldn't be…read moremore pleased by the quality and competence of the specialist and the staff on site. Ascension needs to enter the 21st century and learn to use common technology like email, SMS, and Google Calendar. Ascension also should prioritize health ,not money. They make absolutely sure you're going to pay their inflated prices before any sort of treatment. This location is across from an O and H Viking bakery.

Very poor level of care for Emergency. Charged thousands of dollars for a visit with an…read moreincompetent doctor

It's odd that there's both a real Emergency Room and an Urgent Care at the same location. My Chief…read moreof Staff came to the Emergency Room on her own after stubbornly ignoring stroke symptoms until the symptoms went away. Thus, what she experienced was a Transient Ischemic Attack, which shaved off a few years of my life from worry. This is pertinent because the young (they are all young) physician and physicians assistant seeing her explained to her why I was concerned and why she should have immediately gone to an Emergency Room when experiencing dizziness and left sided weakness and numbness. I am reporting symptoms so everyone knows the signs of a stroke, slurred speech, weakness or paralysis on one side of the body, dizziness, strange smells (burnt toast), disorientation, especially very early in the morning when blood pressure is usually highest. When you see symptoms like this, get to a real Emergency Room (not an urgent care) right away. If the symptoms go away on their own, it's only a TIA, which is a warning that you or the patient is at higher risk of a true stroke, and it's so much better for diagnosis if you can get the patient to an EKG and CT scan or MRI while they still have the symptoms. If it's a true stroke (a cerebrovascular accident), there's lots of treatment now available that can dramatically increase not just chances of recovery but also the possibility of recovery with good prognosis. Don't spend time in denial. While the physician, PA, nurse, and radiology tech were all great, Froedtert has outrageous rates, and very aggressive billing. Other than the medical staff, the organization is just bloodthirsty bureaucratic capitalist greed incarnate.

I've visited this urgent care around 6pm urgent closes at 8pm. I've waited in my room till 8:18 to…read morebe told they cannot finish any work up on me as they are closing and I can go to ER next door if I feel I really need to investigate further. I've been made felt like I was wasting their time, where truly they've wasted mine. I sat patiently and waited on care/answers. The NP that serviced me that evening did the bare minimum, and the M.A should have given a more kind and welcoming attitude. As customer healthcare service is highly important as we the patients is who they service we are the consumers. I left my two young children at home with my husband for an urgent matter only to leave feeling like I wasn't taken care of. I am still in pain and still with worry for my health. I am sadden to say I will not recommend this location to family or friends as I am a fellow health team member and I am disappointed in my experience.

The doctors and nurses are truly the best in meeting my medical needs. The overall quality of care…read moreand personal attention are outstanding! All you have to do is to follow their advice!

Sent a message to my primary about a proposed course of action. Got a reply from an "MA," whatever…read morethat is. It read, "Let us know how that works out for you." I've given a copy to my next of kin. The complete lack of compassion is astounding.

I've grown disenchanted with the aggressive and insulting insurance shakedown process at…read moreColumbia-St. Mary's. They have some excellent physicians and paraprofessional staff, but in order to get treatment, you have to penetrate a thick protective covering of non-medical, unsympathetic, call center drones who clearly prioritize ability to pay. I hope you never know the discomfort of diverticulitis, but under those conditions it's even more annoying to have to repeat all your insurance information no less than five times to make a distant appointment to see a physician. So lower back pain isn't quite at that level, but I didn't want to play a long game of phone tag and proving over and over again that I have good insurance so I was attracted to a Wheaton Franciscan orthopedic clinic website that seemed to allow appointment requests via e-mail. As it turns out, no one monitors those email requests, so you have to go through the phone process in a very similar manner to the other big giant hospital corporation. I was complaining about this situation to a nurse friend who was complaining about the negative reviews here, blaming the patients for using the urgent care facilities instead of making appointments with the appropriate primary care or specialist physicians and I realized none of the workers from bottom to top have any idea of how hard it is to do that when you're really uncomfortable. There's some serious cultural lag here, I can make appointments using Internet technology with my dentist, I can make my own appointments and choose my seat assignments online for travel by airplane, it's just ridiculous that the medical profession insists on sticking with 1970s communication technology for scheduling. They sent my paperwork by snail mail, for me to hand write, so when I got there they manually entered it into the system! It's like some Soviet bureaucrat designed their intake system. Okay, so the point of my rant here is to put things in perspective. Wheaton Franciscan is not any worse than the other two big box hospital corporations in terms of prioritizing patient ability to pay, being inconvenient to gain entry, and as having numerous costly and indefensible predatory charges. The whole industry makes air travel charges seem absolutely benign and kindly. Health care doesn't follow the usual laws of supply and demand, the highest prices are found where the greatest concentration of physicians and hospital facilities are found. Wheaton Franciscan doesn't overcharge any more than the other two, and once you get in here, the physicians, nurses, and techs are highly competent. Parking is easy, convenient and free. This location has a nice cafeteria, this is one area where some visible progress has been made since the 1970s.

The doctors are okay but the staff seriously needs to learn a few things about customer/guest…read moreservice. They treat you like crap when you call and/or walk in for your appointment, and then you wonder if you're a patient or cattle.

While the facility and employees were pleasant, they wrongfully charged me for occupational therapy…read moreI refused. I tried contacting them and explaining the situation. Their response is their employee said they did an evaluation on me, therefore I owe $400. Their therapist was in my room for 5 minutes or less. The admitting physician order several unnecessary tests, I think to run the bill up. If you have a choice, go somewhere else or get fleeced.