This is a nice facility with staff that is friendly, attentive and easy to talk to. It's well…read moremaintained and the decor is nice, comfortable and inviting. It was the most affordable place for my mom when searching for a retirement community and we feel fortunate that she found it. They offer everything a resident needs -- 3 meals a day, activities, medication dispensing, hair salon, a room to watch movies in, shuttle service and so much more...... All the comforts of home plus!

From the owner: What if you could free yourself from maintenance, housekeeping, the chores of homeownership -- and…read morecreate the life you want in a well-appointed apartment with your personal touches? When you choose Pine Ridge of Plumbrook, you gain a customized lifestyle with plenty of time for the relationships you value and the activities you enjoy. Select from a range of helpful, supportive services and pay only for those you desire. Save money as you choose from an array of dining options, a variety of amenities and exceptional service -- all with no large, upfront entrance fee. You get the most for your money, right here in the Sterling Heights area you love.

Only reason it gets two stars is the place is clean. This review is directed to those looking for…read moreemployment at this facility. My experience was 5+ hours of MY time for 3 separate meetings over the course of 2.5 week in which I had to contact the director twice to move the ball a little faster, although in the initial interview I was told that time was a factor, that the position would be vacated by the current employee very soon. The director also proceeded to inform me of her dissatisfaction for the current employee in some detail, and was glad to see this person moving on. The last meeting was a complete joke. I had a mystery box cooking demo in which I had two hours to prepare a starter, entree and dessert for 6 guests. The ingredients I was given were not conducive to the environment. A whole chicken, partially frozen shrimp, cous cous. And other random ingredients. Sorry folks it's not Morton's steak House. Nobody is butchering whole chickens for service of over 100 people. Half frozen non peeled shrimp? Peel and eat shrimp boil anyone? Let's not mention that I'm smashed into a 2'x2' space next to a prep sink with three cooks a pastry chef and dishwashers trying to get prepared for lunch service! Or that some of the equipment I needed to use was in various states of disrepair. I wish the successful candidate the best of luck, with the current state of disrepair of the kitchen and the monkeys running the circus, it'll be a challenge to say the least.

Warm and caring staff, clean and excellent dining. Lots of activities and the transportation to…read moreappointments is very helpful. The limited amount of parking can be a challenge when you have family and friends visiting, since the staff takes most of the prime spots!

I cannot say enough positive comments about the staff and facility. These people are ALL HEART…read more My dad was a resident for a year and a half. In that time I never met one team member that wasn't loving and kind. Their focus on patient care is above excellence. Kudos to Beechwood for treating our loved ones like your loved one.

This is a small and homey assisted living/nursing home. The staff takes wonderful care of its…read moreresidents. I highly recommend.

I recently had to place my stepmom in memory care. The Arbor Inn was the first place I looked at…read more I found them to be a warm and loving facility. While I did look at other places I kelp thinking back to the Arbor Inn. Ultimately they were the best choice for her. While all of the staff is warm and welcoming the caregivers are the best. They treat each patient with love and respect. Mom as adjusted well to her new home. It's comforting to know that she is so well cared for.

I was there for a tour of the community today on behalf of a family member who will be needing…read morecare. Before I even entered the building, I saw, first hand how a staff member responded to a resident in need. The resident was enjoying the fresh air outside and had taken a fall in rounding the corner. I didn't see the actual fall but as I got out of my car, I saw that he was on the ground and bleeding on his forearm, rushed over to him as he was on his hands and knees in the driveway. I told him I would stay with him until help arrived. Just then a staff member was pulling into the parking lot, likely to start her shift. She saw us, immediately pulled her car up behind the resident to block/protect him from anyone else that might be driving in, jumped out of her car, rushed over to assess his condition, called for help with a sense of urgency and thanked me for waiting there with him. I was so impressed by the sense of urgency, confidence, obvious great training, empathy, compassion and dignity shown to this resident by this staff member, I knew right away that this organization is special. I've toured many communities in my career in healthcare and now that my family member is involved, I know what to look for. More than a basic, staged "tour" of a community, I actually got to experience what this community does to care for its residents on a daily basis. That, for me, was priceless. A care community is far more than a pretty entrance, with balloons and a grand piano. It's the staff who care for the residents day-to-day that counts. I ended my tour today after having met with management, who were equally as impressive. Arbor Inn gets an A+ plus from me.

Monet was a breath of fresh air! Extremely personable and helpful and went over and beyond. You…read moredon't meet individuals as sweet and self sacrificing as her everyday. In terms of the atmosphere, I would definitely recommend, the attention to care and detail was top tier. A very intimate atmosphere and safe environment.

From the owner: It's a beautiful day here at Hidden Harbors Senior Living and Memory Care Center in Saint Clair…read moreShores, where we hold dear the privilege of making our residents feel truly at home, surrounded by care, compassion, and community.

Every time I have had the pleasure of visiting the facility the residents seem quite happy. I have…read moretoured the facility several times and it is well updated and homey without being overdone. The staff our awesome and go above and beyond to make sure the seniors that live there love where they live.

Setting up a plan B for my future. Talked to one of the managers, Tod, and got info on the rates…read more Longtime resident, Lavaca B., told me she rates this place a 5 and loves everything about it. The have a bus and drive residents to shop, to the casino, to symphonies, to banks, to dr. Apots. And other planned trips. They have an activities room where they show movies, have entertainment, play bingo, play cards, exercise, yoga, etc. They serve 3 meals a day and you can arrange for a car port for $15 a month if you have a car. On site medics available. All residents wear a medic button in case of emergencies.

Oh boy, where to begin....I don't have the energy now to articulate all my concerns. I just want…read moreto get my review out their to give pause to those considering this place. First, the food, which will be very important to your loved one, is wretched. They boast a gourmet chef, but the reality is the food is probably better in prison. Housekeeping services, which you pay for, are underwhelming. Be prepared to go help your loved one clean. They will nickel and dime you to death. My loved one never experienced theft, but random visitors and some of the aides recommended that I should install cameras in the room. It was suggested that those with cameras get better treatment and that my loved one may have been harrassed. This is a big one... American House replaced their medical care team with an outside company called AdvisaCare. You do not want anything to do with this unprofessional company. Your loved one may be healthy now, but as time goes on, they will inevitably need medical services. It seems that this company, whose cliental is elderly people is full of employees that don't know how to deal with old people. I personally wouldn't trust them to take care of a pet. AdvisaCare is involved in many ways. For example, they handle small serivces, like getting a meal delivered from the cafeteria to your loved one's room. Your loved one may need that service if they are ill or had a fall and can't walk, etc. That service, which constitutes an AdvisaCare employee carrying slop in a styrofoam box a short distance, costs $5.00 per meal (i.e. $15.00 per day). What if you need more services like a push in a wheel chair? That is an extra fee. How about incontinent care? Hope they come and change your loved ones diaper and that they don't sit in urine all day. Oh, the AdvisaCare folks may thrown the dirty diaper on the floor or put it in your loved ones kitchen sink. Then, the manager of American House will call you and tell you there is an extra housekeeping fee for the mess caused by AdvisaCare. Does your loved one take medications? Of course they do. Once the point comes where you don't trust your loved one to take the right amount at the right time, etc. you will be relying on AdvisaCare....for an extra fee. Good luck. They may bring someone else's meds or run out of the meds your loved one needs and never bother to inform you. You may get a call saying, "We bumped your loved one's head moving them and want to send them to the hospital, okay?" It seems like the aides are eager send people to the hospital. I suppose they won't have to deal with your loved one if they get rid of them for awhile. There is a doctor that roams the halls of the American Houses named Dr. Hackle. He and the AdvisaCare team will solicit business. He may somehow end up as your loved ones' primary care physician (PCP). Your loved one may catch a cold and you may be encouraged to enroll them in the AdvisaCare Home Health program or the AdvisaCare Hospice program. They will charge Medicare and your loved ones private insurance until they can't get away with it, then they will terminate your love one. Won't you be surprised if you get an Explanation of Benefits for occupational and physical therapy that you didn't request? Supposedly, AdvisaCare Home Health and the AdvisaCare Hospice are different companies than the local AdvisaCare team even though they all share the same corporate and regional offices. They purport to all work together. Yet, one group will never know what the other groups is doing. Worse, the local folk will tell you a duty is not theirs and to call the other group of people. For example, the AdvisaCare Home Health group may order a hospital bed for your loved one and tell you they coordinated with the local AdvisaCare team to move your loved one into the bed. When the bed arrives, it will be pandemonium. You will get calls saying you need to get down their ASAP. The local AdvisaCare works will say their backs hurt and they can't move your loved one and that they didn't know about the bed. Why am I referring to AdvisaCare in an American House review? First, American House allows them to work at their properties. AdvisaCare is part of the American House experience. You may even get ping-ponged between the two companies. Finally, let's face it, as your loved one ages, they will need more and more assistance. They may even end up in hospice at American House through AdvisaCare. Unless you bring indoor own medical team, you will inevitably deal with AdvisaCare. You can expect yearly rent increases from American House. At some point, you will realize that you are paying double the rent than new tenants. It is difficult to move elderly folks once they are established so you will likely end up going along with these increases. Think about that before you get locked in at this place unless you are willing to move your loved one if you or they are not happy.

First impression was great. The facility was very inviting, clean, and just plain beautiful. Amanda…read morewas very helpful, and happy to answer any questions I had. Came away believing this would be a wonderful place for my mom.

The aides really are the only thing I can say we're good and that's only a few. The nurses were…read morealways annoyed if they had to do anything (their job included). Could never find help, the call light was ignored, pain meds were never given on time (they were allowed every two hours but lucky if he got them twice a day). His room was cleaned maybe three times, he was there 9 months. The walls are crumbling, the light fell off the wall and hit him, there were ants. I made multiple complaints to the state, which they are on the website and they were given multiple times to fix things. Hope you never need help on the weekend because the highest person there is an on call RN, who is available by phone but only the LPN has the number so if you have a problem with her there's no resolution. Would randomly be given half doses of Morphine but no record of waste or 1/2 dose given.

Absolutely the worst care possible for our veterans …read more Black mold growning in the bathroom. Elevators barely work . The smell is absolutely horrible . The attentiveness of the staff is way below PAR.

Our family had a very disappointing experience with assisted living at StoryPoint Clinton Township…read more My 95-year-old father was blind, wheelchair dependent, and profoundly hard of hearing. We were promised attentive care, quality meals, meaningful activities, and professional support. In reality, we experienced chronic understaffing, long call-light wait times, cold and poor-quality meals, skipped care tasks, poor communication, and very limited activities for assisted living residents. The dining experience was especially problematic. Meals were routinely cold or incomplete, and because my father was blind, family members attended dinner almost every night for a year to make sure he could actually eat safely and receive what he ordered. We repeatedly raised concerns with management throughout the year, but meaningful improvements never occurred. I understand no facility is perfect, and I say this as someone who worked in healthcare management myself. However, families should carefully evaluate whether the assisted living services being promised are truly being delivered.