I don't live in this area so this was more like, 'I need something and there's an Ace'. The store…read moreis filled from floor to out of reach with merchandise. Within seconds of making eye contact I was helped, led to my product, paid and out the door. If I lived in the area I'm sure I would be a regular. There were some interesting impulse items in clear eye view on the way out but my resistance held up and I avoided buying what I really didn't need.

The BEST and only store for ALL my hardware needs. Personable and helpful. Why should I go anywhere…read moreelse? The store manager, here, Bryan is the best! Thank you for all your help over the years.

We would often go to the Navarre True Value when we lived in the area. The service was always great…read moreand the store usually had what we needed in stock. Like another review stated you can get a foot of rope at this store if that's what you need. The value of that cannot be understated.

pretty disappointed. I tried to return a can of spray paint I had purchased. The paint was 90%…read morefull when the air pressure stopped. I tried to exchange but the manager stated they have a 30 day return policy which is reasonable if i just did not want the product anymore but this product was clearly defective. He again just stated it was outside the return policy. I found this very surprising, i would think they would jump at the chance to exchange it and notify the supplier. Not at all what i expected. I have been a great customer to boot, even bought their most expensive grill they sell, not anymore.

In general I find that Jerry's has what I want and the staff is plentiful and helpful.read more

Jerry's Do It Best Hardware in Eden Prairie is a convenient location for household projects and…read moreespecially for tuning up lawn mowers and snow blowers. The staff has always been friendly and approachable and willing to help even with unusual requests - sometimes those pesky product description aren't as helpful as one might hope! Bringing in an old part or a photo often gets quicker results. Easy access from Highway 169 and plenty of convenient parking too. Once your finished at the hardware, stroll on down to Jerry's grocery on the other end of the mall for convenient one stop shopping. Good luck with your project and remember plumbing projects usually take three trips to the hardware.

Great customer service. Friendly, funny and knowledgeable. The store is very clean. Their brand…read moreselection is wonderful.

Welna II is my go-to neighborhood hardware store. Close, convenient, helpful staff, and a very…read moreinviting environment. They also carry chicken feed, which is great because there are not too many places where I can pick that up at!

Not being a do-it-yourself, home repair kind of guy, I never expected to fall in love with a…read morehardware store, but that's what's happening with Welna II in Seward. It helps that the store's just a short walk from my house. But what turned me into such a fan is the exceptional customer service. As soon as I step in the door I know I'll get a friendly hello and offer of help from whoever's working the counter. Owner Jim Welna and his staff have proven time and time again they're more than happy to go the extra mile to come up with solutions to problems. Plus, when it comes to product recommendations, I can trust they'll steer me in the right direction. Instead of the most expensive item, they'll show me what's locally produced, eco-friendly, AND most cost effective. If they don't have what I need they'll do what they can to make sure I get it. And these people know their stuff! One more thing: If your timing's right, as mine was on my second trip, Mr. Welna might offer you one of the hot dogs he's got cooking on the grill out back. That's the kind of added bonus that makes this family-owned neighborhood hardware such a standout!

Incredibly smooth in and out. Had a knowledgeable gentleman in the screw aisle I needed get me in…read moreand out within 2 mins. Kind staff!

What a great hardware store the service is outstanding, sure beats the big chain stores. This will…read morebe my new go to place when I have a hardware need. Thank you for the great service.

I stopped by Gopher Ace Hardware specifically looking for gopher traps - seemed fitting, right?…read moreAfter all, this is the Gopher State! Unfortunately, they didn't have any in stock that day, despite my hopeful pun. But what really stood out was the effort the staff put in to help me. They didn't send me on my way; instead, they took the time to check the back room, just in case there was leftover stock that hadn't made it to the floor. When that didn't pan out, they didn't stop there. One of the employees pulled up their online inventory system to see if it was available or if other locations might have them. This kind of proactive service is what makes Ace feel like the helpful neighborhood hardware store it's known to be. Even though I left empty-handed this time, I left with a positive impression. As you can see from my photo of the store interior, their shelves are well-stocked with a wide variety of hardware and tools. While I didn't get what I came for this visit, it's clear that on most days they'd have what I need--or at least be willing to help me find it.

I think this place gets intimidated by black people. Judging from other people's reviews and my own…read morepersonal experiences here, I will never come back in-spite of the best selection Ive seen. I felt escorted out. They wouldn't let me shop around. I am an Electro mechanic and auto mechanic. I need tools. I'm always shopping for tools. But I guess not. I asked for an allen set and he threw a random set at me. I couldn't even compare the options. I am going to report this place to bbb if they're even accredited and shop at lowes or menards.

Walked in and immediately had great service from the man working. He asked what I needed and found…read moreit for me right away. I was in and out in just a couple minutes. Really great customer service & nice selection of products!

I was so disappointed when the UPS slip on my door stated that my package was delivered here (it's…read morea UPS Access Point). I like to shop local, but I had already resolved to stop shopping here because of poor customer service on multiple occasions. I tracked the package on the UPS website and saw that it was delivered the previous day, and I called to double-check that it was actually there before stopping by. The guy who answered the phone couldn't have been less interested in helping me. It was evident right away that he felt like checking for the package was a huge inconvenience. He left the phone to go search for it WHILE I WAS STILL TALKING, describing what it should look like (excuse me for trying to be helpful), and asking if another undelivered package also happened to be there. He came back to the phone and said he didn't find anything. I walked over shortly afterward and explained to the same guy that the UPS tracker showed that one package was delivered there the day before. Long story short, he found it and explained that he didn't see it initially because he was looking for the other one I described, and he grumbled on and on about how this store "isn't a UPS." Try ACTUALLY LISTENING to your customers when they're speaking to you, and you won't miss key details. And a business currently has to apply to become a UPS Access Point, so you can save all that grumbling for your manager. I didn't want to come here to pick-up my packages in the first place because of EXACTLY THIS kind of shitty customer service that seems to be the norm here. Yes, it requires additional time and effort, but one of the supposed benefits of being an Access Point is its potential to increase foot traffic (and ultimately, sales)--but I will go out of my way to shop elsewhere because I'm beyond tired of the misogyny and condescension.