This company provided little service for the year we used them. What they did was good but…read moreinconsistent. Not a company I will be using in the future.

We have a big hornet nest hanging from the tree in the entrance to our backyard. We called…read moreGuaranty. Tech Sean Brady arrived at the house, inspected the nest and provided a detailed teaching as to why the nest is unlikely a danger or an emergency as we initially thought prior to getting educated by Sean. He explained that if he sprays the nest, it can take up to 24 hours for the hornets to calm down, and he asked whether I have plans to host people in my house during that time, which I did - I was having a big gathering in my backyard a few hours later. Tech Brady provided me with different options, so I was able to make an informed decision. He was very professional, honest and caring - as a person that worked in healthcare I can say that many medical professionals are not as professional with their customers. I would like to thank Guaranty and Tech Sean Brady, and I will definitely call them up with any pest problem I have in my house in future.

Amazing service! I called and he said he was between jobs so could swing by in 45 minutes. He…read moreshowed up, checked out the issue (paper wasps that were building homes in my deck railing), and treated the situation right then! I went from calling someone to being wasp-free within an hour!! The service was affordable and I really appreciated how quickly he did the service, was professional, and informative! He guaranteed the spray for 90 days, so if there are any issues within that time frame, he will come out and respray for free. Great find on Yelp! Thanks!!

I feel very relieved and happy that I used Advanced Pest Innovations, located in Spencer, MA. (I…read morelive in northern Rhode Island.) I initially looked at companies nearby, and then I decided to look at Advanced Pest Innovations. Yelpers gave him very positive reviews. Steve is a very nice, normal, down-to-earth individual. He listened to everything I had to say, and he answered all my questions. He explained the process in simple-to-understand detail and also left a printed sheet with more information on it. I like that he did not speak "down" to me. He seems to be a very intelligent person and a caring individual. The price, imo, was extremely reasonable because he sprayed outside and inside my house. If Yelp allowed 100-stars review, I'd definitely give this company 100 stars!

Great company to do business with. We had Termites at our…read morehouse and they came over immediately and helped us out. Very fair price and the termites are gone! Highly Recommend these guys.

Rude employees and poor service. I hired them to spray for ants at my mothers house. I sent them a…read morecheck late because they lost the first check and since it was an estate account it took a while to get it back out to him. Now I have a collection on my credit report even though they have been paid and they refuse to remove it! I should have known when I saw that they only had one review and the reviewer was so excited that someone had come to kill bugs at their house they took a picture of the truck and posted it (can you say fake review?) So in closing if you can someone to come to your house. spray poison, not kill any bugs and then give you a hard time about the bill this is the company for you. If you want the bugs gone and to move on with your life then go elsewhere.

Steve and Will are very professional and courteous . They take care of any pest problem I might…read morehave . Easy to talk with . Great job guys !

The technicians have been helpful and very knowledgeable but we ran into an issue yesterday when a…read moregel bait was used indoors and not included on the report afterward. We have a 4 month old puppy who is into everything and started licking/chewing the baseboards near where ants were prevalent indoors. When I called, Stephanie was less than professional and seemed annoyed that I had concerns. No matter what I said, she dismissed me, argued at every turn, and didn't apologize until I told her how frustrating the conversation had been as a concerned parent. Even then, her apology was "I'm sorry ma'am. I do understand but like I said...." She just kept reiterating "Ma'am (condescendingly) baseboard treatment is standard with all of our visits." Mind you, we've never had baseboards treated before this visit. Treatment has always been on the exterior and they've only ever iterated that kids and pets be kept indoors. Stephanie said the stuff he was putting down inside was the same as what he put outside (bifen) when I called back this morning because my puppy was vomiting and refusing food. After speaking with Jose and describing to him (as I tried to do with Stephanie) what I saw the technician use, he said it wasn't bifen but was likely gel bait (not at all what is used outside.) I was going back and forth with the vet and DeBug all morning trying to figure out how emergent the situation was and when I finally was able to speak with Jose, he helped calm my fears and let me know what the product actually was and how the call should have been handled. I do appreciate his professionalism and approach to feedback from a customer. As I told Stephanie, I was trying to work toward a solution and share my frustration as a mom of young children and dogs. I am unsure if we will be continuing service because, although Jose handled things well, Stephanie is the main point of contact it seems and needs more training or a spa day before she interacts with worried customers again. The screenshot I've included is an example of how the phone conversation went as well. Weird (inaccurate) responses and entirely missing the point of what I was asking. For what it's worth, our puppy is alive and well, eating again and no longer vomiting, so that's a relief.

Lance was very prompt with his response to my inquiry, was professional, flexible to our needs, and…read moredid a fantastic job getting rid of our unwanted guests, even inspected our home's exterior and discovered a second nest we hadn't even noticed! No extra charge!

Haven't received a call back on possible recurrence but seemed to do a good job. Nice gentlemanread more

The use of organic cedar oil instead of toxic chemicals is safe and very effective. Have been using…read morethem for years with good results.

From the owner: Tick Be Gone specializes in Organic pest control of Ticks and other pests. Be chemical free and…read morehelp your pets, family, and environment be pesticide free.

Coalin is the best to work with. His service is incredible. I had an infestation of mice to the…read morepoint that my kids were scared to sleep in their rooms. He came and basically checked every square inch of the house. he even went as far as to building a shelve in my closet to close the open area where the mice are coming in. He made the process fast and easy. He also leaves everything sqeaky clean. I haven't seen a mouse ever since. I definitely recommend him. You will not be disappointed.

On time and thorough. Coalin did a great job communicating about the project and his work was clean…read moreand professional. We haven't seen mice since.