Okay, so it started when I got rear ended by one of their drivers. I've been dealing with a team in El Paso (assuming based on the phone number, specifically Team 2). I dropped off my car to a body shop on monday the 4th. A supplement was submitted by the shop Tuesday the 5th. Today is monday the 11th. I've left them I think four messages as of writing this and the body shop has left them at least three about the status of a supplement to the repair (meaning it was more then the previous estimate done by their agents). The voice mail recording states that if the message was received by 4:30 pm, it will be answered that day. Well, it's been five days and counting now. If you can't answer the phone or call back to a voice mail, well, you have a problem. Just dropping off my car and the claims process was a pain in the neck. First off, the police report (and the fact that the guy who hit me was hit with a citation for following too close) clearly states I was not my fault. But they take forever to "investigate" the accident. Yeah, like you'll get anything better then a he said she said situation when you ask the drivers. Next, to get a rental, they have to confirm with the shop that I dropped off my car, but as stated, getting these people on the phone is a nightmare. I dropped off my car at 2:40 pm. It was approximately 6:30 by the time I finally got the keys for a rental. And no, Enterprise was not the hold up, the hold up was waiting for them to call me back so I could hand my cell phone to the shop employee and they could tell them I dropped off the car.
If I do not receive a call back by Wednesday, November 13th to tell me the status of the supplement, I'll be filing a complaint with the BBB and moving on from there. I'm not an impatient man normally, but this is getting stupid. I would also like to point out that this evidently is not uncommon. The shop employee I dropped it off with heard "Fred Loya" and signed. He then told me once they had a BMW in for more then a month before a supplement was approved and they could finally finish the work. Also, I will be happy to update this review if someone in their Customer Service department can help. read more