Never, Never, Never hire this company ! Cody, The grandson is running the show! I have waited two weeks to have a lid put on my septic, and have it covered back up. He has lost employees, (probably due to the way he treats people) I called once a week for 2 weeks, and when I called this morning, he said he had no employees and he wasn"t f"n coming in the rain. Hows" that for friendly customer service. Its sad when a good man builds a company over the years and a relative destroys it, because he can't handle the stress of running it. Suggestion, get a secretary, so no one has to talk with this guy Cody. Who would sign up to be yelled at and rude every time he answers the phone, and then expect to be paid. Grow up and put your big boy pants on and learn to handle the stress of running a business. read more

I called to have a septic pumped even though the home and system was only 3 years old. The service man, Jackie was helpful but could not find the tank. I sent a text to Cody and he referred me to "Squeaky" , Larry Gregg, to come with camera equipment to locate the tank. I called him and he came out at 9:30 PM (yes a little late) He marked the tanks location and sent a message to Cody. The next day I asked to be put on the schedule. Again, the Service man Jackie came out and said, I can tell you one thing the tank is not at that location. So, two trips wasted. There was not one call from Larry Gregg who came with the camera and "supposedly" located the tank. I requested a refund with no response. I'm not sure where the disconnect was with this whole mess but I think that the person with the camera, Mr. Larry Gregg, needs to schedule his time with the service man so they can be there together to resolve the issue without all the multiple wasted trips. I'm frustrated at how this was handled and that I had to pay 250 for a job from someone with a fancy camera to work 20 min, mark where the tank should be but still not have the location and the whole process was beyond horrid. I would certainly not use "Squeaky" Larry Gregg as a camera person, nor should Naillon endorse him and give out his number. Because the tank could not be located no service could be performed. I have called someone else and hopefully my issue can be resolved. read more

We have always gotten great service form these guys. would highly recommend them. Over the years they have provided us with tanks without leaving us waiting for a tank. read more

As an update we hired professionals who don't just use their sons as untrained unskilled laborers. We hired rainbow septic service, they were far more knowledgeable and respectful. I do understand wanting to employ your children but when they lack the capacity to complete the job then it's time to get professionals. If you need septic pumped and don't want to hire Fred multiple times I recommended rainbow septic service, they were 30 bucks cheaper and much more efficient without fees to use certain equipment read more