Excellent service and quality hearing health service. The staff members are very welcoming and…read moreprofessional.

Lori is fantastic and took time out to listen to my issues regarding my hearing loss issue with my…read moreleft ear. Highly recommend this office.

No one likes to go to any medical office, do they? More so…read morewhen it involves someone shoving a miniature vacuum cleaner into your ear. The treatment worked, however the billing is somewhat of a snafu. Not sure why they'd bill me for extra after the treatment is complete. I paid my copay, then they say the insurance didn't cover the full cost of treatment. So a bill for $5. Really???

Dr. Scott is the best! I have never waited for an appointment, he is always on time, staff is so…read morepleasant and helpful. None of this "let's try this, let's try that" nonsense. Thankful I do not have to see him too often (because he fixes me the 1st time!), I wish more doctors were like him. So considerate, with a sense of humor and kind!

I've been going to Dr. Gerald Reed for 20+ years for a chronic ear disease. In the early days after…read morediagnosis his knowledge, patience and treatment helped me learn how to manage my disease. Sometimes when I arrive I do have to wait in the reception room for an extra 20 minutes but once settled into an exam his full attention is on me. I have never felt that he is rushing the appointment and that I am the most important patient at that time. He has a marvelous sense of humor and always makes me laugh. The audiologists have always been great and its so convenient to have everything right there. Over the years the dynamics of the office itself has changed as the staff change but all have been very competent, helpful and kind.

This doctor was very rude and condescending. He does not know how to wotk with children and makes…read moreyou feel stupid. If you need ENT doc for your child, please skip this doctor and go straight to Children's hospital! I have never been on yelp to ever complain about a health care professional but I was so upset with his bedside manner with my daughter and with myself that I do not want anyone else to experience what I encountered with him.

This establishment is truly amazing. From the moment you walk through the door, the atmosphere is…read morerelaxing, calming, peaceful, and welcoming. The staff is always polite, genuine, caring, and very welcoming. Every appointment and in-office procedure I have had was explained thoroughly, so I always knew what was happening and what to expect. No matter how big or small my concerns were, they always took the time to acknowledge them and reassure me that my feelings and concerns were valid. Doctor Tiffany Whitehead and Doctor Jame Oberman are phenomenal. They knew exactly how to keep me calm during my procedures, talked me through everything that was happening, and continuously made sure I was comfortable and doing okay throughout the entire process. I truly could not ask for a better team than this wonderful group of people. They were also incredibly patient and understanding while staying in contact regarding my FMLA and short-term disability paperwork, which meant so much during a stressful time. I highly recommend this practice to anyone looking for compassionate, professional, and exceptional care.

I had the PA Tiffany Whitehead and she had lacked bedside manner. I had an accident and hit my head…read morea couple years ago and laid out all night in 27° weather and I ended up having major sinus problems when I went to see this establishment, I was set up an appointment with Mrs. Whitehead, and her diagnosis was that I grip my teeth. I suffer with major headache, headaches, ear aches, and major sinus issues. I sat there, totally disappointed in her diagnosis, and she questioned my silence, and I told her that I felt there was more to my problem. I had a deviated septum that I was struggling with, she then stated that the surgery would be expensive and she didn't think my insurance company would cover what I needed. Instead of letting me determine what I was capable of paying for. I have the best insurance you could possibly have. I have no out-of-pocket and they have covered everything in my life. you go onto Zocdoc in which this is where my appointment was made they give you only a day or two to give a review after you make an appointment and you haven't even seen the doctor. This is why the reviews look so good on that website, I feel that the reviews are exactly perfect on Yelp. She then scheduled me bloodwork. The bloodwork was 15 tests and none of them associated with the sinuses. Some of them were insulting.. I do not recommend going to this establishment and especially seeing Tiffany Whitehead. Obviously she is out for the money and that is it not to help people. Needless to say I am going elsewhere and am being treated better.

I found Dr Jackson and his entire staff to be very nice and professional. I had a very good…read moreexperience. I would recommend him anytime.

The first thing I notice from the bad reviews is that no one lives in Frederick- some of them not…read moreeven in the state- which is soooo fishy to me. The next thing is that if you have ever been to see Dr. Jackson you'll know this whole "he doesn't care" thing is not true. I went in a few weeks ago after my 3rd sinus infections in 3 months. My family doctor just kept giving me new antibiotics which would clear it up, but I wanted to figure out WHY they kept happening. Dr. Jackson spent a lot of time with me and, what really touched me, is that he didn't allow me to blow off my symptoms on being a new mom. He made sure I knew that just because I had a new baby didn't mean I should feel like garbage all the time. He ordered several tests and I'm now just waiting for my follow up appointment with him. Dr. Jackson came *highly* recommended by no less than a dozen local friends, who all adored him and spoke so highly of him. I have to say I agree with them. He's been wonderful so far, and his office is easy to get ahold of and schedule appointments, etc. I truly think these one-star reviews are fake.