I have worked for BHP for close to 10 years and this is an excellent place to work. The passion…read morethat my colleagues have for treating their clients with respect, dignity, and compassion makes this a place I can call home. In a highly regulated world where clinicians have to follow so many protocols for State and Federal requirements BHP strives to meet these standards while not losing the reason we all come to work every day...to provide excellent care because we value what we do and who we care for! Outside of the excellent clinical staff we have dedicated leadership and administrative support teams who work passionately every day to serve this same common goal!

I was referred here to get a rx written for a medication I had been taking for years. my current…read morehealthcare person was no longer qualified to dispense. I answered the on libe intake form and had my first tele-health appointment. it was held from her bedroom underneath a pic of THE POPE. During our discussion if ordinary things she then asked if I were a Christian. I was taken aback. oh, she meant spiritual, she said the next I saw her she wrote a refill RX but wrote it wrong and the pharmacy would not fill it until she corrected it.I mentioned during this discussion that my daughter was having an operation and I was concerned. Her answer was that it was in God's hands

This was my first time seeing a actual psychiatrist and it was a great experience. Just talking…read morewith her helped me a lot. Even the front desk lady was great. I'm happy with my first appointment and look forward to my next one.

Drs I've dealt with, therapist included are good, empathetic providers…read more I've developed good relationships with them. The staff is so inefficient! I refuse to use the portal anymore, either to message them, scheduling or paying them. One, you never hear anything back from them when you contact re:Rx, or any administration questions. The billing System is through PayPal, with no statement. Who knows where that money goes ? There website specifically states that a "critical error has occurred ". why can't they fix that...I brought it to there attention but to the abyss must be where it went. Their phone tree is nothing but a loop, often with no way to get out of it. the practice of holding appts hostage until billing is updated, needs 2 sides to enforce this threat. Then provide a more detailed way, or, how about the old fashion way? A/R dept with real people to respond to billing inquiries? Madison in customer service was polite in trying to help, but it's futile for she can't really rectify the situations. Not in her scope. Reviews are to help other people steer clear of problems in a business. This practice needs to use another customer service model.

Don't recommend at all. The doctors and therapists are…read moregreat, I have never had a problem with them. It is the front office staff that I have a problem with and brings down the quality of care for this office. They lack any empathy, sensitivity (we are patients of a psychiatric office for a reason), and professionalism. I have often had to explain myself and my finances in front of others in the waiting room, which is totally unacceptable. I have to dispute many appointments because they can't get it together whether it be them scheduling appointments when the therapists are off. They want to charge me for anything possible . There is often no communication between the staff there because I have to keep explaining myself to different people and makes me believe they don't take any notes. Their attitudes are terrible towards us patients. Whoever is in charge of training needs to properly train the front office staff on better customer service. The phone lines are terrible. It will take me to a person but then they hang up. I had often tried to contact the office and they repeatably have the same problem that I have brought to their attention. The communication between the office and my pharmacy is a joke.This office could be amazing if it wasn't for the front office staff. The answers above do not reflect the front office but the doctors and therapists.

Cheryl Matthews has been a game-changer for me. I've been seeing her for about 6 months, and my…read moreexpectations for therapy have been exceeded. I thought I'd do therapy just to tackle a few concerns, but we tackled those awhile ago, and I have no intentions of stopping. The process of understanding myself has changed my life - literally. Understanding why I am the way I am. We are constantly tackling techniques that I feel make me a better person for myself and those around me. I'm on cloud 9 after each session so really don't have enough positive things to say about Cheryl. I do know from past therapy experiences, that you get as much out of therapy as you want. So it can be a life-changer, if you're motivated to let it.

It is Behavioral Health Partners. This is the worst place to work due to inexperience of the…read moreleadership, staff unable to get along, older staff members bully new staff, tension in office, no one listens or tries to mediate. No support from Sheppard Pratt who BHP falls under. Giving rhem a ZERO was not an option.

As with many mental health providers, hopefully they do the best they can with the resources they…read morehave. The key is to find the balance between business administration and satisfied employees which hopefully translates to satisfied consumers/patients. Financial compensation does not always equate to care and compassion. That is something that comes from an individuals character and who they are as a person. It cannot be bought. That being said, Sheppard Pratt is responsible as a mental health provider for providing the mental health care they communicate that they provide. I have known people who have had both positive and negative experiences with them. Interesting information: projects dot propublica dot org slash nonprofits slash organizations slash 520591684

Requesting something as simple as an invoice is such a hassle for them. You call the office where…read moreyou had the services done and they place you on hold and dont thank you. Worse is they never pick back up. So you have to call again.