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    Frederick W. Smith International Airport - MEM

    3.0 (631 reviews)
    Open Open 24 hours

    Frederick W. Smith International Airport - MEM Photos

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    Heading to the gate
    Joanna M.

    Memphis is a smaller airport. There are 3 sit down restaurants, a Starbucks, a Chic fil a and a couple other options. It is well marked how to get to the uber/lyft area. There is construction going on. The TSA pre check line took longer than expected as there weren't many people waiting.

    Nicole L.

    I was originally supposed to fly home through Little Rock but due to a series of unfortunate events, I had the opportunity to fly out of MEM again. I lost my ID during travel and was very nervous I would be denied to fly home. The TSA agents were super understanding and kind through the entire situation. Making a very scary and nerve wracking situation into a positive experience. The concourse is very clean and modern with wireless chargers at each seat and super comfy seats outside of the boarding gate areas. There are plenty of work spaces and a few places to grab a bite.

    1
    Lee S.

    Speedy check-in and tbe cleanliness, brightness is top tier. I never feel pressed or cramped for room. One of the few airports in the world where you can actually hear the PA system. No one cares until they need to lol. I love it. The art is top tier and it is a good representation for the city.

    Inside
    Isheka O.

    This airport is not too big and the directions to exit and for baggage claim were easy to follow. It is not the most modern but it seems the staff here is very efficient. My checked bag was ready by the time I walked about 7 minutes to the carousel. The restrooms are also clean but I did not see a lot of dining options.

    Janice T.

    Love the size of this airport...very easy to navigate. Check in was a breeze. Restrooms were clean and plentiful. Didn't have a problem finding a charging station. Drop off was easy, pickup was easier. We were picked up just steps away from the bag carousel.

    Katrena H.

    The team was attentive and customer friendly. The line was moving. It was a great experience before my flight. Someone even left their phone and Kayla walked it to the gate. This is what customer service looks like.

    Not very busy.
    Christie B.

    This airport is so easy to get in and out of. The parking is $9:00 a day in economy. The airport is very clean! I like flying out of Memphis airport so much better than flying out of Nashville.

    Alan N.

    Good airport. Smaller but well stocked. A lot of things to see and do. Love the art work by the baggage check

    Traveling lite
    Rose J.

    Memphis airport is slow this Saturday morning and for that I'm glad. The TSA was efficient . I'm grateful that I returned the rental car and walked on a beautiful cool escalator to baggage area and immediately took the escalator to 1 at floor and Southwest Airlines ans the security checkpoints all in same place. Sometimes you don't get lucky and have to go through a maze but in this case everything was in order. Once I got to the gate the airline Stewart told me I could check my bag free which I did! The bag was heavier than when I arrived .. did alittle bit of shopping! Overall a nice clean airport!

    Kent S.

    For anyone who has been to a his airport recently, they've been greeted with a bright, clean and open concourse area. Past TSA, this airport is an absolute treat, will all customers using 1 main concourse making it an efficient use of space. It's a design I wish my local airport would adopt. The baggage and ticketing areas could use the same attention that the recent concourse renovation went through. One tip, if you are coming into the airport from the rental car center or parking lot and on your phone, you will drop the call. It's a proverbial dead zone down there.

    Whitney F.

    Beautiful airport; very clean with modern touches all around. We flew into Memphis to visit my best friend (as a surprise) and we were highly impressed. The airport is much larger than we expected and things are spaced out but after two flights we enjoyed the walk. I would absolutely fly into or through Memphis again.

    Ava S.

    The airport is clean and the windows make good use of natural lighting. There are areas specifically for rideshare pickups, gate drop off areas, and short/long term parking if you're driving yourself. The employees are friendly and helpful with answering questions and getting organized, and TSA check-in is smooth as long as you are prepared. With the restrooms, there are areas exclusively for nursing. There are individual business airline, St. Jude, and military lounges throughout the airport, plus a play area for kids. Airport shops have airport prices, so all those gift cards you got at Christmas will come in handy here (Visa, Starbucks, etc) or stock up at Dollar Tree before coming lol. Every airport has something interesting, and TripAdvisor's store has a read and return station. You can purchase a book and receive 50% off your purchase back when you return it. Pricing depends on the books, and you can return them at any airport with the same store, but I imagine it's convenient for long layovers.

    The MEM airport in side.
    Benjamin A.

    This is the best airport EVER! After rebuilding the place it was too good and the restaurants were great too! I recommend to go to MEM.

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    Very clean airport and modern. The chairs in the terminal are nice and chargers work. Very quiet and calm and tsa was quick!

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    Page 1 of 16

    Ask the Community - Frederick W. Smith International Airport - MEM

    Why aren't any of the airport restaurants open in the evening? Lots of people travel after 5pm, and many of us have money, and are HUNGRY!

    Don’t See Your Question? Ask Away!

    Review Highlights - Frederick W. Smith International Airport - MEM

    First time at the Memphis airport and I have to say it one of the best I've ever flown out of.

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    American Airlines

    American Airlines

    1.6(49 reviews)
    0.2 mi

    I normally really like my whole experience with American Airlines and try to fly with them whenever…read morepossible. Today at the ticket counter the lady that accepted my bag was so extremely rude to me. She didn't even look me in the eye or speak to me. Why is she working at the ticket counter if she hates her job so much. I tried to talk to her, wish her a Merry Christmas and even ask if she was okay. There was no response. Just ranting a little. I don't ask for much but I do expect to be treated nice when I am checking my bags. I was one pound over so I give her an extra star for not making a big deal about that but I think it's because I am flying FC.

    On June 1st, I accompanied my blind, critically ill father to his mother's funeral, traveling from…read moreDallas to Tennessee. He was supposed to stay in Tennessee for a few weeks, so I booked a flight for my mother and me to return to Dallas. I chose American Airlines for their early flight, even though I usually prefer Southwest or Delta. I paid extra for seats together to give my mom, who was on her second flight, a window seat and to avoid a middle seat passenger if possible. Our first flight was canceled, which turned out to be a blessing because my father had a medical emergency and needed to return with us. However, when American Airlines rescheduled our flight, they separated my mother and me, despite paying extra for seating preferences. I hoped my father could sit next to one of us since he needs support. I scheduled wheelchair assistance for my father but received no help getting him from ticketing to TSA or the gate. I had to use a Delta wheelchair (thanks to Delta) and push him myself. At the gate, I asked if we could get seats together due to the cancellation. The agent said no but offered an earlier flight, which we accepted despite the delay. Ten minutes later, this flight was also canceled. The agent then rescheduled us for a 7 PM flight, moving us from our original 5 AM departure. Again, no assistance was provided to move my father. A Southwest employee kindly helped us get to the next gate. When I called American Airlines, the customer service representative was unhelpful and told me to be grateful for the 7 PM flight. Shortly after, our 7 PM flight was delayed to 8:13 PM with another gate change, and again, no American Airlines reps were available to assist. My father missed two emergency dialysis appointments due to these delays, putting his health at serious risk. If this flight gets canceled, I will need to take him to a local hospital, incurring additional costs. This has been the worst flight experience in my 41 years of flying. The lack of support, empathy, and proper customer service from American Airlines is appalling. This situation put my father's life in jeopardy, and the airline showed no remorse or effort to assist us. **Pictures included for emphasis, not to exploit. We are grieving and dealing with a medical emergency alongside poor customer service, and I am very upset.** --- I will update soon if we do not get on our flight and if incur additional charges. 2 minutes after this review had another gate change. Time still 8:13. Update: 10:09 Flight has been cancelled and rebooked MULTIPLE times. Gate has been moved multiple times from 4,6,19 and back again MULTIPLE times. 2 Southwest Flights and 2 AA flights flew out.Still have not received any help with transporting my dad back and forth and last person totally removed from the reservation. They are now saying it is cancelled and they are rebooking me tomorrow 5:58 PM. My first original flight was at 5ish this morning. I have no clue where my luggage is....Will add more pics and update later. Also posting on their Facebook via comments. Oh and the hold time on the phone is between 4-8 hours for my reservation and if I opt out I get moved to end of phone line.

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    American Airlines
    American Airlines
    American Airlines - 6:00 am flight to Saint Thomas!!

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    6:00 am flight to Saint Thomas!!

    Sleek Shuttle Service

    Sleek Shuttle Service

    5.0(2 reviews)
    14.6 mi

    If you've ever rented a car at Memphis International Airport, you know how much of a hassle it is…read more I hate U**r and L**t and was looking for a better and safer transportation option. I reached out to Shauna who quickly confirmed my appointment. I was in disbelief that getting a ride could be so simple so I called her to the next morning, just in case. She confirmed the service and let me know that she would be downstairs at my hotel at the appointed time. Sure enough, when I came down, Shauna was right there. Her ride was clean and comfortable with a quality guard installed for additional health precautions. We engaged in light banter and Shauna got me to my destination safely and on time. I will be using Sleek Shuttle Service from now on for my Memphis trips.

    Par Excellence, Customer Service for 90--One of Memphis' best ambassadors!…read more I support C-Level executives at local global company here in Memphis. My leaders couldn't be more complimentary of the service that they and their customers received from Mrs. Grandberry. I have hired many private car services over the past 25 years, but can't taut this experience enough. Her entire presentation was that of elegance, her vehicles were beautifully waxed, shined inside and out--simply immaculate! Apparently Sunday travel has its challenges with flight delays; however, she has facility for being a patient, accommodating, and a savvy business person who is proactive and plans ahead. Additional feedback from the travelers were that she was warm, friendly, and engaging with a very nice sense of humor to boot. She will be our go-to for professional ground travel service in the future!

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    Sleek Shuttle Service
    Sleek Shuttle Service
    Sleek Shuttle Service - Luxury light show

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    Luxury light show

    Frederick W. Smith International Airport - MEM - airports - Updated August 2026

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