1. United Airlines

    1. United Airlines

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    Memphis, TN

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    United Airlines

    2.2 (13 reviews)
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    Pet Safe
    Goldie M.

    I used United Airlines Pet Safe to ship a pet to Boise Idaho from Memphis TN. My first time using United for this service. And I didn't even give it a second thought about things that happened in the past with United. This was a new day, new rules and new guidelines. I felt good about the choice to use them. So I entered through the downstairs baggage area and accidentally went upstairs to ticketing, a very nice ticket counter lady directed me to baggage office back downstairs. It was straight in from outside and to the right. I never saw it. Upon entering the office. I was already nervous and first time having to do this. It was reassuring to have a kind and friendly attendant assist you with all your paperwork and getting my pet to her destination. Everything went as planned and scheduled. I would use them again.

    New first class seats are nice but first class seats in AA 787 were a bit better

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    5 months ago

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    1 year ago

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    2 years ago

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    4 years ago

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    3 years ago

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    7 years ago

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    3 years ago

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    9 years ago

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    10 years ago

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    7 years ago

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    9 years ago

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    9 years ago

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    8 years ago

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    Ask the Community - United Airlines

    American Airlines

    American Airlines

    1.6(49 reviews)
    0.2 mi

    I normally really like my whole experience with American Airlines and try to fly with them whenever…read morepossible. Today at the ticket counter the lady that accepted my bag was so extremely rude to me. She didn't even look me in the eye or speak to me. Why is she working at the ticket counter if she hates her job so much. I tried to talk to her, wish her a Merry Christmas and even ask if she was okay. There was no response. Just ranting a little. I don't ask for much but I do expect to be treated nice when I am checking my bags. I was one pound over so I give her an extra star for not making a big deal about that but I think it's because I am flying FC.

    On June 1st, I accompanied my blind, critically ill father to his mother's funeral, traveling from…read moreDallas to Tennessee. He was supposed to stay in Tennessee for a few weeks, so I booked a flight for my mother and me to return to Dallas. I chose American Airlines for their early flight, even though I usually prefer Southwest or Delta. I paid extra for seats together to give my mom, who was on her second flight, a window seat and to avoid a middle seat passenger if possible. Our first flight was canceled, which turned out to be a blessing because my father had a medical emergency and needed to return with us. However, when American Airlines rescheduled our flight, they separated my mother and me, despite paying extra for seating preferences. I hoped my father could sit next to one of us since he needs support. I scheduled wheelchair assistance for my father but received no help getting him from ticketing to TSA or the gate. I had to use a Delta wheelchair (thanks to Delta) and push him myself. At the gate, I asked if we could get seats together due to the cancellation. The agent said no but offered an earlier flight, which we accepted despite the delay. Ten minutes later, this flight was also canceled. The agent then rescheduled us for a 7 PM flight, moving us from our original 5 AM departure. Again, no assistance was provided to move my father. A Southwest employee kindly helped us get to the next gate. When I called American Airlines, the customer service representative was unhelpful and told me to be grateful for the 7 PM flight. Shortly after, our 7 PM flight was delayed to 8:13 PM with another gate change, and again, no American Airlines reps were available to assist. My father missed two emergency dialysis appointments due to these delays, putting his health at serious risk. If this flight gets canceled, I will need to take him to a local hospital, incurring additional costs. This has been the worst flight experience in my 41 years of flying. The lack of support, empathy, and proper customer service from American Airlines is appalling. This situation put my father's life in jeopardy, and the airline showed no remorse or effort to assist us. **Pictures included for emphasis, not to exploit. We are grieving and dealing with a medical emergency alongside poor customer service, and I am very upset.** --- I will update soon if we do not get on our flight and if incur additional charges. 2 minutes after this review had another gate change. Time still 8:13. Update: 10:09 Flight has been cancelled and rebooked MULTIPLE times. Gate has been moved multiple times from 4,6,19 and back again MULTIPLE times. 2 Southwest Flights and 2 AA flights flew out.Still have not received any help with transporting my dad back and forth and last person totally removed from the reservation. They are now saying it is cancelled and they are rebooking me tomorrow 5:58 PM. My first original flight was at 5ish this morning. I have no clue where my luggage is....Will add more pics and update later. Also posting on their Facebook via comments. Oh and the hold time on the phone is between 4-8 hours for my reservation and if I opt out I get moved to end of phone line.

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    American Airlines
    American Airlines - 6:00 am flight to Saint Thomas!!

    6:00 am flight to Saint Thomas!!

    American Airlines

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    Southwest Airlines - So many FedEx planes

    Southwest Airlines

    2.2(24 reviews)
    0.2 mi

    We appreciate that they have many options for flying into and out of Memphis on Southwest Airlines…read more This review is for the excellent gate agent experience that we received from Rebecca at Southwest Gate 5 on Sunday 6/28/26 at approximately 4p. Rebecca was on a break and the gate agent that was covering her break did not know fully how to handle passenger requests and transactions. The other gate agent indicated that we would be able to be assisted with things once Rebecca returns from her break. Many of us got out of line and waited until we saw a female gate agent come to the gate counter. We all assumed that this was "Rebecca". We are so grateful that it was Rebecca. She took care of a customer family who had a stroller and car seat with their babies within 2 mins. She also helped us change our seating assignments as Southwest Card Holders, within 1 minute. She then kept helping others behind us in line and she is awesome. Rebecca at Memphis Intl Airport Southwest Terminal is an excellent employee. She had wonderful customer service, great and efficient transactions, and is very very reliable to passengers. Please recognize and appreciate Rebecca!

    The good is the agents and the folks who take care of personal medical equipment (wheelchairs,…read morescooters). The BAD...their new seating policy! What a mess and really a "rip-off". We were 40 mins late leaving SA due to boarding issues(oversized baggage that passengers were determined to fit in overhead compartments and helping a paralyzed individual, which due to the new seating policy the crew finally figured out that if she was in the aisle seat and could not get up to let the window and middle passengers in they needed to get those passengers on board‍). Why don't they have a section in their SOP for issues as such and why don't they have a box at the ticket area and/or gate area to make passengers use it to make sure the carry on luggage will fit???? So simple of a concept. Now we are leaving Memphis and again late due to carry-on luggage. Running 15+ mins late now.

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    Southwest Airlines
    Southwest Airlines
    Southwest Airlines - Long line at baggage and ticket counter 4am, no agent present, flight 5:40am. American Airlines next to this had 4 agents, no lines.

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    Long line at baggage and ticket counter 4am, no agent present, flight 5:40am. American Airlines next to this had 4 agents, no lines.

    Memphis International Airport - MEM - Gate 7 - Children's Play Area

    Memphis International Airport - MEM

    3.0(628 reviews)
    0.2 mi

    The airport itself was pretty neat and clean. Had no issues navigating when I deplaned. However,…read morethe trek to my rental had me singing an oldie but goodie. "I would walk 500 hundred miles and I would walk 500 hundred more." Wow, I think it was almost half a mile to get there. Friendly CSR's made up for it though. Just walk across and take the elevator up then walk down the stairs and across then down thru the tunnel then take the fork in the road. Then once you finish with the paperwork, go up the escalator towards the mountains to get to your actual rental.

    There are nice things about having an international airport in a major U.S. City. One of the great…read morethings is that you can fly anywhere around the world within reason right out of your hometown. Also, there are opportunities for you to see very cool Art pieces on your way in and out out of the city. There are a lot of Art pieces displayed through out this airport. I believe that there is new construction because it does look a lot different from pictures that I saw when others visited here. They've done a great job with keeping it fresh clean and culturally relevant. Also, the bathrooms our very updated and new. At least in the terminal we were in near gate five. They have around the clock bathroom attendance, making sure that the supplies are in Check as well as that it is clean. Unfortunately, when we arrived, we rented a vehicle and had a horrible experience. The rental car company will be reviewed separately as it is not a part of the negative experience. The rental car center is about 1/2 mile away from the terminal. THERE IS NO RENTAL CAR SHUTTLE OPERATING. You will need to get your baggage, and then walk all the way to the rental car center in the outside heat. When we arrived, it was about 98 degrees outside and it was absolutely humid and hot. That walk to the rental car center was HORRIBLE. On the way back, after dropping off the rental car, it was 90 degrees. We took the 0.6 mile trek back in to the terminal from the rental car center. It was horrible as well. The highlight of this trip was not only the horrible long walk, but the TSA taking 22 minutes to screen my husband's backpack. The kid was searching forever and ever for some item even though we told him what we thought it was. Anyway, he found it and it was basically an enforcement challenge coin. We feel safer knowing that he's checking everything but the wait was ridiculous. And....WE ARE TSA PRECHECK so it was interesting because we BOTH got flagged to secondary processing. I did have an unopened water bottle in one of my bags, so that was totally on me.

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    Memphis International Airport - MEM
    Memphis International Airport - MEM - Restaurant on concourse

    Restaurant on concourse

    Memphis International Airport - MEM - Interesting fountan

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    Interesting fountan

    United Airlines - airlines - Updated July 2026

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