My travel trailer fell off front jack. Solution towing showed up within the hour.. jacked trailer…read moreup to be placed back on my vehicle. He went out of his way to make sure i was hooked up and even helped me out of the camp site!! I got their number 24-7!!!!!!!

I needed my vehicle towed from Mariah Parham and I called him for a price, i was trying to tell him…read morewhere I was located at and what was wrong with my car and he shouted at me and was very disrespectful for no reason at all. I will never use him as my towing service. Very unprofessional. I am in distressed right now and for him to treat me like that. It was very hurtful. If there was something underneath a one star, I would give him that.

My daughter was in an accident. William towed her car home. He was very professional and timely in…read moreher tow.

I am very pleased with Boyd Auto of Oxford with my purchase of a 2023 Chevrolet Trailblazer in…read moreJanuary of 2026. Jeremiah and the staff were awesome with getting me into a vehicle. I had a run of bad luck with my then current vehicles and they were able to help me out. I was approved the day I went in to check them out. They really took a load off my shoulders. I am so happy with my purchase and Jeremiah and the entire staff were great. I would recommend them to anyone looking to buy a vehicle!!

A Tale of Two Service Departments…read more Returning home to Oxford, NC this morning, as I exited I-85 I got a warning display that the left rear tire was at 25 PSI. I pulled into the closest gas/convenience store and rolled up the "put some quarters in and get some air" machine. It was one heck of a machine, in that it apparently took 12 pounds of air OUT of my tire. I think I should have charged them the quarters. So now I have a warning that I have 13 PSI in the left rear tire. The dealership I purchased my car is a few miles north, but the Oxford Chevrolet dealership is less than a half mile away, so I pull up to their service department. I tell the service writer I have the low tire pressure warning and need to get some air in that tire, and he responds that all of his technicians are at lunch and it will be 1PM before anyone can help me (it was around 12:20 at this point). I respond that I just want to shoot some air in the tire, if he will point me to the nearest air line, I can take care of that myself, then we can see if the tire is holding air or not. No can do he says, all the air chucks are locked up in the tech's toolboxes... and from the look I give him, he decides he will go check on that somewhat difficult-to-believe statement. So he goes through the service department door and is back out in a few seconds and says Yep, all the air chucks are locked up. I thank him for his time and indicate that being unable to provide AIR for a tire is not exactly a ringing endorsement for a dealer authorized service department and I roll north on I-85 with a mighty 13 pounds of air to Charles Boyd Chevrolet in Henderson. There are two service writers working and one comes out into the drive-thru bay to ask what is wrong (I bought the car there at the end of May 30, they recognized me, they recognized the car). I say "air" and am immediately asked "which tire" and before you can shake a stick they have an air hose into that tire... And then the writer says "I can hear it hissing..." so there is a new shoe inbound, but the point of this short story is, if you need something complicated, such as AIR for a tire, do not go to the Chevrolet dealer in Oxford, as that is a total waste of your time. To ANYONE at Boyd who reads this: WHY do you even have a service department? You cannot provide air to a Chevrolet owner because "everyone is at lunch"? I feel embarrassed for every employee of your business. What a colossal, total, complete failure. This has been posted to the Camaro6 forum, and I also told Russell Boyd about this in person.

Service NIGHTMARE!!!…read more - 8/15/2024 I had an appointment for my 2023 F150(((STILL UNDER FACTORY WARRANTY))) to get the panoramic sunroof repaired as it was leaking. Additionally, I told the service advisor JAMIE DOLINGER that the sunroof started leaking in a car wash and that I had a video of the incident if it would help. When I arrived at Boyd Brothers Ford I told the same service advisor JAMIE DOLINGER that it didn't seem to be leaking with light rain. The advisor told me he understood and didn't need the video! I mentioned to the advisor about a separate issue with door alignment and on-board power outlet. Per the advisor..."Yes we will check it all out." After our interaction I thanked him and went on my way. Within a few HOURS he called me and told me that they could not find the leak and needed to take it through a carwash. I was concerned about further water and soap on my headliner and ceiling speakers, so I hesitated to give the green light to the advisor. Almost instantly he changed his tone and very angry said "I think you need to get your car and take it somewhere else." I called back and gave the greenlight to take the truck through the car wash and was told by the same guy "they didn't have time". When I went to pick up my truck today... I asked could I make another appointment to bring it back for the leaking roof since "they didn't have time". JAMIE the service advisor straight up told me to take it somewhere else due to this not being something they specialize in! Before I left I noticed a sizable new scratch on the truck. I asked the same advisor could they check the cameras if something happened while in their care? He went CRAZY...yelling at me and told me my car had 30K miles and "stuff happens"!!! If this is the level of customer care Boyd Brothers Ford gives I wouldn't buy ANYTHING from them! Service was non-existent nor was customer service. I WILL NOT BE BACK NOR RECOMMENDING.

Went to two other dealerships and were given the run around. Called this dealership and they had…read moreexactly what we were looking for and for the price we were looking to pay. Great customer service by the sales department. We would be happy to return to this dealership if we were ever in the market again for a new Ford.

My car wouldn't start after I left the grocery store, called my husband and he came and tried to…read morejump it. No Luck. AAA put me in touch with Vicki and she was wonderful and called me very quickly. John was in route when we finally got the car started and called to cancel the tow. Everyone was super nice and glad that I was able to get on my way. Highly recommend.

Horrible. Severely overpriced. I think the drivers are charging extra fees on top of the service…read more If I could give them 0 stars I would

Quick response to tow my mother's truck home; the driver was so kind caring; he refused my…read morebrother's offer to help, stating, "I can replace this truck, but, I can't replace you;" the truck was on the side of a busy road; he made us feel so comfortable during this frustrating situation; I'd highly recommend Fred's Towing.

Y'all - we are Jeep folks. I was looking for my 4th Grand Cherokee and found what I wanted in…read moretheir network (note we lease only so this is from a lessee's perspective). I put in an information request late on a Sunday night and Isaiah called me the next morning. We got the ball rolling and after a few quick chats, we worked out the details. We drove in from an hour away today and signed a few papers, handed over the keys to my previous lease and were on the road in an hour. Mike, Isaiah, Manny and team are TOP NOTCH. We could NOT be happier with this dealership experience.

Had fast and courteous test drive with Broderick. Nice experience and not pressured into paperwork…read more But ....parking lot could use some repair

Mr. Henry is a honest man. He did what he said and he contacted me the entire time. He even drove…read moreme home while he worked on my 2010 Honda Pilot that "was" experiencing issues and came to pick me up when it was done. He has my business for sure!! Very affordable as well.