My experience working for FreedomCare changed drastically after the major layoffs in April 2025. Prior to that point, the company had a positive culture, strong teamwork, and a work environment that felt supportive and enjoyable. After the restructuring, however, the overall atmosphere and management approach shifted significantly. The new leadership introduced after the layoffs created challenges that deeply affected team morale and employee retention. Many concerns raised by staff about management style, communication issues, and team support were not meaningfully addressed, even when escalated to higher‑level leadership and HR. As a result, employees continued to resign month after month without any visible effort from the organization to understand or resolve the underlying issues. Another major concern was the inconsistency in work‑from‑home expectations. When I was hired, I was told I would only need to be in the office once every few months. After the layoffs, office requirements changed frequently, with some employees required to go in multiple times a week. Staffing decisions also impacted office coverage, which in turn placed additional pressure on U.S. representatives and created a risk of audit failures--issues that employees were then held responsible for. Overall, the environment became increasingly stressful and unpredictable, with little emphasis on employee well‑being or job satisfaction. While the company once offered a great experience, the changes following April 2025 made it difficult to remain motivated or supported. If you are seeking a stable work‑from‑home role within the CHC waiver/home care space, I recommend doing thorough research and considering whether the current structure at FreedomCare aligns with your expectations. read more

They're the worst. You can't reach anyone and they never call you back. They've messed up inputting schedules before even after verifying them. It's been months since my son's Caregiver has been trying to take the test to be certified for a bonus and raise. Months and they STILL won't get back to him. They're a joke really and that's why we're switching companies. read more

I seriously wouldn't refer this agency !! It's so difficult doing business with Them !! Someone I know has this company For their mother I believe they could be doing better I mailed them my bank number They never received it ! Everything with this agency is A big huddle & obstacle ! I can't login into my account Online ! People call me from their agency Inquiring what I think ? I have to honest with them ! I wouldn't refer anyone to this Agency !! read more

After 6 months, nothing! Every time I call, I never get a call back. Oh and you are required to take a DEI class! These people are the worst! read more

If I could give 0 stars I would. Several times I experienced this company inefficiency at communication and standardization. My client was hospitalized and when they were released and discharge papers were submitted. Freedom Care said the papers were not sufficient because the word "discharge" and the date were not next to each other on the papers. I was told I could not work until new papers were presented. I had clocked in and worked one day before they had informed us the papers were ineligible. I did not receive payment for that day and I had to call to ask about it. On this phone call they told me I could have worked while we waited for new discharge papers, so I missed out on a 4 days of pay because of misinformation. I also missed 4 days of work because 3 representatives said the papers were I eligible but then a 4th representative reached out after 4 days and said the papers were eligible. Very disappointing. read more

I applied to become a caregiver for my grandmother, who is wheelchair bound and needs full time assistance with daily tasks. Despite her condition and me telling them her whole health history Freedom Care denied her without even coming to see her for themselves to give a real evaluation they instead made that determination from a phone call claiming she wasn't considered not "unable-bodied." enough a few weeks later so this whole thing is extremely frustrating and it feels like false advertising, as their service claims to support individuals exactly like her. I provide round the clock care with little to no rest, and to be dismissed like this is both disheartening and infuriating. This company seriously needs to be investigated for misleading claims what they advertise is not what they deliver. read more

I worked as a CNA with a family through Freedom Care. They were great . Pay was always on time and at Christmas we received nice gifts as thank you's, such as Apple ear buds, plus a goodie box of uniforms, gloves, etc. I would work with this company again. read more

False advertising! Commercial: see how fast you can be taking care of someone you love. It takes weeks before you get any answers, and if you miss the deadline, you have to wait longer! Commercial: you can get paid immediately after your shift. False, I asked about getting paid for the last 3 days I worked, was told nope, I have to wait until payday next Friday!!! Now because they forgot to call me about my health last week, I'm suspended! I wish I knew a good lawyer, I'd ask about suing them! Idiots! read more

I have worked as a HHA for over 15 years and to hear the horror stories about this agency is disgusting. My cousin hasn't been paid for a month of services and that's over 60 hour weeks that is owed to her and they only paid her a little over $100. For 2 weeks. They excuse is there in transition. I call BS , please what ever you do DO NOT USE THIS AGENCY!!! YOU WILL NEVER BE PAID PROPERLY !!! read more

If your thinking about this agency RUN ! Horrible service and very unprofessional. They take years to process information. And since humans work from home be prepared to hear dogs , kids and toilet flushing in the background. Jus toooo much zoom calls , authorizations third party this and that. Your love will die if you count on them. read more

beware! I am reporting to the state for misleading advertising your so called personal assistant does not exist They do not explain all the steps you have to take to get enrolled and now I will be without help for a month because of their and Centers plan insurance read more

ABSOLUTELY HORRIBLE TO DEAL WITH. You can NEVER talk to the same person. They say calls are recorded yet they do not have the info from your last call. When you ask why the previous person did not do what they told you they would do. Thier response was always I can't speak to what another person told you. Everytime you call you get a different answer to the same questions. Took me three months of caring for my Mom before I received one check. I left a job making 50 dollars an hour to care for my Mom. I went three months with no pay !!! Then my Mom would go into the hospital.You case would be put on hold because you were not caring for your loved one LOL. When your Mom is in the hospital and she can not understand some of the doctors and treatment. You spend at least 8 hours a day with her in the hospital. After she would come home would take a week to get services put back in place. I could go on forever ultimately my Mom passed at home . DISGUSTING COMPANY...YOU SHOULD BE SHAMED OF THE MISLEADING COMMERIALS. DOUBLE ZERO REVIEW. read more

I'm a disable bed/bound patient living in New York with 7/24 services. I had stroke in February 2022. I ran out of options, freedom care is so unprofessional. I believe everyone should know how bad and poorly disable patients are treated at Freedom Care. When I get someone on the phone they're either eating, or children in the background. They never give the correct information nor transfer me to someone that knows or can help me. How can disable people live healthier and happy lives when freedom care only care's about money. read more

Customer service reps are morons, lacking basic knowledge, communication and personal skills. Most can't do basic math. I Have a caregiver everyday who does a good job. The main office finds it necessary to call me on the phone all the time for wellness checks. They are relentless with these useless phone calls. Hello, the reason I have a caregiver is because I can't get around and the constant phone calls are difficult to answer. Freedom care I'm fine. I don't need your phone calls to ask me if I'm fine. I will call you if there is a problem. Justify your job by calling someone else. Stop bothering me. read more

They never answered, never paying, nothing to talk to, not professional, you never talk to same person, so your issues never solved. They don't even trying, you can spend on hold 40 minutes, and then hang up the phone read more

I have been doing this for many years and never have I heard of an agency (violate your privacy) meaning breaking HIPA law and reaching out to your doctor without your consent so now I'm waiting for a compliance manager to call me back to make an even hire complaint. read more

Worked a week and they refused to pay. Their system was in error so the fault they gave to me. DO NOT WORK THERE.

Very disappointed to find they won't help elderly people who don't have Medicare. My elderly mother has Dementia and is In need of care but only has Medicaid and was denied help. read more

please make sure you check several other firms before settling here. Their customer service is subpar. Lousy at best! They deal with 3rd parties for benefits etc do you always get the run around. Most of their actual, worthwhile benefits stopped on Jan 1, 2024 so agsin check other firms. I wish I did read more

No good. What they say on there commercials and ads are not what really happens . You don't get paid daily in full you get 70% of your pay. If there is anything left after there fees you get it. Very unorganized, irresponsible and totally unprofessional. I would go else where. read more

Terrible company constantly having issues they cause but then the person working is the one things are made harder for or not done for while the company continues to screw up or not send checks or lose paper work file the wrong things they've screwed me over countless times and each time they don't even apologize and expect me to deal with their screw up very unprofessional and they don't care about people signing up they just want the money from your insurance companies you work for read more

These guys are okay. I've been caring for my mom for a little while now, and no getting paid for it. When they say they'll call you back, they mean, nope you can deal with it yourself" they do have a program where you get paid daily if you use there pay card which I'm taking advantage over. read more

Have been trying to onboard a second caregiver for my mother since 11/21/22. The caregiver has sent her paperwork numerous times, and of course, they claim that they never recieved it. Then, they claim that they did receive everything and the caregive is ready to be onboarded during the first week of April. Then, the "care coordinator" is on vacation, then, the caregiver's application is canceled, then, she's ready to be onboarded, then, they don't have all of her documents, then, they stop replying to my email. They don't return calls. They give a different story each time. Meanwhile, my mother is suffering and so is my 76 year old aunt, who has been left to care for her. To top things off, they threaten to reduce the hours my mother has been allotted to receive care because "we can't seem to find a caregiver." I'm not certain if they are rally just THAT incompetent or if lousy, malicious customer service is just their business model. read more

No good. Work with Evergreen don't even. Very irresponsible. Aids want to sit down all day and watch YouTube videos. Some customer service like avi is ok but the aids suck. read more

I have been working for this agency for one year, I enjoy working for this agency, the staff is very friendly and helpful, and understanding, this is the first time in my life that I have gotten paid to take care of a family member who is my mom, I enjoy what I do, aslo I have a past expierance as Nursing Assistant and Nurse Technician, I still remember some of the things I learned during my training and on the job, Im glad that Im takeing care of my mom, instead of a stranger from out side of an agency, I found out about this agency while riding on the train and advertisement on busses, Its a CDPAP Program where the patient get too choose who they want to care of them. read more

Top of the line. Great leaders and management of the operations to improve the healthcare economy in New York

The staff at Freedom Care is extremely helpful in navigating the process of becoming a caregiver! If you are looking to enroll in the CDPAP program this is the company you should go with! Their customer support is fast, helpful and courteous! read more