Nothing but fantastic customer service from this branch. Patrick is phenomenal! Always going above…read moreand beyond to meet AND exceed the customers' needs. Whenever I have an issue, I can always count on him to get the job done right.

Of all the banks that I have done business with this branch of Westfield Bank is by far the very…read morebest. Not only are the employees personable and helpful but the hours are exceptional. I used to bank downtown next to the library at a different bank and after getting treated badly I changed banks and should have done it years sooner. I used to have to take time off work to get to my old bank on time but not this one. Not only are they open late but they are open on the weekends, both Saturday and Sunday. Boom. Done deal.

I have been serviced by many banks in Agawam. Mostly moving CD's around from one bank to another…read morechasing the highest rate. No more. Westfield may not always give the highest rate but the perks it gives makes up for it. I love my ATM as I no longer have to pay fees. The bank automatically takes it off. I have no problems getting to the bank because of its tremendous hours and I'm always treated with the utmost respect. I would certainly recommend this bank. When my father passed away closing out the accounts were a nightmare in the other banks. Social Security #'s were on the wrong accounts and they even questioned the death certificates. This is mainly why I'm now at Westfield Bank.

Great customer service and I have had ally banking needs met been doing business with the Enfield…read morebranch for app 10 years Adrian Gould the branch manager and the teller's are the best highly recomended

From the owner: Founded in 1853, Westfield Bank is a federally chartered savings bank headquartered in Westfield,…read moreMassachusetts, serving Western Massachusetts and Connecticut. As the largest publicly traded bank headquartered in Western Massachusetts, Westfield Bank combines deep local roots with the strength and capabilities to support individuals, families, and businesses at every stage. With 25 full-service branches, 49 year-round ATMs, and a Financial Services Center in West Hartford serving as its Connecticut hub, Westfield Bank offers a comprehensive line of personal, commercial, and lending solutions. Its experienced team is dedicated to helping customers achieve financial confidence today and long-term security for the future. Whether supporting local businesses, investing in communities, or helping individuals reach their goals, Westfield Bank is committed to delivering what better banking is all about.

Called to get a new debit card for one of two accounts I have with them. Instead of sending card…read morethey decided to completely lock our account out while being in another state with no access to our money. Horrible customer service. Impossible to get a live person on the line, branches never answer the phone. Stay far away.

Incredibly difficult bank to use in every respect. Impossible to make payments without bank error.read more

Great place. Awesome rates. Very helpful setting up business account…read more Forget the big banks and go with a credit union.

I've had two car loans with them so far…read more Their locations look nice and professional, and they always have a loan officer to talk to me even without an appointment. They've worked with me on cars that were a little too old to qualify for a loan "by the rules," and as long as it's a great car, they OK'd it. I didn't end up buying that car, but I was still impressed they didn't give me hassle and said "yes" in 10 minutes flat. Their rates are better than anything else I have seen, save maybe special manufacturer promos at 0.99%. Paperwork is kept to a minimum and fast. I've never spent longer than half an hour. I have no reason to go anywhere else. I'll keep financing cars through them for as long as I live in the Springfield area.

Great local banking option. People not fee driven. The location is convenient. They also have a…read moredrive up atm.

From the owner: Arrha Credit Union is your full-service, not-for-profit financial institution founded on education…read morein 1929 that focuses on caring service with the latest technology, personal and business services. Yes, we even answer the phone with a real person. Located in Springfield and West Springfield, MA and Enfield, CT. Arrha, meaning a pledge in earnest, is one of the oldest words in the English language and reflects our pledge to assist our members in reaching their financial goals by providing superior products and services in a personal manner.

The best credit union. Great customer service and attention. Low mortgage loan rates. Nice online…read morebanking and easy mobile banking. Apple Pay is fast and easy.

From the owner: In 1929, 31 teachers from the Springfield School System met at 32 Spring St to ensure the financial…read moresecurity of its members. After several meetings, the Springfield Teacher's Credit Union received, from the Commissioner of Banks and the Secretary of State, a Certificate of Inc on Oct 5, 1929. Phillip Fox was the first president and recorded assets of $2,160. For many years, the credit union operated after school from Rm 125 at Commerce High School until property a new property was purchased in the 1960's. The membership continued to grow over the next several decades. In 2015, after examining how to better serve our members and create an identity that represents who we are today, we decided to change our name to Arrha Credit Union. Arrha, meaning a pledge in earnest, is one of the oldest words in the english language and reflects our pledge to assist our members in reaching their financial goals by providing superior products and services in a personal manner.

Love ESB have been with them since I was a young girl before I even had children they I wonderful…read morewould never use a different bank

From the owner: bankESB is a community bank servicing Holyoke residents and businesses since 1889. At bankESB, our…read morestaff is committed to guiding you through your most important financial decisions. Our complete banking services include Checking & Savings accounts, Money Market accounts, CDs, Traditional & Roth IRAs, Commercial & Business lending, SBA loans, Mortgage loans, Home Equity loans & Credits, Personal loans and more. Visit our website for more information or call our local Holyoke branch today!