This is a great bank and I've been a customer there for about 25 years. Beautiful large enclosed…read moreatm and nice drive thru atm and drive thru bank. The hours are great they recently increased the hours so it's very convenient for me. My dog loves the drive thru because she always gets a bone and there's lollipops for the kids too. I don't go inside too often but when I do everyone is friendly to me and the line is never more than one or two. Once in a while I get a free notarization. They do have an investment specialist there but I haven't needed that. Interest rates are low everywhere so it's not worth talking about. I do have a free checking account so that's nice. I've never had a problem with them there so I can say you should give them a try. Large parking lot in back and right in the center of Windsor. Oh yeah, they always have free coffee inside. Now if only rates would go back up I'd be a happy camper. I remember in the 80's you could get cd's yielding 12% maybe higher! Now it's a joke.

Now that Webster has changed its newest programl I am considering moving to another bank. They…read morecharge you if your balance is under $1,000.00 in your checking account. I am thinking that they are catering to customers who have a MUCH LARGER INCOME. Last year Liberty Bank wasn't charging any fees for having a min. account balance of $1000.00. I think it is time to check around. They are all electronic now, so it is not like you have to wait for a check to clear.

I have been a customer of Webster Bank for four (4) years. I like the extended lobby hours, the…read moreATM's where I can make check and cash deposits without having to fill out a deposit slip and customer service access 7 days a week through the website. I think Webster Bank is one of the best banks in the state and highly recommend them to anyone looking for a great bank with many locations and a website that is easy to navigate to do your online banking.

Another mind blowing bad business decision. I rush to TD bank right at open to beat the lines and…read moreto replace my stolen ATM card. Which I need to function.. 9:32pm They r closed? Doors locked no sign. I see a man that says we r closed/ delayed opening due to weather. I had just come from Key bank down the street up and running.. On time. TD bank I don't get it!

Absolutely wonderful customer service. I had to drop in several times in the last few months for…read morebank checks and other services while preparing to close on my condo, and the staff are just a delight. I can't remember the head teller's name but she was incredibly helpful with everything I needed throughout the spring. Highly recommend this bank!

Faster service And seeing tellers joking around while we…read morewait for them to process a transaction Shouldn't take more then 10 mins to make a deposit I waited 20-25

If I could give less than one star, I would I sold my car to a car dealership. I was given a Wells…read moreFargo bank draft which bank drafts are only good for deposit now the dealership I got it from the day that I was there probably I mean, and this is a conservative number gave out 20 of them. People were mobile depositing them all sitting right there while we were on the waiting room no problem my check has been rejected by two different financial institutions one of them being capital one telling me that they can't verify the check or bank draft .. the dealership called and verified everything on their end to make sure the check was all printed correctly and they have had no other issues with any of the other tax issue that day so I attempted to call Wells Fargo to find out what to do as I have a several thousand dollar check that I can do nothing with now bank drafts can't be cashed. They have to be deposited so even if I was to take the hour and a half drive from where I live to go to a Wells Fargo bank, I would not be able to cash. This depositing is the only option so I called Wells Fargo to try and figure out what exactly is going on with this bank draft I thought when I did the first mobile deposit that it was maybe you know over the limit or whatever so I called and checked with my banks information now when I go to deposit it, it says right on their deposit screen that they cap the deposit at $20,000. This check is not over 20,000 and the original rejecting bank told me straight up they can't do it maybe try another financial institution, but they're unable to verify this check and therefore cannot deposit it so I went with my capital one account a very well known nationwide bank that I have mobile deposited way larger checks no problem as I've had this account for years. The representative from Wells Fargo was like oh yeah well your mobile your mobile banking has limits and that's why and I said yeah it does have limits I said, but the limit for my mobile deposit was not exceeded. I've even spoke to the customer service representative and they told me it was because the check cannot be verified. They would Wells Fargo would not give me any information or help me. He just kept saying the same thing over and over again all things that I've already checked and that I told him he checked then he told me oh I can transfer you to the specific department for that so I said sure he transfers me over to a automated Tele check line which I do not have an account at Wells Fargo and no matter what options I pushed I could not get to a human being. I sold my car to a very large dealership. That's not just nationwide worldwide. I spoke to several other people that were in the waiting room that day when I was there because they were all depositing their checks Mobley while they were sitting right there and all of theirs went right through mine would go in and then not even two minutes later I got a push notification and an email from my bank, rejecting it all saying the same thing that they could not verify for the check from the issue or remitter so I now have sold my vehicle and I'm stuck with a bank draft from Wells Fargo that no one will deposit and Wells Fargo either will not or cannot give me any information on a check that is in my name my current address that I live on that matches my ID and I now am out thousands of dollars and as I've stated before I've deposited checks larger than this to both of the accounts I tried to deposit this one. The dealership is at a loss because as I said, there were several other people given checks on the very same day and only mine will not be paid. The fact that Wells Fargo, who is the issuing bank will not give me any information or help on. This is ridiculous. It is not the car dealership's fault. They're issuing bank drafts from a 212 billion dollar banking institution. A bank draft is a guaranteed check that means the bank has guaranteed the funds. Also a bank draft cannot be canceled so the dealership cannot simply cancel it and issue me a new one to see if they'll honor the new one so Wells Fargo is issuing bank drafts, which is a guaranteed form of payment, but they are not allowing the verified funds to be released

New in town, went here today and was able to get an actual FREE checking account (Yes, like Santa…read moreClaus and the Easter Bunny, they do EXIST!) with no hassle, weird balance minimum requirements, minimum opening deposit, or direct deposit requirements! Oh, and btw, they didn't ask for my first born either~although extracting the vial of blood was a bit catchy! :-) seriously, really nice experience thus far!

We actually came here to close our account…read more This specific branch is nice. Easy parking. Very new and clean designed branch. Hot chocolate and coffee. The space looks modern and calm. Staff is friendly. Fast service; was helped right away and didn't have to wait long. Was given free bags as well.

Went in looking for a medallion stamp which apparently is difficult to find. Tia informed us that…read moreone was not available at that particular branch but then went out of her way to contact other near by branches to find one for us. Her customer service was above and beyond.

When I walk into the bank the branch manager Laurie and her associates acknowledge me right away …read more Living in California I'm just not used to that! She and her team have helped me for over a year with my 94 year old mother's mortgage and savings account . Printing information, cutting checks , closing and opening accounts plus opening a line of credit . My mother recently died and Laurie did all she could to help me with the banking I needed to get done . Showing kindness and compassion during the whole process. Thank you Laurie !

the problem is there are not enough staff, they charge for everything its ridiculous. And opens at…read more10 am!! what bank opens that late all others open at 9 am, none of the banks around are any good drive throughs never opened when questioned they blame eveything on fraud, not having enough staff has nothing to do with fraud, they must spend the day apologizing every single day

This bank isn't bad and it isn't the best. I have had my issues with the amount of time that…read moresimple things take, that seemingly can only be done by one person in this bank. Money orders take for ever it seems like. I am not a big fan of the wait for the drive up ATM, I prefer the inside ATM.

I'm divorced but me and my ex had a joint account so I could direct deposit child support for my…read moreson. 1) my ex wife's account was hacked 2) They closed the account and said we would need to reopen another joint account. Windsor location told us that we would both have to be present at the same time to open another account. Well, this is nearly impossible since we don't live near each other. I was told to come down with the paperwork even after I told them we couldn't be present together. When I did, they refused to open another joint account even though they had all of the required credentials. What a waste of my time. Guess they don't care about my kid eating. Now I know why they're not recognized by BBB: They're just not familiar with their own policies (their employees need to be trained). You can't tell me for a second that they can t set up a joint account for two people living in different states without them being there in person together. Inconsiderate brain dead employees who can't read past the 1st three sentences of their own policies. Unbelievable. Do yourself a favor and find another bank!

Don't know what these other people have as real issues, but we have NEVER had any problems with…read moreWFS. We have had our 2 business accounts and a personal savings account with the Bloomfield branch for many years and have also paid off our mortgage, which had been refinanced through them several years back. They have always been pleasant to deal with and have had almost no issues along the way. Good luck with the mega-banks, which we refuse to deal with!