I purchased carpet for four bedrooms in my house. I felt they gave me a good deal and work was done…read morein a timely manner. Everyone in the office is very nice and personable.

WORST Customer Service EVER!! 3 Hours Late, Tears up Carpet, Will return in 40 minutes after…read moregetting Materials.NO Return, NO CALLS, No New Carpet, UNPROFESSIONAL! Had to go to Store to be told , Oh We'll be there at 9 tomorrow morning. WHAT????!!!!! Unbelievable!! RUN to the next Carpet store.......

On June 6, 2015, Western Design Coatings gave us a bid to resurface a home concrete job that they…read moreoriginally installed in 2005. After ten years, the coating color in front had faded considerably from the sun and needed a refresh, and we asked them to also place the overlay on our pool deck which required that we drain our pool. The work went without a hitch and they finished in about week and we were relatively pleased with the work. However, after the contractors left, we noticed a thick layer of concrete dust had settled into our pool from Western's grinding work. When we asked Western to come out - specifically, we asked the owner, he was clearly annoyed - as if it was our responsibility to clean their mess. That began the spiral downward. Western came out early Saturday morning with a spray washer and shop vac. When they loosened up the dust into what was now a concrete slurry, they simply dumped the white slurry over their own concrete work and into the ground surrounding the pool. It was a muddy, white mess. Then, while cleaning the overlay, we noticed that it sounded like the overlay was coming unbonded from the concrete below. To help Western with this, we sent a brief video clip and photo of the unbonding area. Western then ignored our emails. When we pressed further, we stressed that if Western felt it wasn't an issue, that we wanted to hear that. Instead, the owner came out to our home, listened to our concerns and then said, "you told me to come out here for this!" (note, we didn't "tell him come out" we simply asked his opinion of it.) He shouted that we were wasting his time for a "$3,000 job" (we paid almost $4,000) and he didn't touch the issues. Unbelievable. When a customer has a reasonable concern and asks questions regarding the job in a respectful manner, you treat them like garbage based on the dollar amount of the job? We will never, ever recommend Western Design Coatings to anyone and recommend that all Yelp users steer clear of this unprofessional company owner.

From the owner: Concrete Polishing, Staining, Polyurethanes, Concrete Sealing, Waterproofing, Shot Blasting,…read moreAcrylics and Overlays.