I was on a contract with Freedom Mobile while living in Vancouver and, as a Freedom Mobile customer, my phone wouldn't ring when someone called - even while living in a major centre like Vancouver. I believe this was because they have limited towers, but don't communicate that when they're signing someone up for their programs. I chose a new carrier once I moved and arrived to a new province, and Freedom is taking FOREVER to unlock my phone, which would give me access to my new service provider, and my phone. I have no access to calls or my phone while they send my request to their IT department, which they said was not connected to them, and is why it is taking so long. Initially, they said it would take up to 24 hours, which is ridiculous, but after dealing with a couple supervisors, they now say it could take up to 48 hours. Either way, the service is unacceptable, and their connections aren't meant for people with a telephone they'd like to use. I would not recommend this company, unfortunately. read more