Type of care, care quality, office experience were ALL phenomenal!. Wonderful Program "if " you are ready for recovery. Staff were so helpful!! read more

Horrible. Volunteer admission and before the tour after signing in was done I already knew this wasn't the place to be. During pre-admission phone call you're told false information. Once they have you signed in and you're taken to the back(locked in) you're given the "tour" of the public bathroom with all 5 stalls ,couple sinks,trash can running over with trash,and the back of the bathroom equipped with a half length pull over to shut grungy plastic shower curtain for your utmost privacy for the numerous open room of showerheads. With the metal water mop bucket (on wheels) and industrial size mop still in the dirty water for your convenience, I assume? Why is there a nasty water mo bucket parked in the corner of the multiple patient shower/bathroom?? There's no drinks nor snacks(except for the water fountains in the hallway and the small bag of chips or pretzels; your choice of one, and room temperature water out of the water fountain. No blood work was checked so you really aren't sure what is being shared with you via public showers/restrooms and public H2O fountains. Did I mention this place is CoEd and I was told by nursing everyone here are adults and adults do things. So please is you do ,use protection. What?! Was it really jus told that? Yes I definitely was told that. No TB check, nothing. Well,a dip stick urine pregnancy test was given. The smoking area outback was disgustingly nasty. More cigg buts on the ground then in the one ashtray post they had out there. What looked like dried up spit ,goobers,and old blackened, smashed to the little bit of concrete patio they did have, spots stuck all over it ,old gum?food? Snot? Your guess is as good as mine! Lights out at 10pm. Basically no food or drink after 8 or 8:30 pm (small bag of chips and water fountain) til breakfast at 7am. The "catered" meals were smaller then the smallest buffet I've ever seen. Everyone picking at it randomly, most using thier fingers. Thanks but no thanks,I'll pass. The bedrooms they said I'd have A roommate. I had 2 roommates. The boxspring had wet stains half the way down all the sides. The mattress had 2 round shaped wet stains on it. Small flat pillow without a pillowcase. The small 2 drawer nightstand each bed had was made of cheap press board and the second drawer was stuck tight and wouldn't open. No TV and the overhead light came on because it was on a motion sensor. Just turn over in your bed or stretch your arm out and the overhead ceiling lights would come on and stay on until you got up and turned them off by the wall switch at the door. I told them immediately I wasn't happy with the condition of the facility and wanted to sign back out. I was told no they couldn't do that until the "higher ups" came in at 7 and 8 am. At 7am I was told no not 7 but 8am. At 8 I was told I had to wait til 9 or 10 cause health inspection was coming and everyone was too busy to help me due to everyone cleaning to prepare for the inspection. I finally had to get ugly and demand to be seen, to get someone to get a "higher up" and he(dont know his name because he didn't introduce himself) was rude,sarcastic,mocking and spoke down to me. He continued to tell me he couldn't let me leave from the back(locked in) until he took care of some other things so I was just going to have to wait. I told him I most certainly will NOT wait ,I have been getting the run around since the night before. I demanded he open the door and let me into the lobby and if he did not I wil consider that to be holding me against my will. Only then did he reluctantly open the locked door to the waiting room/lobby. Then again he continued to stall me asking me "Do you have any idea how much paperwork is involved to releasing someone?" I told him no I dont so we better get started now if there's so much to it. He refused and told me I had to wait he had other things to do 1st. I finally got my belongings and I walked out. My husband picked me up. I couldn't have felt more a prisoner in jail then that poorly run place. They shouldn't even be allowed to remain open. Oh a treatment consists of doping everyone down with a cup full of pills. Eat, meds amd most all go back to bed and sleep the dy away. This rotates 3 times a day breakfast lunch and supper. If yu really want rehabilitation for yourself or loved one then DO NOT go to Freedom . I rank it -- 0 read more

The positive reviews are from staff and their family/friends. The reality is that the center opened 2/24/25. If you look at the dates of the reviews, staff wrote reviews prior to the opening date. You can see news articles of the ribbon cutting and verify the date for yourself. I have concerns with the deception leadership promotes to their own staff, patients, and their families. For example, when reviews have either only 5 star and 1 star reviews, there is something concerning about the manipulative motive of leadership to skew the results to make the public think that the real comments are not valid. The CEO, Greg, not only sent out an email to staff to rate the center 5 stars (attached a screenshot) but he didn't even make his fake reviews believable because he used HIS OWN NAME, and his family members full names..."Eger." What is unethical is making up reviews from prior patients, whom deny that they even wrote the review; "Edward Davis, (he does not say, "aforementioned)" "Richard V." -Jamie Roy- is the Director of Operations (his background is working at pizza places)- he made a review 4 months ago, when the center was not even staffed or opened. -Sarah Valkovci- is the Director of Compliance- she made a review when the center was not even staffed or opened. -Diann Eger- is the CEO, Greg Eger's wife, whom wrote a review about him (you can't make this stuff up). -Steven Welder has not worked nor been a patient. Greg, the CEO, made a review on himself then commented on his OWN review... -Katie Cummings is a fake review, she never was staff or a patient. Marge O'COnnor is a fake review and never was staff or a patient. Rock White is a fake review and was never staff nor a patient. -Chris & Chris Blanchard is a fake review and was never staff nor a patient. -Kristina Scarborough is HR and wrote a review and gave FRC 5 stars. -Isaac King is a fake review and was never staff nor a patient. -Jack Mahoffer is a fake review and was never related to staff or any patient. -Brian P. EGER is related to the CEO, Greg EGER and wrote a fake review. -Denise Hanna is a friend of leadership and wrote a 5 star review. Per Virginia regulations, a Crisis Supervisor must have minimum 3 years experience with an education in human services. Greg Eger, the CEO, promoted a driver to the Crisis Supervisor with NO experience. Ronnie escalates patients and I have witnessed him physically threatening patients and putting staff at risk. He does not know what he is doing and it is unethical to hire a driver as a Crisis Supervisor. He has never had a job or education in crisis. I have witnessed leadership blatantly falsely imprisoning patients and refusing to let them leave. Patients voluntarily check themselves in and per Virginia law, can legally check out. Leadership, specifically Jamie Roy, refuses to let patients leave and calls is, "AMA blocking." It is illegal and unethical because it is not about treatment it is about billing Medicaid. This sounds crazy, but please read the 1 star reviews. Ronnie, the Crisis Supervisor, told patients they are not allowed to leave on the weekend because they, "have an agreement with the state that they can't let patients leave," and, "if you leave, we HAVE to call the police." This is all false but these are the threats leadership makes to patients to instill fear from them leaving. From opening day on 2/24/25 to current, ALL the staff have left EXCEPT for leadership. I have never seen all the staff quit at a place of employment until FRC. Do your research and look up Virginia Law before thinking about admitting yourself or loved one. read more

By far the worst place to go for recovery they are understaffed can't talk to your love ones while your there have no leadership and every time I write a review they take it down cause they don't want people to know the truth highly recommend not to go there read more