very rude and entitled overpaid salaried employees who dont help in a crisis or even if you are…read morehaving a simple problem, go elsewhere they violate HIPAA & claim to be for your health but they just want to be in charge of your financial information & control you with forced medication

My son is a client and he receives outstanding support and services. Originally he was assigned to…read morethe main location, but the service was not agreeable. His Social Worker is Wendy Phillips, MSW and she is awesome and goes above and beyond. My son can never move from the area because I do not want to lose her! He also sees Dr. Mirjam and together this team has held strong in supporting my son. It's not too often that individuals suffering from mental illness receive compassionate and humanistic care, but this team has been gold for us. My husband and I have encountered many providers, but this team out ranks them all. Thank you Wendy and Dr. Mirjam!

I WAS a patient until today…read more I called the office 3 times while on my way to my appt to let them know there was an accident and I was running late 2 calls went to voice-mail 3rd call was on hold then they answered. They don't care if you are running late bc of an accident. I arrived 11-12 minutes late and I had to beg to see if my NP would still see me bc my appt was 9:30-10 so there was time from 9:42- 10 but the office staff wasted about 4 minutes talking to each other and my NP before finally agreeing to see me. I'm NEVER late I moved 40 minutes away and wanted to continue with my NP but after the treatment I received today from the office staff and NP I will be going to see someone else. If they are running late I guess that's ok. There should be an exception. I was willing to sit there and let the next patient take my appt and I would wait. Once I was in there it was clear there was no compassion or care or interest in talking to me. Very disappointed and hurt. Sat in my car after appt and cried bc I couldn't believe a MENTAL HEALTH practioner whom I truly loved and felt so comfortable with really didn't care about my care but more about "policy" Very disappointed especially being I left so upset and there.was no follow-up call or anything.

I was referred here by an outpatient program I was attending almost two years ago, and I have…read morestayed with them since then. I started seeing Rebecca Smith as my psychiatrist and she worked with me a lot to get meds right. She has been very patient and informative about all my options. I then had less psych appointments and started seeing Elise for therapy and that has been great as well. Highly recommend this place!

It was a very terrible experience! I went yesterday may28 and I was supposed to get a call the next…read moreday and i had to pay out of pocket to get seen 175$ I want my money back because you guys didn't even called me or nothing I'm going to report y'all for stealing peoples money, this is so crazy I went there in an actual need I thought y'all were going to actually help me, on top of that there was a used tampon in the bathroom it was a terrible experience I wouldn't recommend it, after I already paid that's when I was searching for a better place but it was already to late!! I'm going to report y'all so I can get my money back i don't know how you guys are called urgent care if y'all don't do hall jobs correctly

Dr Muharram is very caring and thorough She is very…read morecompassionate and treats patients with extreme care I highly recommend this practice and am very satisfied with the quick response and quality of service!!

Camille is a stellar clinician and EMDR consultant. I have referred friends, families, and…read morecolleagues to her for both therapy and EMDR consultation and have received nothing but fabulous feedback about her. I feel honored to call her a colleague and have thoroughly enjoyed and been impressed by the collaboration we have shared about common clinical interests and clinical cases. I would recommend her without hesitation.

I did several days of in-depth research on local ketamine clinics and providers. Communicating with…read morethis business was confusing. I called the number to ask some questions but the admin/scheduler mentioned a different practice name that the same doc was affiliated but which I had not heard of or seen before. This was what confused me. The person was ready to put 6 appointments on the books and process the over $3,000 payment up front; I told her I hadn't finished my research so wasn't ready to commit. A woman (the nurse?) called the following day and when I said I hadn't I'd look up the reviews, she told me I wouldn't find any bc the provider had only recently opened up/started the clinic but that he had been previously practicing in PA. Health Grades should still have reviews for the provider regardless where they practiced. I informed her I was looking for what type of feedback the doc received and how/if they responded. I received a second follow up call a few days later. By then I had decided on a different practice where the practitioner has excellent reviews and where they charge almost half of Synapse Ketamine, and only process the charges at each visit. I've had two visits at the other clinic and have had great experiences so far. No

I've been bringing my sis here for years and she is so thankful for it! She's been going here for…read more15 years and says that everyone is warm and caring. If you have a lower income level, please check this place out for your healthcare. You can give them donations if you can afford it. The doctors and other health professionals are compassionate and top notch! They offer screenings, tests, physicals and more. The place is clean and organized. Appointments are required and there is a financial screening. They are a godsend for so many! Thank you Health Brigade for your contribution to RVA!

DO NOT GO HERE. Went in for routine testing- the staff that conducted my testing was good. BUT- my…read moreresults needed treatment. It took a week for them to return my phone calls. They first claimed that they could find me in their system- they then ignored my calls and voicemails for another week. I have now been sick for around three weeks. They then claimed they would send me a prescription to CVS after I called about 6 times in one day. I finally spoke to a doctor and she said she would send me a prescription to the CVS on W Broad. I go to CVS- there isn't even a prescription waiting for me, or at any other pharmacy. I have been calling the doctor that was suppose to send in my prescription, and she is ignoring me. Thinking of getting legal involved.

Being diagnosed with a BRCA1 gene mutation in my 20s was overwhelming enough -- but going into…read moresurgical menopause at just 30 years old felt like another life-altering blow. I honestly didn't know what to expect or how I'd manage the sudden, intense symptoms. Thankfully, I found Dr. Nathan Guerette. From the very first appointment, Dr. Guerette made me feel heard -- truly heard. He didn't rush me, dismiss my concerns, or treat me like I was just another patient on a schedule. He took the time to explain what was happening with my body, helped me understand the long-term impacts of early menopause, and most importantly, reassured me that I didn't have to suffer through it. What sets Dr. Guerette apart is his incredible bedside manner. There's a calmness and compassion in the way he speaks that immediately puts you at ease. He listened without judgment, validated my experience, and worked with me to find a solution tailored to my needs -- not a one-size-fits-all plan. That solution came in the form of biosynthetic hormone pellet implants, and let me tell you: they have been transformational. Within weeks of receiving the pellets, I noticed a huge reduction in hot flashes, night sweats, brain fog, and the emotional rollercoaster I had been riding. I finally started to feel like myself again -- not just surviving, but living. I'm so grateful to Dr. Guerette for his expertise, empathy, and unwavering support through one of the most challenging transitions of my life. If you're facing something similar -- BRCA1, early menopause, hormone disruption -- don't wait or try to tough it out alone. Go see Dr. Guerette. He listens. He cares. And he knows how to help.

The care that I received at that the Intimate Wellness Institute of Virginia was excellent. I can…read moretalk with the staff and they will listen to my heath concerns.The office experience is wonderful and they don't rush you at the front desk. Overall, my experience today was fantastic.

My son is getting group therapy while in their IOP for MH. He participates 3 days/week and then we…read morego for family group therapy one evening a week. He also has individual therapy and we have individual family therapy. The therapists are amazing, professional, and they truly care about the people they are providing care to. The space is warm and inviting. The therapists we've worked with are Bryce, Sparkle, Mike, and Andre is doing their family therapy training work with Bryce. This team of professionals have all been there when we needed them and are "the best". I am so grateful we chose Sandstone to get help for my 19-year-old son. Thank you!!!

One of the counselors, Cara, were awesome. It was very obvious the place does not have its stuff…read moretogether, they try gaslighting you to think you have to attend "family" therapy or else your insurance won't cover your therapy there even though that's not part of your mandatory treatment plan. They will order Uber Eats and eat it right in front of you during group therapy and the counselors are very sensitive and will walk out of the room if you say something they don't agree with based on their own opinion. Do not recommend this place. I hope for everyone's sake it has gotten better