All the work I requested was done exactly as I requested and was done well and on time. The truck…read morehas run totally fine for a year now since the changes I requested were completed. I will continue to take my diesel truck here for the technical work.

I used this business last year for some minor work and was very impressed at their expertise and…read morereasonable price. However, a few months ago I took them my DRW Ram truck which had a problem with a factory recall related to the over tightening of the lugs which resulted in one wheel almost coming off. Again, they are truck experts and did a great job. My concern was that when I dropped off the truck I was quoted approximately $400. This was a strain on my finances at the time, but I knew I needed it taken care of. When the owner finally contacted me to let me know the truck was done the price had gone up to $2500! I understand that more needed to be done and that mechanics are expensive, but I SHOULD have been contacted BEFORE the bill went that high! I was very upset since I didn't have $2500! Luckily I was able to borrow the money in order to get my truck back. As a woman I always feel like I'm a prime target when it comes to vehicle repairs. I should not need to tell them in advance to notify me if more work needed to be done so I could approve it.

Fixed our tire that had a screw in it. Did not charge us anything. Nice to see courtesy and…read morecustomer service still exist! Will be buying our next set of tires from Jake's R&R Tires.

We rented a Penske truck and trailer from these people and this was an absolutely negative and…read morenegligent experience from the get go. Truck and trailer NOT there when we arrived. We called them prior and we were given the number from the email given to us by Penske. We told them we would be there by 9:30am. Apparently this was the wrong number to call and the woman behind the counter was like, not my fault it's your fault you called the wrong number and it's corporate fault. In any Case the truck and trailer were not present. The woman then said, trucks on the way should be here in 17 minutes So we went and sat in the car to wait.... And wait. 45 minutes later she tells us the truck will be there in an hour or so... wait ,, what?? She just said 17 minutes 45 minutes prior so wth? She calls my husband who was quite angry and upset an Ass as she walks away. Nice customer service lady!! (NOT!!!)et me quickly interject that we had to get my husbands dad to our home in Florida ASAP while he was stabilized. We had to park up that 26 foot truck and car trailer and get him home within a certain window of time. Was not looking good. We went to lunch and even though my husband was teed off we called corporate Penske who was appalled by the woman's behavior and gave a partial refund. We picked up the truck and trailer and went immediately home to pack it up. Unfortunately we had to leave the next day as we did not have time at this point to get it done. On the drive down one of the truck tires blew... this is end of July in Indiana and unpleasantly hot. Truck will run only so long and we did not want to run out of gas. Was worried about dad and the heat. He was ok thank God. When the nice man came and changed the tire he looked at the other tire and said " that one will blow too so get that replaced where you stay tonight and stay close by." So after we settled in the hotel the people came to give us a new tire and looked at the trailer... said it was not roadworthy period. It would not make it through the mountains and they were surprised we had not been in an accident... Hold The Phone!!!! Does that mean no one inspected the equipment prior to us renting it?? Apparently this was the case. Totally Negligent. I hope Penske pulls their license with this group. And I hope no one ever suffers from any accidents because of their negligence.

Great quality and very fast service! Great value with car wash, as well. 5 stars!read more

Quick and efficient. Everyone is courteous and friendly. They found an unrelated problem on the…read morecar that could have resulted in bigger problems. The lady at the shop is uber friendly and very efficient.