The folks at Freeman Insurance Services, Inc. are all very professional, knowledgeable, customer focused and proactive. In particular, Sujan is wonderful. He is very detailed, knowledgeable, proactive, customer friendly, and customer focused. He utilizes the tools and resources available to give his clients the best service and insurance options. I really appreciate his professionalism and meticulous, detailed manner of conducting business. He got me comfortable with four separate insurance related products. I am very happy with the results. He was assisted most capably at the start of the process by Tasha Roe. Bottomline is that I feel very appreciative and comfortable with having them as my insurance professionals. Thanks for all of your great work and efforts. Looking forward to working with you in the future. read more

The customer service (eg the person who I spoke on the phone / who claimed to be the owner) is HORRIBLE - incredibly RUDE, has no manners, doesn't listen but would talk over you, and doesn't listen to your requests at all, etc. The most ironic thing is they're in service business. So use your judgment wisely. Don't fall for their trick which is to get you in the door and then treat customers horribly read more

If I could give these guys 10 stars, I would! Mr. Jamel Freeman is my insurance agent and I'm very happy with his services. Not only was he quick to respond to my email about my immediate needs, but he provided so much knowledge about various types of investments he recommends for my family in the future. He answered all of my questions thoroughly and was very detailed. I am really impressed with how much he knows and how well he explained everything. I ended the call feeling excited that I had gotten my insurance squared away and so happy that the Freeman family has me in good hands! Jamel is also just really nice and personable! Our conversation on the phone was friendly and enjoyable. I can't recommend these guys enough! read more

Jamel and his staff are awesome. We have used them for years. Great personable service. It's so rare these days to get such great customer service! Jamel has helped us through every step, in person, on the phone, via text and emails. Whatever we have needed. Call them, they are truly the best. read more

Bruce Roberts always answer the phone and his an insurance expert, as a small business owner communication is very important for me. My previous insurance agent was very unresponsive she never returned my calls and I had to drive in person to her office. I definitely recommend Freeman Insurance to anyone especially business owners. read more

We just had an amazing experience with Jamel Freeman of Freeman Insurance Services. Jamel took on our problem of getting coverage with Covered California at 4:45 pm on a Friday. He was thorough, careful, experienced, and knowledgeable. He knows the ins and outs of handling the aency and a lot about health insurance plans in general. After spending nearly an hour to help us navigate our way back onto the covered CA website, and printing out for us the instructions we need to complete the application, he spent 20 minutes outlining the different health plans available in the area and their strengths and weaknesses. He explained the different levels of coverage and what the difference in co-pay vs deductibles would mean in different scenarios. He was kind and patient with us as well as with the staff on the phone at Covered CA. A professional and a gentleman. Highly recommended. read more

I have been a homeowner, a contractor and a landlord in the Bay Area for over thirty years now and Freeman Insurance Services has been an integral part of my core success. Anthony and I met during a Christmas-in-April event in 2005 and his generosity persuaded me to give his services a try. I have never looked back. He writes my homeowners policy, my contractors bond, my insurance bond, my umbrella policy, the commercial policy and all the cars and trucks for my business and my family. Why? Because he answers the phone. He answers my banal questions, he walks me through the complicated parts and he advises me to do something different when he sees a change in my circumstances. Anthony calls me, if he reviews my policies and together we make changes. If I miss something, like a payment or something slips past me, he doesn't miss a beat, and he's not annoyed or impatient. In this day and age, that's called service. As I grow as a business and now into my children having houses and businesses, It's really nice to have someone I know and trust taking care of the things in my life that I will only call on during bad times who offers real human service. read more

What an amazing team. Jamel Freeman was exactly what I needed to get help obtaining general liability insurance for my new consulting business, adding professional liability insurance so that I had the safety I needed, and then supporting the addition of special coverage I needed to finalize a contract that would not go forward without additional coverage. Prompt, clear in the targeted assistance, helped me think through the right level of need. I also used them last year when I had to get complicated fire insurance for a family member outside of the area in order to refi a mortgage. Great prices, prompt service, and very helpful to understand what I needed and not a bit more. read more

Came here for my insurance needs. They were very patient with me in explaining my policy and answering my million questions. The owner and staff are very friendly and always have smiles. read more

Had a 100% great experience working with Jamel who was very responsive to my inquiries, as well as communicative, kind and informative. Highly recommend their services! read more

My Family has used Freeman Insurance for years, I have always been taken very good care of here. I use their services for every insurance need I have from Auto to Rental Insurance... The team is very helpful finding me the best coverage for my single mom budget!!! I'm grateful, Thank You read more

Jamel at Freeman is awesome and he's become my go-to insurance provider, both personally and professionally. We have our home policy with Freeman Insurance and I've also sent clients over, as well. As a broker, they have access to really fantastic rates. Most recently one of my homebuyers had an estimate for $2k and Jamel was able to provide better coverage for $1k less. Jamel provides top-notch customer service and is very quick to respond over phone or email. Definitely give Freeman a call for any personal or commercial insurance needs! Carrie Huie | Mortgage Consultant http://www.yelp.com/biz/carrie-huie-burlingame read more

We utilized Freeman for event insurance for our wedding. They were professional and easy to work with. Very happy to recommend them.

Anthony and Bruce are great! Insurance is complicated and it is nice to know that their are people out there that can guide you through it and be your advocate. There is never a time that I have called that I didn't speak to one of them directly or receive a call back that same day, their customer service is amazing. Bruce has always done a great job explaining my options and consistently checks in to make sure everything is being taken care of. In this hectic world I am glad that this is one thing I don't have to worry about because Freeman Insurance has me covered! read more

Bruce Roberts at Freeman helped me navigate through the world of workers comp when I hired my employee, and found something with an affordable rate. I appreciated the time he took to sit down with me and explain it all. Very much quality service! read more

Gee Whiz, Friends! Get with it. Write some reviews for Anthony, Bruce and the lot. These folks are a staple of good urban living. Don't drive or even go home without them! And don't enjoy their capable good service without reviewing them well. I first met Anthony in 1996 while teaching at Albany High School. He came in to visit our mutual friend, Ed Hill, the art teacher. Ed Hill, by the way, introduced me to so many good things, including other companies reviewed by me: Rob's Automotive, and Chef's. We miss Ed, may he rest in peace. Anyway, Anthony made a good impression then, as he always continues to do now. His staff, especially my point man, Bruce, are always on top of it, knowledgeable, quick to respond, and advocating my interests as best possible. I recommend Freeman Insurance wholeheartedly! read more

As a business owner, I have to make sure my company and my clients are covered. Business Insurance research became daunting quickly. I was referred to Bruce Roberts at Freeman Insurance and my anxiety was quickly put at ease. Bruce offered a quick, but quality solution to my business insurance needs and the rate was on spot. His follow up and follow thru were more than on time and his professionalism and responsiveness was amazing. Truly, he and Freeman insurance offer a great suite of insurance services and good customer service. I recommend Bruce and Freeman to all business owners! read more

Called for last minute insurance request. Bruce Roberts helped me and generated exactly what we needed for the event. Can't believe I have this problem checked off from my list so fast. Thank you Bruce for everything! read more

We have been using freeman insurance for the last five years. They are incredibly helpful with both our business and personal insurance. With all the changes going on they have been so quick to get back to me and provide all the information I need to choose the best plans that fit for us. Bruce, Philip and Jamel are such a pleasure to work with. You won't be disappointed using these guys! read more

I found Freeman Insurance through the Berkeley Parents Network website, and I called them out of the blue for assistance with business insurance for my small consulting practice. Jamel took my call right away and was incredibly patient in helping me understand what my options were for business insurance. I run a small, boutique consulting practice in a niche industry, and all the other agents I had spoken to were not able to help me, but Jamel found me exactly the type of coverage I was looking for in less than a week. While some of the other agents I had spoken with were unpleasant and rude, Jamel and the team at Freeman were patient, professional, friendly. read more

I readily use and refer my clients and other small businesses to Freeman Insurance. Bruce honestly provides quotes, and if there isn't anything better than the current policy, he will tell the prospective client, even if it means he doesn't get a commission. Same with Philip, who provides caring and individualized customer service regarding health and life insurance. Jamel is ambitious, polite, and extremely helpful. I'm confident in the knowledge, competence and integrity Freeman Insurance delivers. read more

Jamel and staff were a great help getting me much more reasonably priced "apples to apples" insurance than my long-time former insurer offered for coverages in 2018. He is very patient and kept me on track signing various forms and being timely with premiums and info needed on forms. I highly recommend Jamel! read more

Jeff and Jemal are great. They helped me get a much better deal on car insurance after Allstate doubled my rates. Jemal just got me through the morass that is Covered California and renewed my Obamacare. These folks are in the business of helping people. So glad I found them! read more

When it comes to getting auto insurance it's about trusting the insurance company. Jamel from Freeman insurance services was great he took the time to understand my needs. I've had my auto insurance with Jamel now 2 years at renewal he took the time to review my existing policy and made some recommendations. It's great when I have a question I call Jamel and it take care of it. Thanks Jamel your staffs great too. read more

Anthony and Bruce are great! Insurance is complicated and it is nice to know that their are people out there that can guide you through it and be your advocate. There is never a time that I have called that I didn't speak to one of them directly or receive a call back that same day, their customer service is amazing. Bruce has always done a great job explaining my options and consistently checks in to make sure everything is being taken care of. In this hectic world I am glad that this is one thing I don't have to worry about because Freeman Insurance has me covered! read more