The office here is beautiful, always bright clean and welcoming (unlike those dark, dingy,…read moresmoke-smelling offices). Ed (the agent) always answers our questions and is very clear on everything- best part is he's always looking out for what it is i could afford and lets me know about things i might want to consider without being pushy. I've recommended him to many a friends- i was actually referred to him by someone else as well, so i must not be the only one who thinks he's good. OH and they always answer my calls (you would think thats a given but Ive had many a bad experiences elsewhere).

Called Allstate on 9/22/15 at 5:15pm to complain about Accident surcharge. The customer…read morerepresentative provided no alternatives and did not resist when I told her I wanted to terminate my policy. Representative was indifferent about having me as a customer. Horrible customer service. Make sure you don't get in an accident otherwise you will have a ridiculous additional surcharge of $200 for THREE YEARS. I guess all Allstate reps. have a perfect driving record!

I can't Believe I've been giving so much money and business to this company I learned of their…read moregreediness charging me quadruple amount for auto insurance then also dealing with unnecessary rudeness at times giving the impression like I work for them nope , not here with that nonsense hope you's learn a lesson not to take advantage of people earnings it can destroy someone empire in time it will catch up with yous haven't you seen your reviews rankin 2 stars and I just noticed it before writing my comment .

It's somewhat cheap and some of the employees want to help but others....sometimes cheaper is more…read morecostly. Then I Called and the girl couldn't find my renters insurance policy ..??? Tried getting renters insurance and the girl couldn't even get that done for me . What a waste of time!

I have know joe for more than 30 yrs He works hard to get…read morethe best insurance for your family. Love this guy Angel Salinas

I read all the reviews for Joe and well yes, he is a nice guy I cannot say the same for the company…read morehe represents which is ALLSTATE for which I urge everyone who may read this to find a different company. My home sustained significant damage days before Christmas of 2022, the siding of the addition was torn on two sides and the other two sides came lose beyond repair. I got three estimates each was between 13k to 14k. Unfortunately, I got stuck paying over 10k out of my own pocket. The ALLSTATE adjuster APRIL HERRERA took a whole year to close my claim which I reported right away to only award me about $3,500.00 or so for the damaged my home sustained. This company is not honorable, I got rid of them even for my car insurance. I'm glad to say that several family members and friends have dropped ALLSTATE since. As nice as Joe might be, there's nothing that he can actually do for you he is just the middleman. it's like a car salesman who can't do anything for you if the car breaks down after purchasing. We all switch to PROGRESSIVE and personally I saved over $350.00 with better coverage. So much for their MOTTO "You're in good hands will ALLSATE" I learned the hard way, NO ONE IS!!!!!!! I LIVED IN ARCHER HEIGHTS CHICAGO AT TIME OF OCCURRENCE.

When in to get a quote for my truck. The customer service was great and the place was very clean.read more

I went to get a quote with them they were making it so difficult like do you have drivers license…read morevechile registration lot of questions they were thinking I can't afford to car by myself very very racist agents

My mom went to get insurance and they quoted her $638. She left $500 with them and came back later…read morewith $138 but they tried to charge her over $200. That's not the balance that's shown on the paperwork they gave her on her first visit. I think they might be trying to scam people here. When she told them she wanted to cancel the policy they told her they would be reporting her to the secretary of state? Reporting what exactly? This was a scare tactic. They're scammers and they try to intimidate people here. I will be filing a report with the DOI. They also didn't give her her money back when they canceled her policy even though she paid cash. They told her to expect a check in 2 weeks so we will report back on the status. AVOID THIS PLACE AT ALL COSTS

Ms.Tara Palmore, her customer service, excellent, product knowledgeable got my attention, now…read morelooking at life insurance. No decision, but was comfortable with the presentation!

Excellent customer service. Patricia Was who I dealt with and I couldn't ask for better…read more Thank you, Bev Ashcraft

I have been using Dave Rundle as my insurance agent for 30 years. The staff at the office is…read morealways friendly and helpful. I have never had any issues with any car or home insurance claims. I would highly recommend them as an agency. Wonderful service.

This is one of the worst State Farms and State Farm should be ashamed of themselves for giving a…read morelicense to the agent and his sales people they're crooks they tell you lies they send you a lower premium of where you're at and then they do a sidekick with multiple pricing increases once you're in the game with them cautious do not do business with them

Daniela was very helpful answering my questions and quickly getting a policy set up for us. I was…read morevery surprised with the ease of getting a quote, discussing and having the policy put together so promptly.

I had an extremely bad experience with my prior insurance company due to a claim, this caused to…read moreshop around. I called a new agencies nearby and this agency by far exceeded all of my expectations. The agent took the time to invite me into the office, she focused on my needs and my budget. I'm really happy with Insurance and know without a doubt that i'm more than just another policy. Very friendly and I can tell she really cares about her clients and loves what she does!

Horrible customer service! They do not respect their customers. There are so many insurance…read moreproviders options out there, avoid this place!

From the owner: Life's Better When You're Protected Under Our Roof…read more As your local American Family Insurance agent, I'm dedicated to helping you protect your dreams. My team and I are residents of your community, so we understand the importance of building strong partnerships with our friends and neighbors. Our unique background, training and experience allows us to provide personalized coverage for everything that matters most, including:- Auto- Home - Life - Rentals - Contractors - Home and Condo Association- Business Owners Package - And more Services