My dad is very meticulous when it comes to picking out insurance. He had been with Allstate for quite some years until he finally lost it with all their BS and hidden charges. We were shopping around the area ( Parkway Plaza) and he told me this agent who had helped my grandpa with his car insurance had moved to a branch in El Cajon. We looked up the nearest freeway insurance and surely enough he happened to be there!! Israel answered all of my dad's questions and found a great plan that worked for my dad's demands and needs. It seems like he's a great addition to this branch as I've read the past reviews and it wasn't doing so hot. Israel was very attentive and had a great attitude. Believe me... You don't mess with the men in my family, their mustaches are intimidating and this guy was able to send mi Grandpa and Dad home smiling. read more

Ana Ibarra went above and beyond to help me get insured again, not only she explained me what was going on with the last insurance I had, she also helped me to get a better insurance for the right price!! fully covered! Thank you for helping me today read more

Zaman is always such a helpful person to talk to. he's super efficient and you can tell he cares about not only his job but the clients

Bought an auto insurance policy over the phone and it was all so fast and easy. Everything thanks to Paola Campas which made the process so much better. 100% recommmend. read more

I have been screwed over by insurance companies and agents for years, so reaching out to anyone from help I was very skeptical about. Until I spoke to Zaman. He was very attentive and honest. He gave me the best possible policy and thoroughly discussed the differences between my options. A stand up, gentleman and a true professional. I will be dealing with him moving forward and hope he never leaves this location! read more

The company it's freeway. Bluefire insurance policy. On 10/16/2024 I took my car to the dealership at Carlsbad. I waited 3 weeks for diagnosis than filed a claim with Bluefire insurance. I have been waiting two months and unfortunately the adjuster can't answering my question when it's going to be fixed my car? No predictions at all. No car rental. What would you do? I'm cancer patient going through emotional distress unable to go to work or doctor's appointments and so and so. Frustration to the maximum. What to do? Any advice perhaps? It's awful read more

Zaman Is very knowledgeable in his services making it very convenient and fast to get coverage with. Highly recommend Zaman to your for car insurance Agent read more

I have to say ZAMAN HANA is and was the BEST representative that I've spoken to at this company! He was super helpful and very well mannered! He was patient and help me get everything right with my policy! THANK YOU ZAMAN read more

I highly recommend you work with Ana Iberra. She was very professional and understood my needs, and got the job done. With the difficulties in getting insurance in California right now, and my driving record not being so good she was able to accomplish what two other brokers could not do and they would never return my calls. It was very frustrating but then I started working with Anna and she was always available to answer my questions. She answered my calls right away and called me when she said she was going to. Getting insurance was quick and easy with her. read more

Most dishonest business I ever dealt with. Watch out for the hidden fees. Make sure you get every page of the contract because they'll sneak additional charges on you that you didn't agree to. Better still do not patronize. read more

I have been using freeway insurance for a couple years now. I got super lucky with Zaman as my agent. He took some time to find me the best deal and helped me navigate some confusing elements as this is only my second car. He gave me great advice and was very friendly and efficient. Ask for him! Thanks for everything Zaman! read more

These guys are total dirtbags don't let them scam you into thinking your getting a deal. I thought I was only paying fifty a month and then they told me something about me paying two hundred extra. They lied and said my next payment was in forty days but they charged me twice in one month read more

Excellent customer service. I spoke with Ana Ibarra today and she was incredibly helpful (and patient) with a generous amount of humor. She walked me through the process of getting my vehicle insured. It's rare anymore to encounter exemplary customer service but it needs to be addressed when you get it. Thank you so much Ana for your help today. I appreciate you! read more

They Helped my get insured under 30 minutes! They were so helpful & nice ! They made a great deal with me since I couldn't pay in full and I was able to get insurance the same day! read more

Mikel was so helpful! Made everything so easy and was able to help me get a policy I was happy with. Thank you! What a way to start the weekend read more

Zaman is one of the most genuine people out there he's not just trying to sell you a policy the guy really cares for his customers and I am a huge person of respect he showed nothing less. It's my first time getting liability insurance and I was not trying to get scammed but these people are legit and helped me out in a big way! Zaman thanks again brother keep shining my guy. read more

I called twice to put someone else on my insurance and both times it was someone different. Both times I was told "Hold on" and then I was rerouted to a survey. W.T.H. Terrible customer service. Nothing was resolved for me. read more

great customer service provided to me by zaman. i had got a non renewal notice. zaman was able to quickly find my policy and actually delivered bad news, my insurance was actually going to go up about 2oo dollars. to make things worse i had forgot my wallet at home so i had to make a call to get my card info from home. well zaman went above and beyond and was able to provide me his extension while he actually shopped a better deal for me. i called 5 minutes later with a quick answer which was great since i did not have to start all over and wait to reach an agent. zaman then let me know he got me a better deal with the same coverage. he got everything set up for me and i was able to get back to work. if you need insurance make sure you ask for zaman if your looking for the best deal. quick easy and he provided great customer service we even chatted about our motorcycle journeys. zaman if you're reading this ride safe brother!!! and keep providing excellent customer service. read more

Stay away from these companies they take more money then you sign up. Please be careful they will steal your money and your police will be with a different company stay away from this place they over charge you and sign documents on your behalf read more

Alexis was very helpful in answering all my questions, she went above and beyond to find my previous policy with my old insurence and gave me a better quote. She provided a remarkable service. I am happy with my coverage and road side asistente. Thank you! read more

Honestly I'd give this business ZERO STARS! This is the worse experience I've ever had. There is only one or 2 people attending they tell you the guy is in his way 2 hours later he still hasn't showed up 2 hours after that he has arrived but they will be closing soon! The Agent who attended me was Edgar Murguía At first the service seemed fine. But I had sold 2 cars and did not need the service anymore So I canceled in June. 5 Months algo! Yet I caught the same company charging me continuously in my bank account. So I called the guy and his best suggestion was to tell my bank to block any further payments. So after months of dealing with the insurance company (National General) linked by Freeway Insurance directly, they tell me that Edgar Murguia has not filed any Cancelation Documents until November 11th! I have the Cancelation Documents from June in my hand!!!! read more

Unprofessional in every single way just terrible in general and do not stick the the schedule it says it opens at until 5 pm on saturdays got there at 4:45 and it was closed thanks to this, my insurance got cancelled and i had to pay reinstatement fees read more

Worst insurance company. THEY ARE SCAM ARTISTS!! Stay VERY VERY far away from them! They steal money from your account and claim it's for "fees". Worst company every! I regret ever going with them! I wish I could give them zero stars. read more

WORST location to do business! Every person who picks up the phone hates their job and have no problem being rude ., short and disrespectful. They showed no interest in helping me with my simple request. I cant stress enough how Terrible this place and the employees are. I showed up at 430 PM Friday 6/21 and there was a post it note in the door saying they'll be back at 6pm but they closed at 6pm. This place and the employees are useless. Worst f****** experience with this shady location. Nobody was there and the open sign was on. Management needs to shut this location/operation down. Losing money and customers with the work ethic reflected. DONT DO BUSINESS HERE. GO ELSEWHERE . Let me help you not make the same mistake I did. read more

If I could give zero stars I would. This is the worst place to get insurance at. They never answer phone calls or emails I've been trying to get in touch with my broker for a week and still no response and now I'm getting charged a fee to cancel. Maria Gonzalez has such terrible customer service. I was able to get in contact with her once and her response was, I'm soo sorry my phone died, what in the world is that kind of excuse. Then she apologized and said they're busy. I understand you guys are "busy" but it doesn't take 4 days to answer someone's email or phone calls. Such a freaking nightmare! Do not, I repeat do not ever get this insurance. read more

I have been with Freeway Ins for so long now. I have tried several other companies before and always come back to Freeway. Today I am glad I called and was helped by Edgar Murguia. He was extremely helpful and friendly. Took the time with my questions and best of all reduced my premium by a lot. read more

Worst service ever!! Only two guys there. There useless make you wait then tell you there closing or taking a break. Waste of time!!!! Do not go there!!!!! read more

Very please with the service i received from Omar Téllez . Very pleasant man , very helpful and extremely helpful . He was very attentive and answered all questions and concerns I had . Highly recommend this place ! Awesome service Omar ! read more

Man, I was really worried about what insurance to get. I was really confused on what I needed to get for coverage. I didn't understand the difference of auto insurance but luckily I had a very knowledgeable agent to help me. He clarified and broke down everything for me. Thank you Omar Tellez I really appreciate your time and patience. I definetly recommend this guy to who ever needs help in finding the proper coverage. read more

They are horrible its a nightmare with them bad service plus they lie on quotes ....they charge 100 dollars to ad vehicle. On policy. Plus they charge 10 $ to take payment on top of your monthly ...they never answer calls. ...i dont recommend. Them at all waste of time. Plus they charge heavy broker fee............alia. Insurance. Is. By far a better. Choice ...very. Happy with alia read more

Edgar M. was really helpful! Was able to get a great monthly price on insurance over the phone, didn't even need to come into the office! Quick and easy, would definitely recommend freeway insurance to anyone, thanks again! read more

I have two months waiting for my towing reimbursement. I have talk to Miguel Quinones and not helping at all.

Minerra was very helpful and made sure I got a good price and good insurance!! It's was fast and friendly customer service!!

We walked in and there were two guys in there and none of them even acknowledged our presence or even told us that we'd be helped shortly. We sat there and waited for a little bit before walking out. These guys are useless. read more

It really is at good as it gets. Veronica helped me get my insurance started and she was great. I am a new driver still working on getting my license and she managed to get me insured and my payment is so low compared to all the other quotes I received. I recommend going to her she will help you out! read more

I was very pleased with the way I was treated at freeway insurance. Israel Valle was the one who helped me and he mad the process so easy and affordable. He gave mea cheaper rate then what I started with. You have to go check them out. Very affordable and they can get you the best price. Go see Israel and his team you won't be disappointed. read more

This is the worst place to get insurance company.... take a hour ... don't come over here.... worst place

I had a irritating time. This is false advertisement, this is a brooker agency. They make you pay all these things then send you off to some other insurance.( I never heard of the one they sent me to.) I felt rushed while i was here. They just placed a stack of papers down and told me to sign, he handed me each paper told me to sign, but he failed to explain what any of them were about, and when i tried to read them, he deflected me by rushing. I asked for a copy, he told me they were going to send me one in the mail or email, and i got neither. When i went back because i got these weird insurance calls, the supervisor told me that it was my fault i didnt read it. (How if i was rushed ? But i get it). He gave me the number to the customer service line, and they only sent the insurance the monthly payment, nothing else(they took more). I dont recomend this place, just go on the internet or something. read more

negative 5 should be a rating for this co. complete frauds out to get paid for doing nothing. you put in an n-line quote with all the information that is needed, then they call you on the phone to come to the office. at the office the same info is entered on their web site. after all that you are told we are not an insurance co buy we just an insurance broker. you can to fred yoya and other insurance co any a lot less for ins and down payment with being ripped off for a broker fee. read more