I called for a simple reason, to remove a vehicle I sold from my policy. I was left on hold for one hour (the call went to voicemail and than hung up). During my lunch break I called back and got hung up on by 4 different agents back to back. Finally, with much patience, I got a hold of an agent who didn't throw me along another time consuming mission to find another. The agent who helped me out was Julissa V, and she also took care of certifying my SR-22 certification. It was a great customer service experience that many of their agents seem to not care to use or don't genuinely know how too. thanks, I was going to leave a one star before this though. read more

Did not finish addressing any of my issues and didn't listen to me. Then decided to not help me any more and gave his farewell. If he didn't know the answer, just say you don't know and that would of been fine instead of giving me the same text book answer over and over. read more

Eduardo Gallardo went above and beyond to assist me with an important health insurance matter! I have been dealing with this for three months and he took care of it for me with patience, clarity and professionalism. Yes I was on hold for 5 minutes but who cares? After three months of runaround from others he GOT IT DONE. Thank you Eduardo! I highly recommend this office! read more

El peor servicio que me encontrado me chocaron mi carro estando estacionado y no me quisieron pagar q porque mis hijos no estavan en la polisa Para q ustedes no les pase no firmen papeles sin q les espliquen correctamente porque lo unico q asen es vender sin pensar en El cliente lo peor q me a pasado read more

Customer service is the worst when you have to deal with customer service that are liars and dishonest. Starting from the agent that signs you up to the customer support afterwards. Every time I spoke to someone different they promised me the moon but I received empty promises. Than silence not one ever returned a call or a response to my questions. Jose Ramos, agent Israel, Raphael, Jonathan and a lady which her ñame escapes me at this moment which was the rudest of all. The only thing good about her is she showed her true colors right away. I hope this review reaches to the top because I have a few thing to tell him about his agents. If your looking for insurance don't believe the commercial they are not the cheapest. read more

I had so much trouble with so many rude ppl over the phone , concerning my expired policy. No one was able to help me , just kept passing the buck. I became so irritated, until I posted a post that was written out of anger. I apologize for that post. I drove from Fresno to Visalia where I purchased the insurance and was very happy to have had Janette Guzman help me. She was very professional and helpful. She had so much patience with me. She took her time to explain each and everything. While there I was able to have a few laughs with Jose. The whole atmosphere was relaxing. Thank you so much Janette. read more

horrible . not the best customer service. and hung up on me 2 times when i asked for help from them. read more

Great services, jovi helped me find my insurance with great prices. Recommend to go with jovi if available.

I asked as you did! I notified your customer service center. No I do not wish for another brokerage insurance transaction, cancel, or modify my policy with added fees. With due respect, please realize your schemes of making money and customer service needs to learn why we call, when asked too from Yelp. Where is the communication in this ridiculously professional company? Do you not respect any consumer social responsibility? They are so lucky I was not backed by a bank, credit card, and Inhad to pay cash. This would of immediately been reversed and gladly investigated. read more

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Eduardo Gallardo was super helpful and I would trust doing business with him. Best representative for Freeway Insurance that you could possibly ask for. read more

Eduardo gallardo is a great agent, just had a few questions and he was able to give me great advice.

The last time I came in to freeway insurance Miguel and Roxanne were really helpful, understanding and listened to my concerns. They were able to help me get a new policy. Thank you read more

Called to ask a simple question and the woman who answered forwarded my call to the customer care center before I could even finish speaking. Very disrespectful. read more

Has to be the worst experience in my life...! Since I used them I have been going through so much wasted time over the pay couple months..!!! First I didn't get the correct coverage that I asked for so they need to charge me twice a 450 dllr amount and then calling the insurance carrier I find out that the VIn is incorrect on my policy. So no I need to fill out more paper work to get that fixed but it has been 2 months that I have been driving with out insurance on my current vehicle and these are supposed to be license professionals I don't think so. I'm canceling and going with one of the bigger companies at least they can get the correct information. read more

Amazing service! They helped me start up a new policy she was able to work with my budget, and got me the best rate compared to other quotes I received. read more

Love them, so clean, very helpful. They find good different prices for you to insure. So far the Insurances and company's they have are good. Thankyou!!! Also Paulina is always helping me and more of there employees thank you I appreciate it. read more

Literally the worst possible experience I've ever had trying to reconcile THEIR mistakes with my policy. I never bother to leave negative reviews but after this experience I really wish I had checked here first before committing to them. After talking to literally dozens of customer service reps over the last two and a half weeks just to fix one form missing 2 initials and finally successfully submitting them, the following day I was notified never mind there are actually 8 more signatures missing here and your policy has been temporarily cancelled. Ignore the fact that along the way I was also falsely informed the issue was actually my DMV record (wrong) and then my financial information (also wrong), I couldn't even initially successfully e-sign my original documents without everything being accurately filled before proceeding anyways! I have no idea how this company is even afloat outside of just being a scam. Go ANYWHERE else. Also, before that bot replies with its automated apology and number to call, F@*% YOU! I've already spent so many wasted hours on that number being misinformed, disappointed, rerouted and hung up on, I gave up. I'll just be filing a fraud claim with my bank considering that besides all this bs, I still haven't received any proof of insurance, but they didn't waste any time taking my money. read more

At the beginning of the day I started making calls for quotes everyone I spoke to gave me outrageous rates for 1 car and 2 spending tickets definitely something we couldn't afford right before school starts for our kids but we needed it. What was going to be a stressful month after paying fees just to get started turned out to be not do bad. Jesus Felix made the experience a lot better he was very patient with our situation and worked hard on getting us the lowest rates. I definitely recommend them! read more

Wish i could leave a lesser rating!! I thought this company was great and saved me money but they ended up screwing me when i got into an accident all because i didn't claim who i lived with when i originally got insured..HOWEVER, This is not something i would ever/ have ever had to lie about in the first place?? meaning i would've stated, if THEY would've asked.... They ended up using that as an excuse not help me further...then ended it by paying me $200 "back"?!!! it all was very shady and seemed like a screw up on their part that then screwed me!! also when i called to try and talk to the man who sold me my insurance they said he was no longer working there?!!! he definitely f**ked me over!!! do yourself a favor and spend 20 more dollars at geico for real coverage!! sorry for such negativity, i'm very upset to be paying for the damages of someone who HIT ME! and my car isn't even fixed yet :) have a nice day everyone read more

Worst service I've ever had... signed up a few days ago for auto and health insurance.spent over 600$ in the office ... My expected start date was 3-1-2015. I went to the Dr today who as always immediately helped me. A few minutes after I handed them ALL of the paperwork Freeway auto insurance had given me they told me I would not be able to be seen because the subscribers ID number was invalid. I have never had this issue before with my old insurance so I was confused. So I call the help line that was also given to me by freeway. Worthless. He gave me the runaround for ten min and then tells me his health insurance agent (rosalynda castaneda) would not be back in for another five min from lunch.... okay. so I waited 10 min. No call back. I called again to have a different insurance lady tell me that she wouldn't be back for another 30 min... my frustration is through the roof at this point... I'm feverish and just trying to get a confirmation number that I fucking paid for 5days ago... so now I'm sitting in the parking lot of the Freeway branch who "helped" me....wondering how I should go about this next. I'm very upset and feel as though I have been stolen from seeing as how they took their money and gave me nothing but false paperwork in return!!!!!!!!! read more

Freeway Insurance - Auto Insurance Near Me - Visalia, California

I called this freeway office to get an extension for my down payment and an agent Richard Fuentes answered my call. He rudely asked me to hold, and left me on hold for 15 minutes then the call disconnected. I called once again and he answered the call when I told him the reason I was calling for, he agreed to help me but in a very rude manner. I don't understand why people do these type of jobs if they cannot provide customer service. read more

This place is garbage. Please stay away. To add or take a away a driver they charge $50. And if you cancel your policy they will still charge you secretly. read more

Shout out to Richard Fuentes. I never really knew about how insurance works. I always just went with whatever I could get online. But Richard went into so much detail I felt like I was a expert. He got me what I felt as the best deal and a personal experience. I will never go to another agent again. Recognize his superior service !! read more

5 stars for this insurance agency, my friend recommended me because they saved him a lot of money and I have to say I'm so glad I went in there. I was helped out by Karen she helped me with a low monthly payment and explained every coverage throughly. I highly recommend freeway! read more