Called to request a quote for commercial insurance over 2 weeks ago. still waiting to hear from a…read moresingle person regarding my quote. Called 3 sperate times to get an update. was asked for my number all 3 times with zero return calls. wasted my time. gave me the run around.

I'm not a big fan of insurance companies, but Chavez insurance made it a very good experience…read more Would definitely recommend them

I recently sold my car and did a transfer of title at the Visalia office. It was fast and easy…read more Everyone that works at Visalia AAA is so nice & helpful.

I am writing this to dispute AAA's claim that they are America's friend. I propose that they are…read morenothing but a friend but rather a money grabbing wealth sucking insurance agency that caters to their stockholders not to their clients. I will paint a picture of the fiends that they are. I had an incident, a water heater installed upon my house before I bought it. Yes, I should have taken all safe guards and removed it from the property knowing that it could fail in the forth coming years, but I was young. And apparently, stupid. AAA took advantage of my ignorance in many ways. There was an extreme rainstorm in Southern California, quite irregular, for I had lived in SC all my life since birth. The rain caused the water heater which functioned as a solar unit, to collapse into the master bedroom. Causing damage to the bed, dresser, rugs and other clothes storage units. The carpet was damaged from the rain as the roof was completely destroyed from the heater collapsing. I called a local roofing service repair contactor with a license and they performed service to mitigate the immediate damage. I paid out of my IRA drawing from painfully at a huge loss. I had to as my wife and I had nowhere to live at this time. In the end I spent $30,000 to fix the roof and remove the heater. I called AAA and tried to see what they could do to help us out. They said that it was our fault and that AAA was not liable and we were on our own. I would have to take them to small claims court to retrieve any hope of salvation, which would be $10,000, the limit for small court. So, in court AAA won, I and my wife lost, we got nothing. AAA walked away with a victory and two lost customers, do they care, no they don't, they want blood and money like Trump. Dump AAA like Israel, defund them. My father, who was a Purple Heart Veteran was a member. I will never recommend AAA to another ever.

I called for a simple reason, to remove a vehicle I sold from my policy. I was left on hold for…read moreone hour (the call went to voicemail and than hung up). During my lunch break I called back and got hung up on by 4 different agents back to back. Finally, with much patience, I got a hold of an agent who didn't throw me along another time consuming mission to find another. The agent who helped me out was Julissa V, and she also took care of certifying my SR-22 certification. It was a great customer service experience that many of their agents seem to not care to use or don't genuinely know how too. thanks, I was going to leave a one star before this though.

Did not finish addressing any of my issues and didn't listen to me. Then decided to not help me…read moreany more and gave his farewell. If he didn't know the answer, just say you don't know and that would of been fine instead of giving me the same text book answer over and over.

For the past few times that I have gone, I have never been met with no enthusiasm or lack of…read moreinterest. It has always been so welcoming and Mariah never fails to liven up the atmosphere, along keeping things quick and professional. Every staff/agent has been extremely welcoming and are always willing to sort out any questions or requests!

I had issues with getting roadside service and called my agents office and Bernice was my hero. She…read morecalled and had a tow truck come right out and cleared up the issue super fast. The ladies in this office are amazing and always take care of me. I can not say enough good things about nate wingers office, so thank you very much!

My family has had Patrick as our agent for over 20 years. Patrick and his team are always available…read moreand go above and beyond to ensure customers needs are met. The entire team is extremely knowledgeable and compassionate ensuring customer satisfaction. During even the worst of times ie accidents, loved one passing away his office makes these difficult times so much less complicated. Cannot recommend his office enough.

State farm agent Patrick Salazar has been our insurance man for close to 15 years. His office staff…read moreis the most attentive group of people you could wish for. They've always treated us as individuals and not just as a policy number. We recently moved out of state and changed State Farm agents. Even after we moved, Patrick's office initiated contact with us and helped us to obtain a substantial refund on our flood insurance. We offer our highest recommendation for Patrick Salazar's agency.

Really affordable company. Highly recommend. Is there an insurance agency and they work with…read moreseveral companies in the state of California to offer the cheapest price. Ask for Juan, Jose or Jasmine.

We were interested in coming in to to get a quote for auto and renters insurance. We drove to the…read moreaddress listed on their yelp page but it doesn't exist. So we called hoping to get better directions. Manny answered the phone and offered to take the information over the phone but we wanted to do this in person. He then transferred us to someone he said 'could get us in touch with a local agent'. Great, except the number he transferred us to had no option for someone looking for a quote and no option to speak to a live person. So I called back, Manny again answered. I told him the number he transferred me to wasn't working for me. He said NOTHING but transferred me back to the SAME NUMBER! WTF??? Very rude and unprofessional. Cannot recommend this business AT ALL.

Thank god for this office. No DMV long lines, you can go here for all DMV services. Very nice and…read morefriendly customer service.