Had been without AC for over a week! Called and they were able to come out same day and had it up…read moreand running within 15 minutes! Incredible customer service and will definitely be using them in the future!

Wonderful company. Quick response in emergency times, my furnace wasn't working. Thank you Darren ,…read moreLisa and Brandon. Honest and do such a great job! So reliable and they know their business.

I'm distressed to hear some of the one and two star stories. I see they are recent posts. I was a…read morecustomer from 2014-2016. Used their maintenance plan and spent almost $2000 over that period. Some people may think that's too much to spend over two years but my A/C VAC was 25 years old! Of course I kept up my end by nurturing/cleaning our unit as much as I could. I loved the techs that did the semi annual checks. They remarked at how clean the system was. We did some minor replacements on parts but again at that age more things could go wrong. The office people were always superb and professional. We sold our beautiful home in the summer of '16 with that 25 year old system doing its job well. I know without ICE's partnership, I couldn't have done that well.

Called during a really hot weekend and my "contactor" needed to be replaced, $250 for Tech to show…read moreup, and the rest to diagnose and replace a $20 part (contactor), total price was over $500.00 took tech maybe 30mins total, Tech was really nice and friendly, overall just got a sick feeling getting charged 500 for a job I can do in the future with 0 hvac experience.

Our A/C was not cooling, Brian of Fredericksburg responded without delay, located the problem and…read morehad the system up and running in no time. I truly appreciate Brian, his workmanship, his professionalism and his timeliness. Thanks again Brian for a job well done!

Fredericksburg heating and cooling correctly diagnosed the problem with my AC after a different…read morecompany incorrectly diagnosed it. When I decided to replace the whole HVAC system, Fredericksburg Heating and Cooling did the entire job at a significantly lower price than the other company quoted for only replacing the AC Portion. FXBG Heating and Cooling were punctual, professional, cleaned up after themselves, explained the new unit to me, and did a great job in general.

Frank might not be the most talkative guy on the phone, but he's the real deal. He showed up quick…read moreafter I called, diagnosed the issue, ordered the parts, and had the heat back on without any fuss. His rates are fair, his work is solid, and I'll be calling him again for anything HVAC-related in the future. What really sets this place apart is that it's a true mom-and-pop operation--no call centers, no confusing billing systems, just real people doing honest work. You call, you get a person. Frank shows up, fixes the problem, and leaves a handwritten invoice on the kitchen counter.

Frank came out on short notice to fix our broken AC unit, got us taken care of quickly, and charged…read moreus a beyond reasonable price! If you ever need any HVAC work, Frank is your guy! A man of few words, but great at his job!

My AC went out 6pm Monday. I called Cox climate and left a message. Well Sabrina called me right…read moreback. She said Sam was working morning to night but he could be there 2-6pm the next day. Well Sam was at my door at 11am and my ac was back on in 15 min. He replaced the capacitor but said he would be back Friday to put a better quality one in (permanent fix). Have you ever had an AC repairman arrive early to an appointment and fix it in 15 min??? Reputable, exceedingly competent and I'll never call anyone else for AC needs.

Reached out on Social Media to see if any of my friends could recommend a HVAC person, within 5…read moreminutes of my post I was given Cox Climates information, I called them and was pleasantly surprised to hear a genuinely happy person. She set me up with a same day appointment, (with Sam) which was amazing since our heat had stopped working on one of the coldest days of the year. Should expect a call between 12 and 5, but would call if they had anything earlier, well yes he called within an hour of my call, came out and fixed the problem. He could have sold us a brand new heating system and we wouldn't have been any the wiser, but no he was honest and fair. Professional but very real and informative. He sold us not only on his honesty but his professionalism, he gained our trust and business. Thank you.

After American Home Shield sent out a company to diagnose our AC problem (bad evaporator coil), we…read moregot a second opinion from Access Heating and Air as an independent contractor. We had used their services before after a technician from another HVAC company highly recommended them. Although Steven West, the owner who is full of integrity, said he could fix our 15-year old AC, we decided to get a new AC/furnace. We trusted that the quality of the work and the product were high, and the price was fair after comparing with several other companies. Installation went very smoothly, and Steven W. and other tech Steve were personable, knowledgeable, efficient, and experienced. Lisa in the office also had exceptional customer service. We are so glad we found this company, and we are enjoying our new AC/furnace!

HVAC unit died 2 days ago. Contacted Access Heating & Air because they've serviced our units at…read moreour church for years & have a great reputation. They came within a few hours and gave quote to repair unit or replace unit which was 22 years old. They provided all the information for us to make an informed decision and didn't try to pressure us in any way toward any one option. They completed the replacement system (inside & out) today in what seemed like record time! Very knowledgeable, VERY pleasant. Owner is honest and unlike other companies in the area doesn't try to take advantage of folks who aren't heating & cooling experts. I would HIGHLY recommend this company for anyone needing repairs or a whole new system. VERY, VERY impressed with them! Even brought an under-the-house plumbing leak to our attention!

I have purposely waited to write this review so I could see how the unit holds up to the heat…read more We've had some days over 90 degrees for days at a time, and we are comfortable. Let's talk about Douglas. This man...the word is, patient. So very patient with me and my thousand questions. Comparing units and companies, sizes, and fans. Never seems irritated with my questions or my phone calls. Stuck with me even though I had competing companies. He made sure I made an informed decision, and when I am spending thousands on a brand new unit, I need to make an informed decision. On the day of installation, everything was done well and in a timely manner. Everything was clean and they removed my old unit as well. Would I use them again? Absolutely! Would I recommend them? That's what I'm doing right now :) PS: I absolutely LOVE Ecobee!

6yr old AC decided to start rapidly cycling and dumped condensate all over my basement. They came…read moreout quickly and diagnosed it and fixed it for a good price.I asked them to help with another problem, humidity. They slowed my fan down and it immediately helped. Big problem was actually simple. My condensate pump had clogged which flooded and shut down the AC. They fixed it without trying to upsell me on replacement parts. I'll use them again. I didn't get my system serviced regularly, and a wet basement and hot house were the results.

It's the middle of January and we haven't had heat for over a week. Someone came out to fix it and…read moreit worked for a few minutes then turned off again now they won't come back for 3 more days. I'm extremely concerned my pipes are going to freeze because it is 20 degrees. They couldn't care less. Do yourself a favor and call someone else.

The Chase Group was incredibly responsive and was able to get a technician out the same day to…read moreassess our AC issue. They put in a temp fix until they could come back out the next day to fix the condenser. Very friendly staff and they kept me up to date with next steps. Very reasonably priced. Thank you!!