I have purposely waited to write this review so I could see how the unit holds up to the heat. We've had some days over 90 degrees for days at a time, and we are comfortable. Let's talk about Douglas. This man...the word is, patient. So very patient with me and my thousand questions. Comparing units and companies, sizes, and fans. Never seems irritated with my questions or my phone calls. Stuck with me even though I had competing companies. He made sure I made an informed decision, and when I am spending thousands on a brand new unit, I need to make an informed decision. On the day of installation, everything was done well and in a timely manner. Everything was clean and they removed my old unit as well. Would I use them again? Absolutely! Would I recommend them? That's what I'm doing right now :) PS: I absolutely LOVE Ecobee! read more

6yr old AC decided to start rapidly cycling and dumped condensate all over my basement. They came out quickly and diagnosed it and fixed it for a good price.I asked them to help with another problem, humidity. They slowed my fan down and it immediately helped. Big problem was actually simple. My condensate pump had clogged which flooded and shut down the AC. They fixed it without trying to upsell me on replacement parts. I'll use them again. I didn't get my system serviced regularly, and a wet basement and hot house were the results. read more

Great Customer Service!! Wanting to replace both units at our house I contacted 3 local companies to obtain recommendations and estimates. Company 1 arrived promptly and after looking over the systems discussed options and promised to have an estimate ready by Tuesday of the following week (appt on Friday). Estimate never arrived and it took me calling the company to request it and it still was another 24 hours before I had it hand. Company 2 also arrived promptly and after looking over the systems showed me a gaping hole in the attic unit which has been there since the furnace was replaced over 4 years ago, so it seems that I've been heating and cooling the attic. Fancy sales pitch and estimate in hand before they left. Complete Heating & Cooling was the last one to provide an estimate. Daniel also arrived promptly and surveyed the units, also identifying the hole in the attic unit, which he offered to provide a temporary solution with aluminum tape (made a difference in the cooling). Written estimate in hand. When I contacted each company to discuss options and pricing it was only LouAnne from Complete who promptly called me back. Her knowledge and personality and the '"step above" that Daniel took sold me on this company and although it was another few days before I made my final decision no contact from Company 1 or 2 until I had already contracted with Complete. Installation was scheduled and with my agreement both units were installed in the same day. 10+ on this part of the process. The units have now been in for a week in 90 degree weather and we are pleased so far. As we chose to go to heat-pumps we will see in the fall if our propane use drops as we sure hope. read more

Highly disappointed!!! A Tech came to my house to work on my fireplace on February 17,2015. A part needs to be replaced, the Tech called his office and got a quote for the part. I wrote a check for the amount. After a few days I got a call from the company stating that they are still looking for the part. Finally they realized that they can not get the part and are sending the Tech back to my house to reinstall the part. We couldn't come up with a day that they were going to be in the area (I'm in Fairfax) until after Memorial Day. They didn't seem to have a problem when I called them to see if they will come and check my fireplace but to come back to reinstall the part they took...well that's another story. As of 5/26/15 no Tech, no part!!! I even wrote them an email, no answer as of yet!!! I had used them before and was happy with the service and work...not the case right now! read more

Long story short. Our cooling system was struggling to keep up with the rising spring temperatures so we called in who we thought were going to be the experts. An appointment was made and the technician showed up on time. So far so good. Yeah, not so much. Hold on, cuz it only went down hill from there. The technician proceeded to poke and prod our two hvac units like a surgeon assessing a patient, he then made a trip up into the attic, went back out to the outside units and hooked up his refrigerant pressure testing system. His diagnosis was that one system had a leak; he then proceeded to inject 4 pounds of unobtainable magical cooling gas ($125 a pound) back into the unit with the hopes of reviving the casualty, thankfully it did. When he had completed his assessment, he proclaimed that the prognosis was dire, both units were on their last legs and needed to be replaced and that'll be $500 dollars please. I will end with this: Do your research, check and then check again. When you are done checking, check one more time. read more

Only July 2, 2017 my husband and I came home to find our AC unit was not working properly. It was blowing warm air and we knew something was wrong. First thing in the morning on Monday, July 3rd my husband placed a call for a technician to come out and look at our unit. We were told we were the 2nd call of the day and a tech would be out by 11AM depending on the time for his first call. Well the technician, Emilio, was at our property by 10:30AM. He spent approximately 30 mins assessing the issue and based on his knowledge he determined we had a frozen coil, a possible $2600 fix and that is only if the compressor did not blow when repairs to the coil were made. His recommendation, because our unit outside was 22 years old, was to replace the entire unit. Now my husband and I knew this was going to be something in our near future but were not expecting it to be so soon. Emilio spent the next 2- 2 1/2 hours on and off the phone placing our request for the system we would want. Due to the sales rep not being available that day, Emilio was relaying all our information to the office. He made sure that everything asked from the office was explained to me so that I could understand it. My husband was not home at the time but when he came home I praised Emilio. Our set up for our unit is an outside closet that holds our ac unit, furnace and hot water heater. All three units were very old and when we planned to replace it we were going to do all three units. Emilio worked very hard to get all our information to the front office so that we could be contact later in the day with official quotes, this including duct work in our attic because that too was very old. While waiting for the first quote to come through we had two other companies come out and provide quotes for everything we wanted. Every company we talked to ranged about the same cost for all the replacement units and resealing the duct work. The reason we chose Complete Heating and Cooling was because of the amazing customer service provided by Emilio and LouAnn, who on her day off spent hours on the phone with my husband to provide us with a very competitive price and to help us with financing. Not only did LouAnn spend hours on the phone with us but at 8:30PM on Monday night she drove to our house to deliver a floor unit and window unit to be used while we waited through the Holiday for work to start on our units Wednesday. I don't know what we would have done if we did not have those temporary units. On the first day of our install (July 5th) the crew came, Greg was our man contact. Greg spent all day at our home working in our attic on the duct work, which apparently needed a lot more work than was initially told. Greg and LouAnn went above and beyond to fix the duct work in the attic. They worked on our hot water heater as well so that we could have hot water that night. Greg and his partner did not leave our house until after 5PM. They returned the next day on time to finish our AC unit and Furnace and install our new thermostat. Again the crew spent all day at our home, not leaving until almost 4PM. He went over the thermostat instructions with my husband and told us to call if we had any issues. Here we are almost a week later after install and we could not be happier with the purchase we made. In the beginning of this whole process we were worried it would take 2 weeks to get the install complete, but it only took 2 days from our first call to the office. I have been sending out several reviews for Complete Heating and Cooling because I feel that if you're in need of repairs or replacements you want to have a reliable, honest company to do the work and do it right the first time. Complete Heating and Cooling did exactly that. We can't thank LouAnn, Emilio and Greg enough for all their hard work and dedication to their customers needs. We will sending all our family and friends to Complete Heating for their HVAC issues. read more

I am very impressed with how ethical and professional this company is. I have used them multiple times for two homes and I got great service. I highly recommend them! Great service and fair reasonable price. read more

What a great team! They have a rapid response time! (Who isn't praying for that??) I gave them a brief description of the problem. They were prompt, efficient, friendly, and informative. They have been here twice since end of May and did a great job both times. I would definitely use them again and recommend them to anyone! Thanks guys! read more

These folks are pirates point blank. My heat pump quit working right in the middle of winter. So I give them a call and the tech came out and did a diag and told me that the step down transformer was bad ( Which he had on the truck and could replace right away.) the jumper was missing in the Tstat for the emergency heat and the defrost control board was bad ( which they would have to order.) So simply adding a jumper and replacing a transformer ( Which I found out I could buy for fifty bucks, but they charged me over $200.) cost me $400. I thought that was the end of it and when the defrost board came in, they would be back to install it. Well a few days later I get the call that it had arrived. I told the person on the phone that I would leave the gate open so the tech could get in. They wanted to know where I was leaving the other $300 check after I just gave them $400! So I told them to stick it, went on Amazon and ordered up a new defrost board and installed it myself for $25. If you are in a bind with an inop system, I would try and find another company because these folks are the dishonest auto mechanics of the HVAC world. read more