Due to an injury to an achilles tendon my husbands doctor suggested he wear cowboy boots. So off to French's we went as they are a local landmark here in Crossville. Walked in-three women behind and around the counter....crickets. No one even says hello. We start to look around and I'm talking to him about brands, sizing and heel styles thinking someone will come and help us. Nope-we were never acknowledged, not once. After 5 minutes or so, we walked out to take our business elsewhere. They didn't comment on our leaving either nor did anyone say "thanks for coming in". One thing I can say that's a positive-they are consistent....in providing the absolute worst customer experience! We walked in ready to drop whatever it cost, to get my husband good boots-and left with nothing except a sour taste in our mouths. I'll never go back and I'll tell everyone I run into to avoid it as well. Off to Knoxville now! PS With the advertising they do I was expecting a huge selection. There was no selection. A good selection of work boots, zero selection and a traditional cowboy boots. Only a few brands offered and very limited sizing. read more

What a great locally owned independent shoe store. You can't fine these kind of stores these days. The upstairs 2nd floor was the bargain basement. Lots of great deals there. There was such a variety of shoes I had a hard time deciding. I felt like a kid in a candy store. All merchandise was well organized. It was easy to find my size. I picked up a great pair of Florsheim dress shoes and a pair of Keen hiking shoes each for $50 bucks! Larry, the stock/salesperson, was so helpful. Great guy! If you are in or near the Crossville area, I highly recommend this shoe store. It's worth the trip. read more

I was in there today, and over heard the employee Pam French of all people talking very rudely to another customer. I'm sorry, if your going to work with the public, you need to have a better personality than that and know how to treat the customers! read more

Great employees, great service, reasonable prices. The selection is not the best, but you can not beat the service! Highly recommend!

Great selection of shoes! Hubby broke his shoelace and this was about our 3rd or 4th place trying to find the right length. Very helpful and patient especially for such a small purchase. The resale side was a bit confusing to the first time visitor. Makes sense now knowing it is an outlet for online returns. read more

Good variety, decent prices. Shoes are organized well, clerks are available to help. Enjoyable shopping experience.

This is one of my best discoveries in the area. Great store, lots of fun shopping, great sales folks who are helpful and fun. If you like QVC items, you will find clothes, housewares, etc. at prices that are generally half off burt sometimes even 1/5 of the QVC price when they do a special sale. shoes galore (good brands) and be sure to go upstairs for more bargains. Or in the warehouse behind the store. Crossville is a delightful town so plan on time to explore. BUT be sure to explore this store!!! Shoes might be the least of your finds!!! read more

Just made my third trip to Crossville in 14 years. The last two stops were to visit French's Shoes, whichever I discovered on my first trip. It seems I always find several pair I can't leave there. Nice people too! In this, the original location, they still have a room with catalog returns for spectacular prices. read more

Great selection of boots and no pushy sales folks... They are there for you if you need them. My husband found a great deal on the 'rack' which is their clearance section. $300 boot for $89!!! read more

My daughter came from MO to get her boots repaired and I had a new zipper put in my leather purse and of coarse they did a get job. Marilynn read more