I was striking out searching for a specific bike in an XL frame for me, and it appeared that…read moreCyclepath had it in their stock. I was travelling to the Okanagan, so chatted with Nick to confirm. He was incredibly helpful with me from there: found it in their warehouse, arranged to have it put together (including sorting a glitch), so that I could test ride (even recommending a route for me to try some hill climbing), and do a (great!) deal (including some accessories I was pleased to see they had in stock) before I left to drive home. I am thrilled with my new ride, and so appreciative of how Nick dealt with me. It appears their regular awards are warranted!

They helped me right away they are some of the nicest people ever they Had some amazing equipment…read moreand everything thing I needed for my bike I highly recommend checking them out

Fast, nice and accommodating folks! Plus they're working to support those with disabilities.read more

Have great staff very knowledge,also the equipment is rate at the number one in the bike industry…read more Have a Happy Christmas and all the best in the New Year to you also your family and Everyone one also . Thanks Mitch

Huge thank you to Wade. We were on holiday and had an issue with our battery chargers. So thankful…read morefor his advice and help. We also appreciated his follow up the next day to make sure the chargers worked and that our holiday was going well. Great service and we would highly recommend BIKTRIX Kelowna

I brought my bike in for a tune-up, and to get wheels changed. Within minutes of my first ride,…read morethe gears constantly slipped and shifted on their own. The brake pads were rubbing against the rear wheel, slowing me down. These are rookie mistakes, and I expect the bike to be running better after a Level 2 tune-up, not substantially worse.

Took two pairs of skiis in to have them tuned and set up to the new boots. They tuned both pairs of…read moreskis. But they wouldn't fit the boots to one pair of the skis. They said bindings are too old. Why would they tune a.pair that can't be used and charge me for it. Totally unhappy and won't be going back. It is really to bad, I was considering buying a new Levo in the spring. I'll get a Reign E instead.

I had no idea what I needed for my bike, but Tao was a superstar and was very helpful. I'm…read moredefinitely happy with the value and the price. Thanks for going above and beyond.

This is my favourite bike shop in town. The staff are extremely knowledgeable and friendly. They…read morehave everything you need, and if they don't have it they will happily order it in for you. They have a great eye for detail and always go the extra mile. Their prices are low and their location is hard to beat.

Brought my bike (full xtr, sram xo, push industries custom tuned suspension) in for some minor…read morework. The work was not completed properly and it was very evident that the bike was not taken out for a test ride prior to returning it to the customer. I returned the bike to the shop a few days later and the issue was resolved. The brake lines and shifter cables that were replaced were poorly reinstalled and barely held onto the frame with only a couple of zip ties, and I had to rectify once a had the bike back home. On top of everything, I was charged for a 'tune up'. There was ABSOLUTELY NOTHING wrong with this bike prior to going in. I'm not sure how they can justify charging for a 'tune up' IN ADDITION to the requested work. AVOID. POOR WORKMANSHIP AND CUSTOMER SERVICE.

Avoid this store worst customer service ever. Went in there looking to purchase a bike rack for our…read more2 e bikes. Spoke with the salesman there told him we had 2 Rad bikes the model and the weight. We purchased the rack that was recommended by the salesperson brought it home and our bikes did not fit. When it was brought back to the store we were told there would be a 20% restocking fee. Not once were we told by the staff that there was a store policy of a 20% restocking fee if we had been told we would never had bought the rack especially with a price tag of $1200. We are now out $230 for an item we never used an item that we were told would work for our bikes. Checked our receipt and no mention of the restocking fee there either. When we contacted the owner he stated it is mentioned on their website... seriously? We did not buy the rack on line we bought it in store with the false confidence we were dealing with professionals. What a joke. If looking for ebikes or accessories or parts your best to deal with a reputable business.