Avoid this company, they cheating the costumer, and cheating the employees use well, they don't pay the cleaners, and they don't refund the money back for customers, Avoid, avoid this ghost company 1 Answer read more

Really terrible experience.From all the positive reviews I have seen I can either gleam that there are a lot of friends of the company putting in positive reviews for them or I was just singled out. I booked an 'end of tenancy' clean just before we moved out. Fresh and Clean took the payment and 2 cleaners turned up on time. So far so good. Neither of them seemed to barely speak a word of English, so communication was a problem, but I trusted they knew what they were doing so I thought that would be fine. I had the day off work so left them to it and went out for a few hours to give them the space they needed to work. I arrived just as they were finishing up and stayed out of the way until they were done. I noticed after they had left that a couple of things had been missed. But I decided to let it go and we had to leave for the evening. However, the next day as we were making final moving arrangements and having one last sweep round I noticed how bad a job had been done: - The fridge hadn't even been touched. I had to fully clean this inside and out myself. - I had upturned the mattress in the bedroom against the wall so that they could clean the carpet. I would have hoped the cleaners would have had the foresight to slide it across to clean the area underneath. But they didn't, so when I moved it that area of the carpet was discolored as it hadn't been cleaned. - Skirting boards hadn't been cleaned - Light shades were untouched and very dusty - Walls in the hallway were also not cleaned and very dusty - One of the corners of the bedroom was completely untouched As a result of this, myself and my partner had to do a mad sweep round of the property ourselves to clean up everything that was missed and do so in time for the estate agents arrived to carry out the check out. I was in contact over email for well over a week with Fresh & Clean, detailing everything that had been missed with photos. I was polite about it, but I would have expected a partial refund out of courtesy. I wasn't asking for much. But seeing as the service I paid for wasn't carried out I don't believe a small reimbursement would have been much to ask for. They consistently refused, and kept saying the best they could offer was sending out someone to do a reclean. I think this is a very clever, and quite sly offer because they must appreciate that most tenants would have left the property and so the service would be totally useless. It really shouldn't have been such a big deal to knock a fraction off of my fee. So poor customer service can also be added to the list. And to add insult to injury, they said the best they could offer me was a meager 10% discount on any future services from them. Like I'd ever give them anymore money after this terrible service. If I'd known it was going to be this bad I would have saved what was a great deal of money and both myself and my partner would have cleaned it ourselves. I appreciate this is a long message. But if you are reading this I would encourage you to AVOID. read more

Hired them for an after build clean. Left keys as was going to be there 10 minutes late. Arrived to find two female cleaners acting awkward with a number very large bags (which i thought was strange as its a small flat). They gave a fake number plate for parking (Not registered with DVLA). Stayed for roughly 2 hours and the clean was sub standard for £150+ (inc vat). £500 worth of items missing including make up, pots and pans, and sonus speaker. Keys were also missing. Reported to cleaning company who took no responsibility and said they would side with the cleaners. They lied about other contractors being on site at the same time. No one else was on site. Bitter pill to swallow. Given the option again we wouldn't touch them with a barge pole. read more

Terrible service, would recommend using any other company for end of tenancy cleaning. Contractor turned up over two hours late and couldn't speak any English which made it very difficult to explain what needed to be undertaken. As they were late I wasn't able to check that the final clean was in order. The landlord informed me that the clean was not up to standard and was subsequently charged for another re-clean. The disappointing reaction was the aftercare service where they refuse to take any responsibily (claiming you should be there at the end of the service) and not offering a full refund. Very disappointing. read more

The worst clean ever. Don't even think about using them. The first time round I had to change my appointment and they charged full price, and I had to pay agin. Then, when they did clean they left the place very dirty. They offered to re-clean and then sent someone but that person didn't even attempt to clean and theft the place exactly as it was before. These people are crooks - i imagine any good review is written by themselves. The cleaners didn't speak english so it was near impossible to communicate. the worst waste of money read more

Fresh and Clean were employed by my tenants for end of tenancy clean. Despite charging for end of the tenancy clean, I noticed that the clean was superficial and some of the thing were missed. The cleaner had cleaned top two drawers in chest of drawers and left rest of the drawers thinking that we would only be checking the top two drawers. The hob and oven had burnt marks so they had cleaned the top of the oven rack but the underneath of the rack was still dirty and not cleaned. The tenant emailed the company straight away as I had pointed out that the cleaner will have to come and reclean the flat. I did not receive any reply from the Fresh and Clean as the tenant had handed back the keys. Eventually an appointment was made for the cleaner to come on 6 April 2019 after 3 weeks from when the end of the tenancy cleaning was done. The cleaner never turned up and I have emailed and left voicemail messages but they are ignored. Do not use this company for end of tenancy cleaning. It would be better to get a cleaner for 10 hours to clean than pay for end of tenancy cleaning where the cleaners just come for three hours and do not clean thoroughly. read more

We were looking for a company to do an end of tenancy clean and were a little low on cash so had to look for someone a little cheaper. We read the reviews and decided on Fresh and Clean London. What a mistake!!! Firstly they arrived 2 hours late to clean the place. We went for dinner and came back 2 hours later and they were only half way. We couldn't stay any longer and left them with keys so they could lock up when they were done. The next day we went to complete the check out expecting an immaculately clean flat and were disappointed. The carpet clean had not been complete, the kitchen cupboards weren't cleaned inside or on top and the kick board hadn't been cleaned. The skirting board in the second bedroom hadn't been wiped down and the glass shelves in the en suite hadn't been cleaned. We put the complaint in the same day expecting a quick turnaround as they had a 100% satisfaction guarantee. We struggled to make contact on the day, then struggled to contact them on the follow up the following day. After 4 days there was still no solution and the landlords then took over and ordered in another full clean with carpets and charged me £620 for the pleasure. In hind sight I should have spent the extra money initially and it would have saved me in the long run. I advise not using them. read more