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    Fresh Crystal Cleaning

    1.0 (1 review)
    Closed 9:00 am - 5:00 pm

    Services - Fresh Crystal Cleaning

    Carpet cleaning

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    13 years ago

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    Jen P.

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    Zerorez Cincinnati - My carpet not being cleaned because Zerorez doesn't show up for their appointments.

    Zerorez Cincinnati

    (33 reviews)

    Had my carpets cleaned yesterday with this company and wish I would have read the reviews here…read moreprior. My appointment window was 12-3. I received a text at 2:30 stating they were 54 minutes out only for the technician to arrive at 4. The technician was having issues with the equipment and took almost an hour after having to call the office many times to actually get started. He did add the odor elimination to all 5 spaces after I paid extra for just one room. The carpets looked fine after and seem to be drying as expected. After he left, I noticed that there were some small things like, he must have hit my daughters desk with the machine as one of my daughters Lego sets had fallen an broke (she's in college and not home so I knew it wasn't her). Overall, the carpets are clean and I'm happy with that but the experience itself was less than par. I didn't complain about the late arrival, lack of communication or anything else and was just hoping that the technician would do something automatically for the inconvenience. I honestly was just happy when it was done. It took over 2 hours for 1100 square feet with no furniture needing to be moved.

    Absolute joke of a company. Had an appointment set for 5/7 anywhere from 10am to 1pm. So all of the…read morefurniture is moved, and basically the whole day is set aside for them. They call, with an automated line by the way, no actual person, and canceled the appointment and said it would now be 5/12 between 3-6pm. Absolutely not. When we called and actually talked to a person it was also terrible customer service and more of an attitude. Didn't even try to keep us from canceling. Save yourself the wasted time and possibly money and just call somewhere else. There's no picture to share since they couldn't show up to do the job they agreed to do.

    Fresh Crystal Cleaning - homecleaning - Updated May 2026

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