I went here for a cleaning and exam and was given a treatment plan. When I arrived for my second…read moreappointment, everything changed. I asked on my first appointment if this included all the work that I needed, and she said yes. When I arrived to start my treatment plan, I was told this was for today's visit and given a new treatment plan cost of over $19,000 as my part to pay. They tried to tell me it was a misunderstanding, but I asked several times if this was everything I needed, and was told yes. IT WAS DECEPTION; they should have given me that treatment plan at the beginning. I left because now I don't trust you.

Here is my review…read more I am a 100% disabled veteran who was sent to PDA from the VA to get my teeth fixed and things started out amazingly; felt comfortable, this is important as my disability is related to healthcare and feeling ignored due to a botched surgery and failed aftercare! PDA sent me to the Wilkesboro PDA office for a second opinion; I went as I wanted to make sure i was getting the right treatment and a second opinion made sense. I arrived about 20 minutes early to my appointment and let them know im im early and they said to wait in waiting room and ill be called at my appointment time. Appointment time came i physically watched people come in and get taken back for appointments AFTER MINE. One guy was called back named Todd we even asked "Which one" ugh it was the other one! i waited approx 20 minutes after my appointment time (total of about 40 - 45 minutes total, yes early was my part) but not being notified or updated and left alone to my own devices and feeling ignored by healthcare.....YET AGAIN....triggered my PTSD so I left and told them ill reschedule when they actually had availability. I left and called the troutman office and scheduling and told them what happened and said NEVER EVER send me to that office again and let me know next steps. NOTHING....RADIO SILENCE.....called VA they calle dthe troutman office who spoke to the office manager who sai dit was all my fault and had the audacity to have the wilkesboro office call me.....HELL NO!!!!!!!!!!!! IF YOU'RE GOPING TO HANDLE VETERANS WITH DISABILITIES DO BETTER!!!!!!!!!!

Seen there one time recently. Seen on time. Had excellent cleaning, X-rays, and check by Dr…read more Bhende. I'll be seen there again. Good experience.

Shouldn't always read one review. This dentist office was recommended to me by a coworker. I had no…read moretrouble getting a appointment and the staff was nice and very informative. And also accepts Blue Cross Blue Shield insurance something that can be difficult to find in Hickory.

Be careful of Dr. Joshua Millsaps in Hickory. While Dr. Millsaps is OK, they are not in any dental…read morenetwork. I did ask before our appt, but when they filed our bill to our insurer, we owed over $300 for a basic exam and cleaning. We usually pay nothing and when I spoke to their rep, they said that are not a part of any network, so our share was over $300. Lesson learned on my part, but be careful if you have insurance and use their office in Hickory!

Friendly staff and dentist that really tries to help their patients instead of line their pocketsread more

Needed emergency extraction, Dr. Yang and his staff got me in and out with the utmost care I highly…read morerecommend this dentist office. I will be recommending this office to my friends and family

I DO NOT RECOMMEND. I have been going here for over 12 years along with all my children. Today my 5…read moreyear old needed work. He failed to properly numb her mouth and then proceeded to ignore her cries that she felt it for over 10 minutes. Finally realizing he didn't do his job correctly , he tried numbing again and YELLED IN HER FACE when she flinched. YELLED AT A 5 YEAR OLD. No patience, rude, condescending and unprofessional. Offered no apology then proceeded to ANTAGANIZE her because she was still crying, hyperventilating, and traumatized due to his unprofessional and violent behavior. I immediately signed release forms for entire family to leave his practice. Front desk and assistants are awesome but he needs to hang it up.

The mistreatment and disrespect my mother and I received at Cox's office this morning was an…read moreabsolutely disgusting experience. She has been his patient for a few years so I already knew her past trauma with them. I am mom's caregiver. She is elderly and wears dentures. Cox fitted her about 3 years ago but it took 4 tries over the course of 6 months to get it right. Mom was in constant pain from sores because the denture didn't fit right. The sores had to heal so she couldn't wear the teeth at all between the multiple mis-fittings, and wasn't able to eat solid food. She dropped weight as a result and having no teeth affected her self-esteem, so it was a difficult and stressful time for her. Finally Cox got them fitted right and all was well until a recent cleaning when they insisted she needed them adjusted because she lost weight. Mom did not request this and even told them the dentures were comfortable. She was apprehensive and didn't want to risk it or go without teeth, but Cox's office persisted. They called our house and left messages for weeks, promising everything would be fine. Mom finally consented after many times saying no and telling them she was worried. They made the adjustments and she described to Cox how one side felt higher, but was ignored and they sent her home saying if you need anything just call. When she chewed, the edge of the denture was sharp and cut her. I found her in pain on the sofa holding the side of her face and her denture had blood on it from the cut, and she couldn't finish her meal. I went to Cox's website to make an appointment and indicated an emergency, stating details about the sore and needing to be seen right away. Mom couldn't sleep last night for being upset and in pain. Before daylight she woke me up that she was in A-fib for 1 hour. We went to urgent care and the doc confirmed the main cause for this A-fib episode was her stress and anxiety from this situation. He said there is a bad ulcer in her mouth and told us to go to Cox and tell him HE said to fix the problem NOW. Those were the doctor's words verbatim. We got home at 10:30 a.m. and expected Cox's office to have called about the appointment but nope. So I called and explained how mom's denture caused an ulcer and that Dr. G** was sending mom to them today to have the denture fixed. When we got there mom sweetly explained the entire situation to the receptionist who said she was putting the notes on mom's chart. Then mom sweetly explained it to the hygienist and asked for something to put on the sore like Orajel but the hygienist didn't acknowledge mom's request and showed NO empathy or compassion. When Cox came in, he first asked mom if she slept in the denture and mom said no, that she was trying to eat. He said, "You never want to sleep in them, make sure you take them out before bed." I confirmed to him "She takes them out before bed but she wasn't able to sleep last night at all. This happened when she was eating, she says she felt something sharp back there cutting her." He ignored me and started grinding the denture, telling mom there was nothing sharp on it, that maybe she had just felt a pinch, that he only sees a tiny sore, and talked about how all of this is perfectly normal anytime you get an adjustment. Completely dismissive. I told him we didn't understand why she needed an adjustment and how it brought on anxiety and trauma for her to the point she had a life-threatening emergency. As a healthcare provider he needed to know of her past trauma and how she had been scared to do this adjustment when Cox became furious at me and snapped "Do you think I just do this out of the kindness of my heart?" He defensively said he had nothing to do with her A-fib and took his mask down from his face, visibly very angry at me, berating me right over my mom's head as she laid there in pain and with a heart condition. He told me to "get out" and waved his arm. I said "She told me you guys have been nice to her and I appreciate that but I don't want her to come here anymore after all of this." And Cox said, "Neither do I" and he got up and totally left my mom laying down there helpless. Then the hygienist handed me the denture and I said "My mom is your patient and is your priority so you need to fix this (the denture)." She smirked and said with sarcasm, "We're done, bye" and she left too, and we could hear them down the hall laughing while we sat there in tears for this awful day. While I was in the bathroom, my mom found Cox and crew and they had the nerve to tell her they were offended by me and thought I was accusing them of causing her A-fib. She had to explain it all over again to them and then they acted happy and finished her denture. How dare they dispose of her like that and try to get sympathy from her that they were offended, instead of focusing on how to keep her safe and healthy.

Very good Dentist and friendly staff that really cares l highly recommended him he's fixing aspen…read moredental's mistakes for me.

Recently (2025) Dr Drake bought out the former owners (McConnell). Much of the support staff…read moreremains, so really it was a nearly seamless transition in my view. Some non-dental system updates (text reminders especially) are welcome upgrades. I feel that I have received solid dental work without any pressured upsells. I can highly recommend.

Best dentist office period! My whole family puts the care of…read moretheir teeth in Dr drake's hands. The whole staff is personal and welcoming. The dental hygienist are very gentle on your teeth and caring. I highly recommend.

This facility is state-of-the-art, using the latest in technology to provide an exceptional…read moreexperience. The staff are friendly, helpful and go out of their way to make sure you stay comfortable and informed. Dr. Sigmon is extremely knowledgeable, yet he speaks to you as a peer and makes sure that you understand everything in plain language. The scheduling and billing team is awesome and they make it very easy. I highly recommend Compass Dental!

I am a long time patient of Compass Dental. Dr Sigmon is a fantastic dentist. He has done multiple…read moretreatments on my teeth over the years. I trust him with all my dental needs, and he dose a great job. I think he has a great staff, and I would recommend them to anyone.

Dr Sain's office is a warm and inviting atmosphere. You are greeted as soon as you come in with a…read morewarm hello and a smile by Kathy. The hygienists are friendly and engaging. I can tell they genuinely care about putting their patients at ease. They explain what they are doing before they do anything. I've had a lot of work done in my mouth over the course of my lifetime and I never get nervous to go. I recently had to get a filling replaced and I didn't even feel the numbing needle. Every time I go in, Dr Sain remembers me and asks about what I've been up to. The office is super-clean and Covid prepared with masks, face shields and gloves. Lastly, they don't overbook appointments and are always on time.