It was my first time using a cleaning service but I had a lot on my plate and I just needed to get…read morea few things off the list. I found this service through Thumbtack, they were one of the most popular businesses in this requested service. It was really easy to communicate and book. They reached out by text and through the app and were available to answer any questions I had. I chose their available time frame and unfortunately they showed up later than anticipated. However, when the two maids showed up and started working immediately and didn't rest. At this rate I felt I was the one being lazy so I started cleaning right alongside them in another room. They were friendly although I wish they took more care with some of the items. Like in my kitchen, instead of moving things over in an orderly manner, she just kind of tossed everything in an area to clean. So some things spilled out due to this. But aside from that, the place was left sparkling and spotless. They do have a maintenance price when you want them to come back to maintain the home. I fully intend to use them again.

The interactions with my project manager is always very pleasant. The cleaners were very friendly…read moreand did a good job. The first time I hired 2 cleaner for 2 hours and they did such a great job I am using this company weekly.

I wanted to leave a stellar review but in the end the customer service and the cleaning service did…read morenot deliver at all. I moved out of my 2bed 2 bath condo and needed a deep cleaning service asap to have it be ready for renters to view. When I called, Manuel was incredibly professional and informative, and was able to slot me in for the next day. I opted for the move in/move out deep clean service and left specific directives over the phone of what areas needed special attention, mainly my laminate wood floors which had some white caked on dust from a rug pad that had been on the floor for ten years and left white residue that needed a bit of extra cleaning to get off. The three cleaners that came were very nice and did a good job except for the following: My sink did not look like it had been cleaned with stainless steel cleaner and was did not look clean. My white quarts countertops also did not look cleaned with the right cleansers and I had to go over them again with a magic eraser. The main problem was the floor. I pointed out there were several areas that still had white powder on them. I pointed it out and even got on the floor and started to rub them with the magic erasers. The cleaners saw me doing this and when I said they should give it another pass they didn't and just left. I had to spend another 30 minutes going over with a magic eraser. When I called to let Manuel know, he told me the service had been completed and offered no solution. I insisted that me having to do it myself means the service had not been completed and asked for a discount. They offered me $20 off of a $320 dollar service and then when I saw my receipt the next day there was no discount. All in all, I would not recommend them as the customer service is nowhere to be found. As a first time customer I should have been offered a free clean or a larger discount for services not completed. Look elsewhere for your cleaning services. Bright home Solutions doesn't look out for customer satisfaction.

After the incident customer care called me personally to follow up. Although they never took…read moreresponsibility for the scratched glass, service in other aspects have improved and they've even sent a team to re-clean the kitchen floor once, after I complained it was still a bit greasy.

I was very happy with both quality and value. Their team of 3 showed up and thoroughly cleaned my…read moreentire house. I will use them again.

Fantastic deep, move out clean! I engaged Atlantis Cleaning for a deep clean after I moved out of…read moremy friend's house. The homeowners had specific (and changing) requests regarding particular areas. From the initial communication through completion of the service, Elif demonstrated professionalism, reliability, and close attention to detail. She was willing to accommodate the homeowners' desires. She left every surface in impeccable condition. The pricing for this cleaning was reasonable. I recommend Elif and Atlantis Cleaning to anyone seeking a dependable and detail-oriented residential cleaning service.

Do Not Hire!!! Hired her team 3 times. She charged me the same two times in a row but for the last…read moreservice she hiked the price by $125 with no warning. On the day of the cleaning she sent her team 45mins early after I explicitly stated I could not do any early than 3pm that day. The women who clean arrived confused and unable to communicate with me. Our of kindness I didn't want to turn them away so altered my work day to accommodate them. I alerted Inez to my displeasure with the scenario and she replied I should not have let them in. What a terrible employer. I have more empathy for her staff than she does. Please don't make the mistake I made. I'll be finding Services elsewhere!

Did a great job on our party clean up. They were very flexible with us changing the time last…read moreminute. They missed a few things and it was not clean like when a normal house clean is done but 100% better than the night before. Expensive for sure but if you don't want a mess the day after I would go for it! Thanks team.

The two ladies who worked on our home caused serious damage by using too much water on the floor of…read morethe master bathroom. Water leaked through below to the main level ceiling. Now full mitigation/demolition with reconstruction required. They have been unresponsive to communication on Yelp, phone, email since then. Also were over 2 hrs late without any communication.

The team did a great job on my two bedroom apartment. I will be using them again. The price was…read moregreat for the service provided. The team cleaned more than I expected for a regular house cleaning which was appreciated. They were a tad late which was a bit concerning. They were also hired for a move-out clean later in the week - a great job was done again. However, they were over two hours late with no communication without being prompted on whereabouts.

Contacted Home Maid Services in early February to schedule cleaning 2 bathrooms in a single family…read morehome. My late elderly mother's house passed away 1 month ago and bathrooms were messy from looking after her. Being my first time using a cleaning service, the rep on the phone was very patient and professional. She mentioned she was the owner's daughter. She walked me through the cleaning options and prices. Per her suggestion, settled on 2 maids for 2hrs each per bathroom, for a total of 4hrs, with their 1st time customer special. The rep asked me if there was time left over, was there any other areas I would like the maids to clean. I suggested the Foyer tiles. Rep then scheduled an arrival time for around 1pm on a different day as the maids would have a couple other houses to clean on that morning. The morning of the appointment, I was prepparing time to clear bathroom medicine shelves, hampers etc so that would make it easier for the maids to clean. Thought I had enough time since appt was scheduled later for 1pm. At 11:30am, the door bell rang and two young women stood at the door with cleaning supplies. No heads-up, no apologies or even acknowledgment of being extremely early. When I mentioned the oversight, they eyed each other and gave me a look of confusion, which left me apprehensive. I showed them to the bathrooms and they split up cleaning. Was told by the rep that only one of them could speak English, the other Spanish. I could not communicate with the Spanish speaking maid and the fluent maid couldnt be less interested in translating or assisting. I left them to cleaning. Close to 1hr in, I told the fluent maid about cleaning the entrance tiles if she gets done early with the bathrooms. She then promptly leaves the bathroom to tell the non-fluent maid in the other bathroom to move to the foyer; but could only assume as I couldnt understand Spanish. They quickly abondoned the bathrooms and moved thier focus to the entrance. 5 minutes later, they told me they were done, packed up their supplies as if in a mad rush, and headed out the door. This was at around 12:30pm, with 1hr still left on the clock. I, doubt, I calmy asked the fluent maid to stick around a little while I checked the bathrooms to ensure they were cleaned and what I found was a disappointing and mediocre job. There were visible streaks of dust left on the door frames and doors, stains left on the sink. The vanity mirror wasnt dusted, nor vacummed, dust and dirt left in the floor corners etc (see photos). I asked both of them to come back. I showed them the left-over dirt and told them they still had 1hr left and the cleaning wasnt satisfactory. The attitudes of both of them were terrible, but they hastily got their cleaning cloths and sloppily (and barely) wiped off the dust on the doors for about a minute without addressing the other areas. When I indicated the deficiency, the fluent maid huffed and impatiently said, "what do you expect, your bathrooms are very dirty!." Found the response unbelievable, because obviously, that is why they were hired. English speaking maid impatiently said if im not satisfied, take it up with the owners, grabbed the other maid and left. I contacted the company, spoke with the same rep and told her the situation. She understood, apologized and told me to only pay for the time that they cleaned. She said I could leave the payment with the maids, who I assumed were still in the driveway, but when I went outside, their car was gone and they left behind their dirty gloves in my yard as a token of their disrespect (see photo). I struggled with the decision to leave this review on account of the proffessionalism and courteousness that the Home Maid Service rep had over the phone. Seems was doing her best to represent her father's company and even allowed me to mail the payment, which is why I gave them 2 instead of 1 star. But, the bad attitude, terrible communication, lack of pride in doing a good job, disrespectful nature and bad attitude of the maids on duty, I can only vouch for a terrible experience.

I hired the Home Maid Services to do a general cleaning of our house today. The price was good so…read moreI decided to give it a try. The cleaning was generally fine, aside from leaving couple of things which needed reminder to complete. Since there were still 15 minutes left in the agreed time, I asked the ladies to wipe clean a removable window screen, which would have just taken 5 minutes to complete. One of the cleaning staff, Blanca, began to be quite defiant and rude about it -- clearly very poor communication skills and did not treat her customers with any respect. She called her boss, Joe, and he said even though it's not one of the items included in the cleaning, they should just go ahead to clean it, given the amount of time left. I do appreciate Joe's flexibility on this. So Blanca grudgingly wiped the screen. At one point I asked the ladies if they have seen my cat, since the door was ajar earlier and I was concerned that the cat had escaped. Blanca gave me this rude laugh instead of answer my question with a decent amount of the respect. After the ladies left (again, more rude attitude displayed by Blanca while leaving), I spoke to the owner Joe on the phone and he sincerely apologized for her rude and disrespectful behavior. It is because of Joe's apologies, I am giving a 3-star rating INSTEAD of 1 or 2 STARS. I wish these companies know that aside from doing the cleaning well, the staff need to know basic manners and communication skills ... it determines whether I am comfortable to invite them into my house again. Being rude and defiant is not the way to treat their customers.

Griselda and her crew were great. Got an instant quote for my two bedroom townhouse. They were…read moreavailable on the only day I had off. I had expected my flooring to be installed but due to a complication they had to come back on the same day as my cleaning was scheduled. Griselda and the ladies were very understanding and worked around them. They did a great job on the bathrooms. Would use their service again. Price was reasonable for all the work they did. They brought all their own cleaning supplies and took all the trash.

"Great" Cleaning Services is an understatement. They're impeccable, as is my home. I cannot…read morerecommend them strongly enough! Griselda and her crew are responsive, on time, and thorough. They were also kind enough to accommodate me at the last minute when the service I had booked originally did not show. Regarding the services they provided, I am completely blown away. Regular cleaning aside, Griselda and her crew have gone above and beyond! Every basebold mold has been cleaned, every faucet looks like it has been polished, they even cleaned the cup in my bathroom that holds my toothpaste and brush!

Family visiting on short notice. Lots of Construction going on in the house. I called DVM Cleaning…read moreand spoke to Alley and explained the situation. She was so accommodating. The house looked great, the visit went well, I was so happy. I will have them back as soon as the construction is done.

Great service with amazing staff definitely recommend to make your home sparkle. Will need to…read moreschedule monthly for sure.

This company is okay but they need to be monitored. We (my sisters and I) made the mistake of…read moreletting them clear out my father's home without being there to watch them. We were told they would donate items, of which there was a lot of usable items - plates, kitchenware, books, linens, some furniture, etc. In the end we were told they did donate some items but had no receipts to show and at first commented that they gave them to a place that did not give out receipts. In the contract it mentions that receipts would be passed on and items donated. They also didn't follow all the instructions though that could have been due to some confusion. They went about taking shelves off walls which damaged the paint. Parts of the house looked worse. We had to ask for a second coat of paint on basement walls, etc. Not to say the crew didn't work - they did , we just should have been there to watch what they were doing. As to the cleaning, i would rate it as just okay. It wasn't a pristine house by any means and cleaning had not been kept up so maybe they felt pristine wouldn't be necessary. Also a suggestion from the owner of this company had been made to change the drainage outside. Moving a long piece of drain tile, granted the long drain tile did not look so great but it did serve a purpose. After they replaced it will a smaller drainage and rerouted it, we got water in the basement just as we were closing on the house. We ended up having to lower the price due to the small amount of water in the basement. Afterwards, I noticed that the drainage had been changed to being on a 'hump' where the water would flow back to towards the house. We have no proof that their changing the drain tile that was there (above ground) caused the water to drain into the house but I strongly suspect it did.

From the owner: It all began when I realized I was not happy with what my programming job, my Mom was a Real Estate…read moreBroker, and suggested I look into Nee Home Construction, so I did and over the years I have hired crews to clean with over 6,000 homes completed. Then went into residential, office cleaning, hoarding division, to professional organizer, and have another Co with MHIC In Montgomery County. I am very Happy I have and do meet wonderful people along the way, I am and always have been the sole supporter of my Children, s proud Mom, Grandmother.