Jason and the cleaning staff are top-notch. Very flexible with our needs and the communication is…read moregreat. Would recommend this folks to anyone who needs a cleaning service in the metro-Detroit area.

At our age, my husband and I cannot do things like climb on ladders to clean bookshelves, or do a…read morelot of bending to clean floor moldings. I reached out for a good cleaning before the holidays. They did all I asked, including cleaning the inside of the oven. Professional, thorough, and friendly.

I am extremely disappointed with the service I received from this cleaning company. After they…read morecleaned my oven, it has never worked properly again. They clearly used the wrong or harsh cleaning products, and ever since then my oven has been nothing but problems. My oven began smoking after the cleaning, takes an extremely long time to preheat, and now there is a gas leak. It has become unsafe to use and is now completely broken. Before the cleaning, I was not experiencing these issues. To make matters worse, the quality of the cleaning itself was unacceptable. The cleaner washed my dishes, but every single dish was still dirty. I had to rewash them myself because they had food residue and were not properly cleaned. It was obvious that little care or attention was given to the job. I trusted this company to professionally clean my home, but instead I was left with a damaged appliance, dirty dishes, and the expense and inconvenience of repairing or replacing my oven. This was supposed to make my life easier, but it created more work and unnecessary stress. Based on my experience, I cannot recommend this company. I hope they take responsibility for the damage and poor service and make this situation right.

This cleaning company is top rate! They go above and beyond with little touches that set them…read moreapart from others!!

We hired this company for a once a month cleaning. Every time they sent someone new. The last…read morethree times the back half of the house and both bathrooms were NOT touched (cleaned). Very disappointed!

Too bad, the management is striving to be very proficient, however the cleaner didn't know What to…read moredo, let alone How to. Very disappointed in personnel sent to perform cleaning tasks. Too bad you didn't send the person who first cleaned the house. Almost like a "Bait & Switch ". I'm glad you're willing to "give a person a chance", but not at my expense for her first cleaning episode. Two experience's with her. This is the real world, where every penny must count for GOOD SERVICES. I'm very sorry, you remember she attempted to clean my home two times. When I told you I wasn't happy with her the first time, but I too was giving her a second chance, you made no offer to forgive that experience at all. I attempted to pay you, but answered while out of town. I returned your two calls shortly and payed for her first experience at my home . Please consider the CUSTOMER. You were pleasant to talk to, but that kind of service just doesn't hack it, especially with SENIORS. I

An overall great experience. Houz cleaned my mother's house after she moved out. Excellent…read morecommunication from inquiry to job completion. Our cleaner was prompt, thorough, and worked very hard. Appreciative of the total pricing in advance versus hourly pricing which can vary from cleaner to cleaner.

Sadly, I have to downgrade my review after my last experience…read more After the first time, in which I had a deep cleaning of almost my whole condo (minus the basement & 2 bedrooms), I only wanted the den, kitchen, half bath and master bedroom cleaned. This was about half of what I had done previously. I wrote to Smiles Are Maid several times and asked for an estimate, but I didn't get a response. Finally, I just downgraded the size of my home, and when the appointment reminder came, it showed a reasonable price. Amber came on time, and she said there was a change in the work order, which I confirmed with her -- and explained again which areas I wanted cleaned. She started upstairs, and when she was ready to clean the downstairs, I went upstairs. After a while, I realized that I hadn't heard any noise, and I went downstairs to see she'd left, without saying anything. She still did a good job, so I don't have any complaints with her work. However, I was then charged another $84.00 after the cleaning. (They'd charged me more after the first time as well, but I didn't mind that as much, as Amber was there for 10 hours.) I wrote to them several times to ask why I was charged more. When I didn't get a response, I told them that if I didn't hear from them within 48 hours, I was going to take it up with my credit card company. I then heard back immediately. They said that the estimate was based on a one bedroom unit, and that my house was bigger than that. I said yes, it is, but I only asked for cleaning of the areas mentioned, that I'd asked in advance for a quote AND that I'd discussed it with Amber before she started. They did credit my card for the extra charge -- and they cancelled my upcoming service. Again, I asked why they cancelled, told them that wasn't my intention and that I just wanted to be charged fairly for the work that was done. I never heard back from them. So, my final rating: 5 stars for cleaning, 0 stars for communication and trying to keep the customer satisfied.

Switched maid services after 3 years. We had Smiles are Maid come out once and they did a great…read morejob. Problem is they can't get here on time. Second visit again wasn't on time. Apparently my time isn't worth anything as I sit and wait for their arrival. Never made fun of the cleaners cars. Geez what is wrong with you. Only stated that when a car leaks oil and gas they should park in the street. Your 2nd cleaner wanted me to handle her road service. I asked her if she had AAA. I shouldn't have to use my AAA for your employees. As for pictures of me laughing at your employee. Please post them. Quite honestly I didn't even know where her car broke down. So I would love to see the proof. Be very careful Tabatha you're close to slander. Any further posts of incorrect information will be dealt with accordingly. Can't recommend this business. RE: When you have a window of 9-11 you don't show up at 11, when you have a window of 8-9, you don't show up at 9:20. First visit of the day should be an easy appt to keep. Roads have been dry for 7 months now. No weather delays, I would suggest you tell your maids that when their appt is between 8-9 don't leave the house at 8:45. Your 2 hour comment is out of line when I have proof of email and texts that say the 8-9 arrival. Your company is highly unprofessional when it come to customers valuable time.

What a relief to have Beacon clean our home!…read more We used to have an excellent cleaner for years, but the owner decided to retire during the COVID lockdowns and we have since gone through a few others that just didn't quite fit our needs. Beacon offers exactly what we need: They're fast and they get rid of all the stuck on dirt, soap scum, and dust from all surfaces. If there is anything we want them to pay more attention to, they get at it on the next cleaning, and they don't get offended. They use products that make my house smell and feel clean but don't have a lingering overpowering fragrance. They're pleasant to chat with when we're working from home and I feel comfortable leaving them alone to do their thing when we're away. They are mindful of our cats and keep outer doors shut. If you want the following; Beacon is for you too: Reliable scheduling Great communication Thorough cleaning Products that don't have heavy fragrances In/out within a couple hours Affordable and transparent pricing Payment via Venmo We're so relieved to have found a good fit for our home cleaning needs!

I am so glad that I chose Total Purity Cleaning Services. They were very professional, prompt and…read moregave me a great price for the cleaning I needed done. I even referred them to my neighbors and highly recommend them. I would most definitely be calling them again for cleaning services in the future. Highly recommend!

Marlen Cordova, her mother and her sister recently did a deep cleaning of my home and I am…read moreextremely pleased with the job they did. It was very thoroughly done, even, to my surprise, tackling screens and windows. They were quite a crew. Each knew where to concentrate there cleaning skills and diligently proceeded with there work with no wasted efforts or time. I plan to continue with this crew. I would highly recommend them for other jobs if they find they have the time and space to work in other clients.