I would strongly advise AGAINST using Fricke and Associates, especially for service industry professionals. I paid a $150 consultation fee just to be told my taxes were "cut and dry," THEN only to be charged an additional $800 later with no cost breakdown or prior explanation of their "new client" billing policy. The quality of work was even more disappointing than the pricing: * The Error: The preparer completely missed the Line 13b deduction for tax on tips. As a server and bartender, this is a significant deduction. * The Result: Their filing showed I owed $700. After taking the exact same documents to H&R Block, my return was prepared correctly for $400, resulting in a $2,300 refund. That is a $3,000 difference caused by their oversight. * The Communication: When I raised these concerns, I was ignored for a week. I was sent automated emails to sign off on taxes I didn't agree with while my emails and voicemails went unanswered. When I finally requested my documents back, the preparer (Eric Pechter) ignored the question about the missing deduction entirely and simply stated he "doesn't make the decision on the bill." There was zero acknowledgement of the mistake or attempt to fix the error. Save your money and go elsewhere. You will likely get better accuracy and much better service for half the price. read more

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I really appreciate the service that I receive each year from Fricke and Associates; they have been doing my business and personal taxes for years and really appreciate their efforts to explain any new items and go over details of my return. Michele does a great job each year and am very glad to have her helping me through the process and getting the returns completed! Being a small business guy, I really appreciate it! read more

Eric Pechter was untrustworthy and unprofessional. He has been caught in lies and has really botched our tax returns leading to unexpected letters from the IRS requesting thousands of dollars. read more

I've been using Fricke & Associates for both my personal and business taxes since 2020, and I highly recommend them. The team is personable, responsive, and consistently delivers accurate, error-free tax filings on time. Whenever I call, I receive a prompt response, my questions are thoroughly answered, and they take the extra time to educate me on tax strategies to better prepare for the future. Ted and Mallory are fantastic, and I trust them completely to handle my taxes with professionalism and care. read more

As many others have expressed, after the company merged with another it went down hill. They do not communicate and drop the ball on filling your taxes on time. Absolutely horrible. Go anywhere else. Avoid at all costs. read more

We were clients of Fricke & Associates for many years. They changed ownership/merged with another company in 2021, which caused a costly nightmare for many clients, including us. Not only did they mishandle our tax returns, but they also caused our 17-year-old life insurance policies to lapse. They were the trustees for the policies and neglected to pay the premiums during the merger. We were not informed until almost a year later. It has truly been unconscionable. read more

This is not a review of Fricke & Associates but of one of their employees, Mallory McKenzie. Mallory has proven to be so knowledgable, responsive, and understanding. I have called her in a panic because the IRS is a scary organization, and she always calms me down and assures me she will handle situation, and she does! I would recommend her to anyone and you can be confident she will take care of your business. read more

Big SCAM Zero stars, this is a disaster, I have the worst experience in my life reporting my taxes, this is the first year I am late to report my taxes to IRS, don't let this office still your money and scam you, I spoke with different people at this office: from Mr. Fricke, office manager Melanie Cox, CPA Eric Pechter , Irwin Britton , and other staff members, they never filed my returns and I paid in full for this service, don't return my calls, I have reported this office to IRS, Georgia CPA Board of Accountancy, to Federal Trade Commission, BBB, and I will no stop, the worst experience ever read more

I wholeheartedly agree with these other 1 star reviews. I too would give them a zero if possible. Switching to this accountant has been an absolute nightmare and is going to cost us a fortune in late fees! We still haven't been able to file our 2022 taxes because they haven't amended 2021. Don't walk. Run. read more

In agreement with all other 1 stars. They finally filed my 2021 on 10/15/22, the last possible day, then, I was notified by IRS that my filing was in error, & I owed penalties & interest. I made dozen attempts to contact anybody at all at their Norcross office, no one ever responded, so I paid the IRS what they say I owed. No one at Fricke has ever contacted me - I refused to pay my bill, now they are turning me over to a collection agency- that will be fun. STAY AWAY FROM TOXIC FRICKE read more

If I could give zero stars, I would. Ted used to be great, but over the years he has hired other accountants and the customer experience has been horrible. I was told last year my taxes would be complete in 2 weeks and it took 6 months to complete resulting in a $600 interest payment to the IRS. I called multiple times over that time period and was continually told by Shannon that she was working on them and would be finished the following week. Shannon was at least pleasant. The verbal aggression displayed by other office members was very unsettling. read more

Seek tax preparation and accounting advice elsewhere. I had the unfortunate experience of dealing with this company after my CPA firm was absorbed into it. Poor customer service (essentially none), high turnover of employees (so you rarely spoke with the same person twice), high level of errors with no accountability or corrective action. A poorly run organization from the top down. read more

The worst! They've bounced me around form one accountant to another, each one leaving the company and not letting me know until after I'd left countless emails and messages that weren't returned that they've got someone else handling my account. They're terrible about returning phone calls. I've got an LLC and waited for over a year for them to finally set up payroll. I ended up owing way more tax than I should have because of them. Even when i finally fired them they put me through the wringer and I had to make countless phone calls and send many emails before they sent me my 4th quarter payroll tax returns for the previous year. They also told me they didn't have any of my account info linked to ADP anymore even after ADP told me that wasn't true. I would give them 0 stars if I could. Don't waste your time or your money with this firm. read more

Used them for over 20 years. Our accountant retired recently and we were referred to an associate who filled our taxes without our approval or knowledge and left off a plethora of deductions.... Have been promised that they will amend the returns for months. Their CPA is now refusing to return our calls stating that he cannot be disturbed while we are reaching up thousands of dollars in penalties and interest on money we don't owe. Is so upsetting especially given the fact that we were king standing customers of this firm and have been left out to dry!!! read more

Ted is very pleasant and seems competent but this firm provides terrible customer service. I met with Ted on 10/1 as a paid first visit and he agreed to help with my consulting business taxes and personal taxes (due 10/15). After contacting them several times someone else did work on my taxes on the due date. I have tried numerous times (email, phone calls) to ask about help on my business taxes and they do not reply. At first I thought it might be because they were busy with tax season but I wish I had seen these reviews before I began working with you. They contacted me after I registered for help with a Dave Ramsey-approved accountant. Proceed with caution if you think about hiring them. read more

Avoid. Sloppy organization. Little to no follow up. Staff rotating constantly tells you it's a mess there. Ted, the owner rarely responds and blames their sloppiness on a December move. Wouldn't recommend. read more

Terrible Terrible firm. I had this company do my tax return two years. The first year was ok but the CPA i had hired left the firm and i had difficulty getting any response from new CPA assigned to me. Last year, I got a Tax Notice from the IRS assessing me an approximate $800 dollars in penalties because of an error on my return which was very unclear based on wording of the Notice. Not unexpected from the IRS however. After repeated calls to Mr. Fricke, I got zero explanation for this assessment. No return calls. No explanations. As best as I can tell from the tax assessment notice, Fricke did not file my return timely and I had to pay the penalty. However, they did have the unmitigated nerve to repeatedly send me a statement for payment to Fricke in amount of $750 which i declined to pay based on the above. i explained exactly why i didn't feel that i owed them a dime. However, when I explained for the upteenth time to a different Fricke employee why i wouldn't pay, i got nastiness from some underling and threat to send my statement to collections. Never again. Horrible experience. read more

Atrocious customer service. Our annual fees for tax preparation increased 300% over 8 years. Loyalty and customer appreciation aren't something this firm practices or understands. Moreover, the audacity to send us a bill for $23 after over a year of us no longer employing their services is incomprehensible. Take the advice of those they have mistreated - stay away. read more

You are better off doing your taxes yourself than using this organization. We have had our taxes sent back to us twice both times saying we owe money to someone else and overpaid someone else. The entire reason we went with this company was because we wanted to have the taxes done right the first time. Not only were they not done right, it cost us personally both times in late fees and the company just throws its hands up saying oh the way the taxes are computed using our software was different from the state itself???? wtf then why are you using it, or at least pay the late fee for your screw up instead of just saying oh well. I don't often say stay away but theses people are the worst. read more

I have never written a review on Yelp, much less a negative one. But I have been shocked at how dismissively I have been treated by this accounting firm. They "handled" my mother's tax return only for her to receive a notice from the IRS that she owned more than $1500 for unpaid taxes. This was clearly incorrect, yet it has been all but impossible to resolve this matter with Fricke & Associates. They take days to return phone calls or emails, if they respond to them at all, and when they do their responses are short and unhelpful. I was sent two links to a customer portal that did not work, and when I pointed this out, no one bothered to respond. I was told that Mr. Fricke would contact me about the return, but it has been nearly a week since then and despite my repeated attempts to reach him, there has been no reply. This has been the absolute worst experience I have ever had with an organization of any sort. read more

I have used Ted Fricke and his team for several years now for my corporate and personal taxes and highly recommend them. I have referred many friends to them who have all good things to say. They are top notch! read more